Hired 12/21/23 Installed 12/28 and 12/29 because Judy Zook did not call me to put the seed out for them to install seed for backyard and side of home where grass had died, they planted seed, then covered with tons of hay to protect and keep soil moist so seed could root, They changed Irrigation system to 2x a day and said keep it this way for 1 month 1/29/24, then call them to pick up hay and reset irrigation, new grass should be sprouting. They replaced 12-15 heads which increased my total by $200.00 more and offered me a yearly service for a flat price to consider. I Noted a month to Jan 31st, then called them on 2/2/24 to come and pickup hay and reset irrigation. Judy said they would have to think about how to do that, as I was supposed to call them 5 days after 12/29 to tell them if my grass was growing. This was the 1st time I heard that. They said they would get back to me as of 2/2/24.
On 2/5/24 I sent a text to Judy Zook: Please let me know when you're coming to remove hay and reset my irrigation system as all paid for and this was part of the agreement. I heard nothing that day nor the next, so I RESENT the same text message on 2/7/24, requesting a status because they did not call me back as to what they were going to do and when.
JUDY ZOOK responded, that's not what you were told. It was as soon as it starts to grow about a week let me no I will come remove hay. Not on ur schedule cause you never called now your gonna call with those remarks how long later. Received 6:47 am 2/7/24
I RESPONDED, I was told it would take 30 days before the little green grass would come up and the hay would stay down for 30 days and to water 2x day for 30 days. I paid 500.00 and that was in full. So to me you are not keeping your commitment to take up all the hay and you are telling me to take up the hay I suppose, and to change my irrigation system that you had set to twice a day 40 minutes per zone. I am trying to get the hay picked up off my ground I tried sweeping some of it myself but I still have not recovered from surgery totally and my leg prevents me from standing steady when doing all of this which is why I hired you. Please confirm that you are stating that you will not come and pick up the hay nor will come and change my irrigation system back to watering once a day at 30 minutes per zone. I am trying to find out what I need to do so that I can get this taken care of. I trusted you guys to follow through on your word and I did not have that in writing just told me over phone which I should have known better, because these things happen when things are not in writing. But it sure doesn't make sense that you want a 77 year old woman to go and pick up all the bales of hay off of what you had laid on top of my grass after seeding. Thank you so much for responding and let me know what the status is so I know how to move forward on getting this resolved. Have a beautiful day and please get back to me as soon as possible. Sent 7:28 am 2/7/24
JUDY ZOOK responded, and I would imagine Ray, the owner told her this as well: You stated urself he told you to call in a week. If anyone you are the one that did not live up to ur Commitment of calling in a week now its our fault. I am typing what she typed. Received 7:33 am 2/7/24
I SAID, NO I did not say he told me to call in a week, I'm telling you he told me 30 days, at least that's what I heard and that's what I noted on my calendar. All I am asking you regardless of 5 days or 30 days, you guys installed, you have a calendar you should come back out or call you should not have to count on me to call you to come back out to remove hay, it is part of the job. So just confirm you are stating that you will not come out and remove the hay and that you want me to pay someone else to come out and remove the hay. That is all I need to know and then I will know what I need to do. Thank you so much! Sent 7:37am 2/7/24
Judy replied: Since we rely on you to call us on a week and let us know if the grass is growing we know how long we have since you did not call us in a week to let us know if any of the grass routed we had no idea when to schedule anything. Since we rely on you to call us in a week and let us know how long we have since you did not call us in a week to let us know if any of the grass routed we had no idea when to schedule anything. You also have a Part in this I do not set my calendar by when your grass maybe sprouting Have a nice day. Received 7:44 am 2/7/24
Bottomline they will not follow up and remove Hay. Concerned they may damage my property, so camera are installed just so you know. Sorry, but I am worried due to the abusive and blame they put me, the Customer who paid full price and expected them to complete what they had committed to. read more
