This airport is extremely security conscious. You have to clear security twice before you get to…read moredepartures. It is a very clean and very busy. It's an airport. There are so many options for purchasing duty free and gadgets. That's all.

Much larger airport than I had imagined. A bit confusing when going through security. There are…read moreseveral to pass. There also two parallel lines that do the same thing, except one line might have one agent, while the others may have 2 or 3. We started at the first and realized there's just one woman working it. We moved to the next one when we saw that the other one was moving faster due to having multiple workers. At the actual gate, there's another security person checking your boarding card and passport to enter the enclosed area. Several entitled people decided they didn't need to wait and pushed to enter from the side, causing a scene. At boarding time, you have to show your passport and boarding card again. It's safe, but it's a lot of checks. Allow enough time.

Inefficient system and unhelpful staff. When we discovered that two of our carry on bags were too…read moreheavy the agent spent 5 minutes trying to talk us into buying another bag rather than checking them (he gave no reason- he just wouldn't listen when we said we wanted to check the bags). In order to pay for the checked bags we had to get out of line, go to a different booth at the other end of the terminal, stand in line there, and then that agent insisted on running separate transactions for each bags; each transaction took about 3 minutes to process). We were flying from Paris to Washington DC, and the agent gave us our boarding passes for the flight to Paris but wouldn't give us the second boarding pass because "AirFrance isnt open yet" (it was 10 am...). The agents were not knowledgeable of the airport layout or the systems they were operating (they could bot answered our questions or five directions to the gate) and one of the agents we interacted with seemed moody and rude. All around poor experience and we havent even made it to the flight yet.

BAD EXPERIENCE! We rented a car from Enterprise for one day. It broke down and we were stuck in the…read morecold for hours trying to stay warm with my pregnant wife. Our money wasn't refunded and the customer service has stopped responding. I would go to Budget rental service before renting here. (I won't take this post down until I get my money back from Enterprise)

We are stuck in Bodrum with a flat tire. No spare in the car. We have waited 4 hours for roadside…read moreassistance and they finally said we need to take a taxi 40km away to the airport to rent a new car. And probably have to pay more again

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Turkish Airlines operates the main 'customer service' call center for this (866) 666-0203 phone…read morenumber 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

777s are often more comfortable in coach than other planes. Oh sorry, my Chief of Staff informs me…read morethat cheap seats have been called "economy" for decades. I will edit out the part where I refer to this airline as BOAC. Anyway, in spite of Istanbul's terrible record for flight delays, our flight to London was on time, as was our earlier flight in from London. One meal was good, the second meal was just a light snack. The check in and gate people were the same, they were quite good, as were the flight attendants. Can't complain about the price amd good text and email communication.

The Havaist airport shuttle service is the cheapest way to get to Taksim Square in downtown…read moreIstanbul. When arriving to Istanbul always consider this super convenient option. It is cheap and hassle free. Taxis are expensive. Although I have not tried any metro yet. Always consider the shifting magnitude of Istanbul traffic when planning your trip. It can take more than an hour if traffic is heavy. I used to take Havas airport shuttle at Ataturk International Airport, now it is basically the same service at the new airport run by Havaist. It is important to keep in mind that you cannot buy a ticket with cash. You can use an Istanbul Metro card or a credit card ONLY.

Havaist is a bus service that services the city of Istanbul and its 2 airports (New Istanbul…read moreAirport and Sabiha Gokcen). Havaist has set pickup locations throughout Istanbul. However, there are different stops for the two airports. The New Istanbul Airport offers more pick up and drop off locations than Sabiha Gokcen. For example, there is only a pick up and drop off in Eminonu and Sultanahmet for the New Istanbul Airport. To leave more about the pick up and drop off locations, use this link (https://hava.ist/en) or download the app. In regards to going from the airports to the city, I exclusively use this service because it is significantly cheaper (18 TL). Do not use a taxi! The New Istanbul Aiport has so many drop off points (17 I think). When you go to exit the airport, you will see signs for each of the drop off points. For the Sabiha Gokcen Airport, I have only been dropped off at Taksim. This may be the last drop off point. It's a lot cheaper to use a taxi from this airport than the New Istanbul Airport. Keep in mind that you must use a credit card to purchase an Istanbul card to use this service from the New Istanbul Airport. However, if you fly into Sabiha Gokcen, you can use TL to pay for your bus ticket. Buses are comfortable and pretty clean, especially the ones for the New Istanbul Airport. This is the cheapest method to get to and from the airport. I recommend using Havaist over a taxi.

My husband and I ended up having a layover opportunity in Istanbul, but shorter than the usual…read moretours offered. I emailed Latif and he responded quickly and worked with our time frame and set up a tour that fit our needs. The transport to and from the airport was comfortable and easy. Our guide was Alp, who was absolutely amazing! Alp was knowledgeable, friendly and welcoming- it was like a good friend was showing you around. He was able to get us to what we wanted to see in a short time frame, without feeling rushed or pressured. My husband who is a secondary world history teacher was also impressed with the discussion he had with Alp on all the sites we visited. My only regret is that we didn't stay longer in Istanbul! I would wholeheartedly recommend booking a tour with this company.

ILT made it easy for us to get to see Istanbul and enjoy a delicious meal during our layover. I was…read morevery pleased with the experience and ease of communication and logistics. I just provided my flight information and they handled the rest. We landed, easily found the meeting point, and a team of people walked us to the van, which then drove us to city center where our tour guide met us, showed us around, and the same van picked us up and took us back to the airport with plenty of time to get to our gate