I rented a Yacht for my wife and I, for a day a couple weeks ago. The crew guy was smoking inside,…read morethe food provided was not only bad but they completely ignored our food allergies. The captain wont stop asking and making comments about how could we afford the $4,500 for the trip since we looked young. He declined our route, where we wanted to spend the time and DRANK OUR BEERS!!!! Stay away from this place!

We had the best time on the yacht we rented for a birthday celebration while in Mexico. Booking an…read moreexcursion like this site unseen, can be a bit stressful, but Nestor took very good care of us and communicated with me from start to finish. Pros: Great communication, excellent staff, too knotch service, clean boat, patient crew. It was about 11 women for 3 hrs and these guys were so patient with us! We ordered the package with food and the chef had snacks ready for us when we got to the dock. He cooked the rest of lunch while we set sail to Isla Mujeres. They served us drinks And helped us get some good photos in. Cons: Only one real con. My only suggestion is to make sure you make your final payment through PayPal or with cash the day of your excursion. There is no WiFi at the dock and I ended up having to pay via credit card which was an additional $50+ dollar fee, even though I was going using his iPad. Had I known in advance I would've just logged into my paypal account, but didn't realize until it was too late. He didn't communicate that part well. Other than that one issue, there really were no other issues. I highly recommend this company! I will be using them anytime we return to Cancun/Riviera Maya

We booked the Jungle tour thru our resort and declined the free transportation as we had our own…read more We accessed the marina (Chachi) thru Cancun Bay resort. There was free parking before arriving but the small fee at Cancun Bay resort was WELL worth the hassle of parking further and walking. Juanito met us out front and escorted us to the check in desk. We showed out prepaid receipt but still had to pay the $15 per person marina fee (which was advised prior to arrival). We all received a sealed snorkeling snorkel and Jose passed out the Mask to all that needed. Jose and Juanito were super! While on the Jungle Tour one of our boats lost power after we arrived at our diving spot. Jose called for a replacement boat and they switched boats before we had finished snorkeling. It was a bummer at first but Jose handled very quickly. I would recommend this tour for families and first time snorkelers. You get about 45 minutes of snorkeling and about 45 minutes of a great boat Tour. Back at the Marina all employees had on mask, social distanced, hand sanitizer and the bathrooms (banos) were clean and in great shape!!! There was a bar and restaurant but we didn't patronize. They also have locked lockers to rent for a very small fee and there is a free area storage on each boat that will hold a standard tote bag.

We were looking for a place to charter a private boat for the day for our family and happened to…read moresee this place as we were driving passed it on our way somewhere else. So we made the taxi driver turn around and go back to see if they had anything available. It's been a busy week here in Cancun for spring break and a lot of places are booked. This was the best decision we have made since being here. We had a Sea Ray yacht for the whole day. Our crew was excellent and went over and beyond accommodating our family. They provided us with refreshments and made us fresh fish ceviche. We spent the day cruising, and sightseeing then swimming in clear waters and snorkeling. It was an amazing time that we will never forget!

Marcos, JJ, Ronnie, and William took us on the best 6 hour yacht cruise around Isla Mujeres and…read moreCancun that we had ever been. Great job guys! You make a great team. We were aboard the "Guly" and were very impressed. The food they prepared for us was spectacular and they had an amazing attention to every detail. The yacht was impeccable with every amenity just as described. Stop looking around for Luxury Yacht Charters in and around Cancun. This is the company you want to hire. You will definitely not be disappointed. Booking the boat was very easy with Norm who accommodated our last minute date change with excellent communication and professionalism. Both my sister and my family will definitely use you again. See you next Thanksgiving week!

AWESOME. This is my second time dealing with Eduardo and he doesn't miss a beat with Customer…read moreService. Eduardo has to be the BEST Yacht rental person in Cancun. He's that guy, He's the man when it comes down to renting a yacht. I took my parents with me for the first time, and they were unsure about the yacht stuff, but they ended up LOVING IT. The captain of the yacht and crew were awesome. Also, of course, my wife and kids enjoyed every minute of it. Eduardo took care of us all the way. From providing us with transportation to plenty of food and drinks onboard. Also, the prices are reasonable. I highly recommend everyone to deal with Eduardo, I promise he will take care of you and your family. And make your Yacht experience memorable.

What an amazing time we had from operating the jet boat to scuba diving. Our tour guide showed us…read moreall the under water museum sights and the Coral Reef was beautiful. Great time would do it all again.

Paid $600 for private fishing, showed up at 6:30am guess what, boat wouldnt start. so waited on…read moreother and guess what same problem. STAY AWAY FROM THIS PLACE, go someplace else.No have to wait 10 days for refund from Westin Lagunamar. the entire process was terrible.

RENTAL INFO: Rented a 4-seater (2 forward/2 backward) for the week. $9200 MEX (roughly $460 USD)…read more If you have more than two people and are renting long-term, I would suggest a 6-seater so more people can ride facing forward. It is the primary mode of transportation to get around the island. They provide a steering wheel lock that you definitely should use when parking your vehicle. When you rent one long term, they will tell you to come back every three days for gas (included). Pro tip: Always bring your most recent expired license to Mexico to leave with the golf cart company. That way, if they/you lose it, it's really not the end of the world. I'm not admitting that I may or may not have done that but it is a really good idea. Opens at 9am and closes at 7pm. If you are leaving Isla before 9am, you may need to drop off the cart the night before to get your drivers license (current or expired) returned. Just like ANY rental vehicle, I always suggest taking a before/after video of your vehicle to prove damages if it were to come back on you later. It's just smart!!! DRIVING INFO: As far as Isla Mujeres parking goes, you can park anywhere the curb is yellow. You cannot park anywhere the curb is red. Many of the roads have speed bumps marked by TOPAS signs. Look for them! I'm not admitting I locked up the brakes to slow down but trust me, you'll only make the mistake of going over one at full-speed a time or two before you really start paying attention. Not all of them are marked clearly. Some streets in the business district are one way. Pay attention. As I said above, I'm not admitting I may or may not have messed that up as well and got yelled at by a local señorita. Bottom line - Convenient to the ferry for drop off and pick up. Opens at 9AM. Closes at 7PM. Follow my driving tips. Do as I say, not as I did.

Our first time at Isla Mujeres so we didn't know what to expect. Renting a golf cart was a must to…read morego around the island. When you get off the ferry, tons of folks will try to sway you to rent from them. We looked around and chose Rentadora Caribe. They gave us a discount and we got the cart at a good rate. After the end of the ride we headed straight for our ride back. The guy at the rental place followed us before we got in the boat. My wife forgot the passport she left for security. What can I say, excellent service. Highly recommend.

I don't like leaving a negative review as this one, but unfortunately, our first experience in Jet…read moreSki Cancun was disappointing. We rented two jet skis for one hour, with the clear understanding that each jet ski would be shared between two couples -- 30 minutes per couple, for a total of eight riders. This arrangement was explained in detail beforehand and the staffer agreed. However, the staffer unilaterally changed the plan and allowed only four guests to use the jet skis initially, disregarding what was previously agreed upon. When I pointed this out, the staff member reluctantly agreed to honor our original arrangement and suggested that they riders changed the agreement (false) but by then, we had already lost valuable time due to his misunderstanding. On top of that, our group spent 15 minutes completing paperwork, which delayed the actual start time to 4:15 PM, we arrived at 3:20 pm with enough time, even though the session was scheduled from 4:00 to 5:00 PM. Despite this delay being on their end, they did not extend our session to make up for the lost time. When I brought up the issue, the staff member was extremely rude, dismissive, and took no responsibility, instead blaming others for the confusion. The lack of professionalism and poor customer service left a very negative impression. This occurred on May 24, 2025 and unfortunately I didn't get the staffers name but he was small thin in stature male who was very rude and condescending. Who did not offer and apology nor any type of acknowledgment. My recommendation is look other places before booking here.

Staff were extremely condescending, rude and obtuse when asked about the super small and…read morerestrictive area you're allowed to take the jet ski. Definitely won't ever be returning to this place. And to boot, they are overly aggressive when wanting to take your pictures and use it for their marketing campaigns.

Yelp said the location was open. When we arrived, the marina personnel said the restaurant was…read moreclosed for business and somebody needs to update yelp. We had to regroup and find another spot for breakfast. Very inconvenient

The food was superb at this bar. Drinks were ok I just had a pina colada (I know ) but I wanted…read moresomething lite. Had pasta and pizza it was way more than I expected

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

This was a blast and EXTREMELY worth the value. We paid $188 USD for two people (all inclusive…read morepackage). This included: cruise to snorkel area, snorkel equipment, 20 min of snorkeling, cruise to the island mujeres, golf cart rental on the island for a hour or so, and cruise back to the dock WITH lunch and unlimited booze. The lunch was great and they give you decent portion sizes with appetizers. There was great music, wonderful entertaining staff, and fun guests on board. The snorkeling part is very average and the reef area they show has pretty much all died unfortunately. If you've never ever snorkeled before I guess it's okayish. There's also a fun water slide and diving board. The total tour is about 7 hours from start to finish. I originally found this activity on TripAdvisor and it had great reviews. Here's the weird part - on TA it says "a tour of the ruins is included". It never happened. I'm not sure if they advertised wrong on there or what but we were kinda bummed about missing that. Overall great activity and I will definitely be back next time we're in the area. TIP: there's an additional $14 USD "port fee" that has to be paid CASH ONLY when you check in. This is great for all ages and group sizes. They make you take everything off the boat when you leave to tour the island so bring a small bag or back pack. Dry change of clothes was nice to have too.

We had a wonderful time.. again. I've probably got another review on here from a year ago. Ang…read morewhatever I said then still stands. always a great time. But the drinks weren't quite as good as before. But, As always, the ceveche was wonderful... I'd love to buy a couple liters para llevar. The crew & chefs were fabulous. Again we skipped the snorkeling but that is kind is a zoo and a lot of work.. Plus, we'd already entered the party mode. The only negative is they use CHEAP CHEAP CHEAP liquor. What they call "tequila" isn't. No nom number.. The bottle called it "Licor Dr Agave"... 28% alcohol.. Which could be anything. No telling what the run and vodka were.. Maybe something else that they brewed up in their basement. This was our third trip.. We hope the beverages improve for our next trip.