Spence B. 3/14/21 It - works 3D has been amazing to me with their service, technical ability and parts supply. Technician Zach knows his stuff, experience shows, Great person to have on staff! To me service after the sale, keeps a business in business! Hat's off to It-works 3D read more

Best company to do business with! I messed up on the address and they took care of me without charge. They replied very promptly and professional. This is as good as it gets. Thanks read more

I ordered a switch online from them and I incorrectly didn't fully complete my address. I checked my email to make sure it went through and I received an email asking for the correct address. Wow, extremely fast service. I emailed the correct address and the part was mailed the same day. This is excellent customer service and I greatly appreciate it. I will utilize IT-Works in the future, knowing that they care about their customers. Thanks again, read more

I came into 3D Printing with over 30 years of experience in Three-Dimensional drafting. An the first "big shock" I got was, that the literally hundreds of hours I would be able to put on my 3D Printer, would ..... ("no duh!) ..... cause parts and adjustments on the Printer to wear out, go out of adjustment, or fail! The second realization was that there was no neighborhood 3D Printer service to fix things, I would have to fix them myself. And the third hard fact, was my Lulzbot warranty would eventually expire! This is a reality, that no one can escape. There are two kinds of 3DP enthusiasts. Those who love micro-circuitry and robotics, and just print the simplistic equivalent of ceramic class ashtrays. And those who are 3D Drafting specialists, who want to create complex prototype parts, BUT ...... experience a special kind of hell in struggling with their lack of electro/mechanical robotics skills. Understand, that my Lulzbot Taz is an amazing workhorse, that performs 99.9% of the time. IT-WORKS 3D!! They and the Lulzbot family are why i can love 3D-Printing. i've lost count of the number of times they have successfully advised and trouble shooted in areas that are not part of a sale of a part, or service..... I've simply shared an issue or question, and usually within hours they have provided a suggested solution. They have guided me through taking out and putting back in parts. I have mailed them the entire machine, and it has experienced shipping damage. And even there, they have been able to secure the insurance compensation needed to resolve it. IT-Works are honest and have the highest level of knowledge/skills possible. Lulzbot is very picky who it certifies to represent their product in the after-warranty stage, And if you call Lulzbot for an after-warranty repair, they enthusiastically recommend It-Works 3D. It-Works 3D has a tall order, working with the high (and usually unrealistic) expectations Users have for their 3D Printers. They can't change the realities of 3DP, but they definitely can change the User experience, and level of success! Your not going to get better or more economical parts, service, and advice, And your not going to find an independent 3D Printing support service more honest and dedicated to the Customer. read more

IT-WORKS 3D is incredibly ahead of all the other 3d tech companies! Talented and dedicated to providing anyone who calls the most accurate information, best components, and an honest assessment of Customer's needs. It's funny, some technical equipment are happy to talk to you as long as it's about a purchase or paid service! It-Works 3D has been tremendously available to me for all things 3D printing,.... and it's been nearly a year since I purchased anything. Their knowledge is comprehensive, with straight forward, accurate solutions. They've provided me repairs, equipment, tune-ups, and hard to find components, that save buying entire assemblies. My expertise is 3d model drafting, and weak in electronics or robotics. IT-Works 3d's team has patiently talked me through replacing components, 100% of the time. I haven't purchased anything from IT-WORKS for at least a year. Why? Because all their equipment and advice has kept me up and running. I print an average of 50 hours a week. Beginners or Experts, ... IT-Works will be the best move you ever make in 3D Printing! read more

I just received a Taz printer from this business. Approx. ten items are faulty or broken and it's not from shipping. Apparently, I'll have to pay return shipping on the item if returned. Even if the shop sends all the missing and broken parts they shipped, it will be a big pain and time consuming to change out to the working parts. They also overcharged me by the quoted price and have yet to receive a refund to the correct amount. Essentially if you ask for chocolate, they will give you vanilla. The owners word means nothing. If this review stays up, you'll know they never made good on working parts on the machine. read more