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    iToursma

    5.0 (1 review)

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    6 years ago

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    Tour House and Garden

    Tour House and Garden

    2.3(3 reviews)
    0.6 km

    It is a very bad home tour.....Paid 300 pesos. to help owners rent…read more.. Visited two homes...One Airbnb and one for rent.. Save your money and go have drink at the Rosewood...

    Yesterday we went on the House & Garden Tour in San Miguel. Each year, we go on a similar tour in…read morePuerto Vallarta and always enjoy seeing the beautiful homes, while also knowing that money they collect from tours benefits a charitable cause. This was our first time in SMA and we were excited to see some of the homes in this gorgeous city. Unlike the tours in Puerto Vallarta where you typically see 5 homes, the SMA tour only features 2 homes. That was "ok" as both homes were lovely and allowed us to visit two different neighborhoods. Unfortunately, the entire tour was overshadowed by a couple of poor management experiences and one truly unacceptable incident. In terms of the management, they failed to control the flow of people (even though making attempts to separate the groups and having us depart at different times). This resulted in over crowding of the houses. This also resulted in having more people than bus space after visiting the second house so that people had to be standing on the one remaining bus and several people didn't have rides at all. Apparently, they had let the other buses leave without accounting for all of the people from that particular tour group. I could overlook these management issues if it were not for the incident that occurred at the second house. Unlike any other house tour I've experienced, we were instructed to leave our purses at the front door and then we were instructed to follow a particular pathway through the rooms. The house was filled with lovely art so, although a bit odd, it was somewhat understandable. The trouble happened when we went upstairs. At the top of the stairs was as small landing leading to an outdoor patio and a bedroom. It felt like a natural flow to see the patio first. We then came back in and attempted to enter the bedroom when we were confronted by a volunteer named John Hittell that barked at us that we were supposed to see the bedroom first before the patio. I apologized and explained calmly that we weren't aware of that but we would still like to see the bedroom. Mr Hittell, who appeared strangely agitated continued to state that we should have seen it before the patio. I asked why it made a difference, he didn't respond and I continued into the bedroom. A few minutes later I was leaving the bedroom and ready to walk downstairs to conclude the tour but the landing and the stairway were crowded with people so I politely leaned against the wall to wait and allow people to clear the walkway so I could exit. During this time, Mr. Hittell continued to bully others as he had me - interrogating them about whether they had already seen the patio or the bedroom. The entire exchange was surreal. Then I heard him yell in my direction to "MOVE". I couldn't believe I I heard him correctly, so I asked (again very calmly) "did you just ask me to move?" He yelled back that he had. All of us within earshot were staring at each other astonished at this behavior. I then quietly asked for his name as I made my way downstairs. This man has no business in this role. He is perhaps the worst representative this organization could have. Just because someone is willing to volunteer does not mean they have the temperament to be a volunteer. It's unclear to me what made Mr Hittell so exceptionally angry and flustered, but anyone who can become so unhinged with no provocation seems unstable and should not be interfacing with the public. I will not be going on any future tours with this group until they remove Mr Hittell from their roster.

    iToursma - tours - Updated May 2026

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