Advance Auto Repair & Transmission - Please Read Before Trusting This Shop With Your Transmission…read more
I normally do not leave negative reviews, but after dealing with this issue from November 2024 through 2026, I feel obligated to share my experience so others can make an informed decision before spending thousands of dollars here.
In November 2024, I brought my vehicle to Advance Auto Repair & Transmission because my transmission was slipping. After speaking with the owner, Frank, I paid $3,991 on 11/2/2024 to have my transmission rebuilt.
About a week after getting my car back, I noticed transmission fluid leaking and had to return the vehicle for repairs. They corrected the leak, but approximately three months later, the transmission began slipping again. I brought the car back, and Frank repaired it without issue. However, shortly afterward, the torque converter (which is part of the transmission system) failed.
The torque converter was replaced multiple times because, according to Frank, the parts supplier kept sending defective parts. Eventually, he ordered the part directly from the dealership. Unfortunately, after the replacement, the transmission slipping returned again.
I continued reporting the issue, but every time we test drove the vehicle together, the problem would not happen while Frank was present but did happen when one of his employees test drove it with me for about 30 minutes and he cleaned a certain part that he thought would fix the problem, which it didn't. When I brought it back and told frank his employee noticed the slippage, we asked him but now he state he doesn't remember. Are you serious. What kind of shop is this. So frank again told me he believed I was "paranoid" and insisted the transmission was fine. Instead of fully resolving the issue, he extended my transmission warranty as a "courtesy." However, my concern was never about extending the warranty -- it was about properly fixing the transmission while it was still under warranty.
I continued driving the car despite the slipping because I had already invested nearly $4,000 into the repair. Over the course of 2024 into 2026, I repeatedly brought the vehicle back regarding the same issue. Throughout this entire process, I remained patient and respectful, despite the ongoing frustration.
My final visit was especially disappointing. After waiting for Frank to return from a test drive, he walked into the office laughing. I told him I did not understand what was funny because this situation has cost me thousands of dollars and years of inconvenience. Once again, he dismissed my concerns and told me the transmission was fine and that I was simply paranoid after we test drove it for only about 5 minutes.
What makes this even more frustrating is that multiple passengers who rode in my car independently noticed the transmission slipping without me mentioning anything to them beforehand. Clearly, I am not imagining the issue.
Before I left, Frank informed me that my warranty had expired, despite the fact that the original transmission problem was never permanently resolved while the warranty was active.
Advance Auto Repair & Transmission advertises "100% guaranteed work," but based on my experience, I do not feel that promise was honored. After paying nearly $4,000 , which I'm still paying on and spending over a year returning to the shop for the same unresolved issue, my transmission is still slipping.
Frank got paid, I still do not have a properly repaired transmission and I'm out of $4000.
