I am not one to write negative reviews, but we had a terrible experience with this company. Jennifer was horrible at communicating and took forever to respond. She would not call back or pick up the phone, and took over a week to respond to some emails.
When she finally did send over a contract, she did not give any details, and before we could send it back with the exact hours we needed, she booked it to someone else. If she would have explained that she did not need an exact time frame, we would have had a trolley for our wedding, but instead she waited until after she booked it out to explain how it all worked. Thanks a lot Jennifer.
She also did not even offer any way of making it up to us, and did not seem sympathetic to the situation in the least. If she would have been better at responding and communicating. this never would have happened. I would suggest using a company like Buster or US Coachways if your heart is not set on a trolley. read more