Today was just a normal day. Who knew how it would end.
My cat Mr Bond became unwell and having just moved to the area had to choose a vet quickly. With the symptoms shared on the phone, I was seen within the hour and Catriona was very personal, friendly, helpful and professional. A clear course of events was explained in an easy to understand manner and pricing was offered before treatment began. Mr Bond was kept in whilst we headed home, but within 20 minutes I received a phone call with the prognosis.
Unfortunately it was not the news I expected or wanted to hear, but Catriona gave many options and time to consider them.
The right thing to do was euthanasia and Catriona allowed us to be present. Plenty of time to say our good-bye's and ample time on our own with him before we brought him home. Catriona also offered for us to call at anytime if we needed support or to talk. She understood that our Mr Bond was part of the family and was as important to us as any other family member.
My last vets in Midlothian were amazing, but this service was above and beyond the call of duty and it is reassuring to know our other pets will be in the hands of the very best.
I therefore have no hesitation in recommending them.
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