My teenager wasn't feeling well, so I brought him here to get checked for strep. This is a new…read moreurgent care office in the Helena area, and my first impression of this place wasn't the greatest. We arrived around noon as walk-ins only to be told that the soonest we could be seen was 3:15 p.m. and that we'd need to come back at that time. So that's what we did. When we returned to the office we took a seat in the unkempt waiting area--there were a couple of used masks scattered around and someone left their icy-hot patch stuck to the arm of a chair. There were also some wall-mounted flat-screen TVs that weren't turned on (one of which looked like it was made around '09). The only plus side of this place was the care (which is really the most important part). The nurse was very attentive and worked quickly with blood pressure and strep, flu, and COVID tests. And the doctor (Elizabeth Deslattes, DND, ND) was extremely friendly and professional. She asked my son a lot of questions and seemed genuinely interested in his well being. Thanks to the quickly expedited consultation and exam, we were in the building for about an hour total. I will definitely come back for any urgent care needs, but the staff needs to be better aware of the state of their waiting room and clean it up from time to time. Also, turn on the TVs. Even the worst cable channel can help miserable customers/patients pass the time.

If I could give them 10 stars I would! My husband had a…read morecase of the man flu and I was able to talk him into going to Southern Immediate. This man refuses to go to a normal doctor and has gone to an Urgent Care twice in the last 11 years. Both times he had to wait an extended period of time and ended up leaving before being seen because he's impatient. He was in and out of Southern Immediate in less than one hour (as a new patient). He loved Dr. Hackett and her team! He is feeling so much better today and he said he would go back again.

From the owner: "Southern Immediate Care is an Urgent Care center located in Helena Alabama. It provides…read morehigh-quality and prompt medical services to patients with non-life-threatening injuries and illnesses. The center is staffed by experienced healthcare professionals and equipped with state-of-the-art medical facilities to provide a wide range of services, including diagnostics, treatments, and minor procedures. Whether you need prompt attention for a sudden illness or injury, Southern Immediate Care is there to provide the care you need, when you need it."

Yes both Dr Todd and Dr Parrish are both incredible caring & thorough doctors! Highly recommend…read moretheir office!

Choose carefully and if you have a choice go somewhere else! They didn't even draw blood to check…read moremy white count and there were several items they were either out of or only had one of so it seems like they're low on supplies. In addition, Be cautious of this clinic's business practices. I discovered today ( over a week after my initial visit ) that They require upfront payment for visits, regardless of insurance coverage. I paid $150 plus a non-refundable $5.99 processing fee. I was assured that with a referral, I'd get a refund, minus the processing fee. I was told that day if I could get an approval from my doctor that I did not have to pay the $150 but since it was a Sunday and he was not the one that was on call, I had to wait until the following day to get the approval Sent through properly. So I'm not sure how we went from. "We only need a referral to avoid the $150 fee and the 5.99 processing charge" to now we need to be paid by the insurance company before we can refund you. That is two totally different scenarios. I also have never had to pay a processing charge at a doctor's office ever before. I confirmed with Blue Cross Blue Shield (BCBS) that my referral was approved for emergency visits for one year, and the visit was indeed covered. Despite having full coverage through BCBS and a referral from my primary care doctor for an emergency visit during a recent snowstorm, the clinic's refund process was inconsistent. Initially, I was told I'd receive a refund check the next day, but when I followed up, they claimed it would take at least two weeks because they needed to await the Explanation of Benefits (EOB) from BCBS. BCBS confirmed that the clinic should have access to real-time data showing my coverage and the referral, debunking the clinic's claim. The clinic's information and requirements changed each time I called, suggesting a possible scheme to retain both insurance and patient payments. I wouldn't have left a negative review if the information hadn't been so misleading and inconsistent. This experience makes me long for a time when patient care came first, especially for those with comprehensive insurance. If there were any doubts about insurance coverage, they should have been upfront about it, rather than changing their story after collecting the payment.

Great experience doctor is great and cool. Staff friendly enough. Definitely had worse…read moreexperiences, and they were amazing during the pandemic. I would definitely look at the average reviews not the outlier.

I normally do not write good or bad reviews, however today I was treated not as a nursing professor…read morebut, a drug addict. I admit I have had to go to Medhelp in Pelham several times over this past year with respiratory infections of some sort. I have a tendency to have an awful cough day and night and the only thing that works is a cough medicine yes with (omg a narcotic). Dr. Wever's nurses and staff are wonderful but today he treated me as if I was only seeking drugs. I am writing this at 3:30am because I got prescribed "pearls" which are the equivalent to taking a tic tac so, I am awake coughing. This bodes well for my nursing students tomorrow. I realize there are people just wanting drugs and, if that was the case, I could get better drugs outside of the office if I wanted. I was there for help with this cough and, to listen to my lungs, Dr. Wever barely touched the stethoscope to my back ( in just two places) and two on the front. Never asked me to take a deep breath or even looked at my throat. He made his mind up I was only there for a tiny bottle of cough medicine, that would not get me far if my goal was to get high. I love paying a co-pay and to take time off work to be viewed the way I was, and to still be up coughing. I also didn't appreciate his nurse being the one to tell me he did not prescribe me any cough medicine. That was not her responsibility to explain why he chose not to treat my cough appropriately. The front staff and all nurses there are absolutely wonderful and this review does not reflect on them in any way. I work in healthcare and I know we all get skeptical but sometimes, just sometimes, patients need to be treated as an individual that comes in for help but instead leaves feeling worse than when they came in. Shawn

I felt like I have received good quality care for the first time in a long time. I felt like I was…read moreactually being treated instead of just moved down the line I would recommend them to anyone.

I've used Middle Creek before and actually left a great review. Because of my great experience I…read moresent my young adult daughter there today who has been sick as a dog for days. The lady at the front desk was extremely rude and dismissive. She had zero care or concern for dealing with someone who's obviously sick or she wouldn't be there. No compassion. No help. Just curt and ugly. Embarrassed I referred her after I spoke so highly of MC only for her to be treated like she was just some young dumbass that didn't matter. Say you're a miserable person without saying you're a miserable person.

We've used AFC in the past and always had good experiences. I needed to take my wife in for an…read moreallergic reaction and called to verify that they were in network for our new insurance. The person on the phone said they'd have to run the insurance card to verify so we went on in. When we got there they wouldn't verify that they would accept our insurance, even with the card, and wouldn't see my wife unless they scanned our credit card in advance. I don't know about the docs but the front desk was not helpful. We left and went a couple blocks down the street to Eminence Urgent Care and it was great.

Doctors are great. The receptionists are the most miserable rude people you'll ever meet. Rude at…read morethe counter. Rude on the phone. Called today to simply ask if my dr was going to be sending off my urine for a culture, because not every place does that. Some just test u and give u results on if u have a UTI or not. I see a urologist. A specialist. I have to keep up with what my cultures say. The receptionist said "if she said she's going to send it off then she's going to send it off" I said "thats why i'm calling, to see if she is GOING to be sending it off, she never told me that she was" & she continued to talk to me sarcastically & rude, NEVER messaged the dr or went to ask, and then said "MY GOSH" before hanging up the phone with me. Ma'am, u need to go work at McDonald's, they love hiring people with your attitude and trust, I'm gonna meet you with the same attitude the next time I see you. Do better. People like YOU in the medical field is WHY the medical field has a bad rep. Glad I don't have to work with people like you.

Always caring and professional. Friendly atmosphere. I Have seen Dr. Parsa for over 19 years now. I…read moresunddenly became in a place where I needed quick, affordable care at that moment. I'm thankfully in a better place with my healthcare company now, but I still CHOOSE to go see Quick care!

This place only knows how to prescribe vitamins and supplements. I don't think he's a doctorread more

You will wait a long time if you have not "reserved" your spot online. If you are a walk in, and…read moreseveral people arrived after you, and they reserved online, they will all be called back before you. DON'T WALK IN! RESERVE ONLINE!

I've been suffering with a cough for weeks, even after 2 office visits to regular Doctor. The…read moreNurse Practitioner Kelly was excellent and I think with her help I'll be on my way to feeling better soon . Excellent service by everyone at the office. I will definitely go there again if needed.

Went to get a rapid drug screen for a work badge and was there for around an hour with no one in…read morethe waiting room. The lady at the front desk was very nice and took excellent care but otherwise very slow.

I came with a sinus infection and even though I signed up for an appt time I had to wait 1.5 hours…read morepast that to be seen. Once I was back in the room to be seen I can hear the doctor yelling on the phone being very unprofessional. She then comes in and says two words to me then walks out then comes back and gives me a prescription for over the counter meds and refuses to give me antibiotics. Not bc I don't have a sinus infection but bc she apparently doesn't do that. Or anything really. They also put your credit card on file and tell you no copay then say they'll charge you later. I could hear them saying a price that isn't my correct copay but wouldn't confirm or deny what I was to pay. There's literally no reason to come here. Just go somewhere else or cvs and buy it yourself. DO NOT COME HERE!!!

This place sux they had us wait 45min after charging us135.00 for COVID test then telling us the dr…read morewas in a meeting they would call never did