TOP NOTCH customer service & professionalism. Wendy is an absolute life saver! This company had a…read morekeen understanding of what it takes to deliver product and service like a champ!

I can't give this place anymore stars, but if I could I would!!! I have been doing business with…read morethe place for over a year and a half as of this post and have NEVER had a bad experience. Myron (I may be spelling this wrong) and the younger cashier lady with brown hair (I think her name is Lindsey or something like that) are absolutely amazing to work with!!! They helped me more times than I can count with paint, chicks, chicken feed, etc. It's hard to find good, friendly, and helpful customer service at hardware type stores, especially as a woman. This place had always taken amazing care of me and my family! Myron even takes time to engage my two small children and has even introduced my girls to all the employees that pass by. Lol!!! No one takes time like that out of their tasks to show a customer they are important...not just their money. The previous post, which was negative, is about a poor rental experience. That is the one area of the store I have not dealt with so I can't deny or confirm. But as apparent of the managers reply to the post, they do a VERY good job at striving for customer satisfaction. I HIGHLY recommend this store for the specific needs they can meet.

Very disappointing rental experience. Called twice to ask about rentals, rental department never…read morepicked up phone. Should have been a clue. Equipment would not work properly, first wouldn't start, then stalled out repeatedly. Finally returned out of frustration. Cost us $40.00, and we couldn't get the job done. Learn from my mistake.

The very BEST "hardware store" I have ever experienced. I've been in the green industry for 48…read moreyears/founded "American Lawn Care" and ran it for 30 years/graduate degree from ISU. Porter Hardware is the most honest, most capable, most reliable "rental" company I've ever experienced. Trust them. I always will.

We took our snow blower to this place to get it.Looked at. When they call, then ask if we would…read morelike, get it fixed or tell us what was going on.Now they're charging us to get it, fix.And even though we have warranty, understandable is not part of the warranty, but at least they could have just called.And let us know if we would like to get facing consult with the customer.They didn't do that. It's very disappointing for small business to do like this to a customer.

Great employees.. Jacob went out of his way to assist us.. I would definitely recommend them and…read moretheir services

called and was quoted a price for tool rental, to drive across town and be told a different price,…read moreand wouldn't honor the price they gave me 20min prior. wont use this business anymore due to this experience. go down the street for a better service.

I recently rented a Kubota tractor, loader, and bush hog mower here and it really could have gone…read moremuch smoother. The bush hog was inoperable yet the rest of the equipment seemed well maintained. Delivery was a mess and I actually used the equipment half as much time as originally reserved. The owner picked it up and said he would adjust the charges accordingly. He sort-of made an effort at this. I'm not sure this was worth the hassle.

From the owner: Here at Pella Rental, we offer a wide variety of items for your rental needs. We serve…read morecontractors, homeowners, and business in supplying the right tool for your job. Our selection of contractor tools, homeowner tools, and party rentals help make your job easier.