I bought an invicta watch recently and it needed a few links removed so I brought it to the store at the outlet mall and they removed the links for free! It would have cost me at least $50.00 had I bought it to a jeweler! read more

Invicta Store at International Plaza and Bay Street in Tampa is a great source for quality watches and accessories. I really like the selection of different items that they have here that are unique and different. The staff here is very helpful and makes sure that you find the right watch for you. read more

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I don't dole out two- or one-star reviews often. If you check out my profile, I am a fair reviewer and give more 4- or 5-star reviews than anything. What compels me most about reviewing a business is the sum of my experiences with a company and the way they go about handling customer issues. Much like someone can gauge the strength of a relationship through the handling of negative experiences, we should judge companies by how they handle negative experiences. My girlfriend and I both suffered immense frustration from this particular Invicta location. What began as a simple process of watch repair turned into a nightmarish customer service experience which actually stretched beyond the storefront and to corporate. Not only did that "two week timetable" turn into two months, but I never received any acknowledgement from management through an apology. You can read the details of my experience from my girlfriend's review. Unfortunately, we both had to deal with customer service on the same issue and neither of us received consistent answers or solutions. How does a company get away with forgetting to ship an item for repair? And how is there no service record? We aren't unreasonable people. And in the end, they repaired the watch band for free. But the cost was collected not monetarily but through headache and anxiety. And to top it off, the manager had no apologetic tone in her voice in reassuring me that my watch would be taken care of. I had to seek out the actual service center (Wayne, who was very helpful) in order to get real answers. Invicta makes great watches. Unfortunately, they don't outsource their customer service appropriately. I worry, too, that their international customer service suffers from the same dysfunction, though. If you have to service your precious Invicta watch, see if you can deal directly with the service center or take it to a non-third party company. Yes, in the end, I received my watch in perfect condition. However, a two month-wait is unacceptable. Yes, it's the holidays and shipping delays happened, but I suspect that the watch was never sent in the first place. read more

Honestly, if I could give this store less than one star, I would. I've been here a few times now, as my boyfriends favorite watch is an Invicta watch. The first time I took the watch there was fine, they replaced the battery quickly and I went on with my day. The second time I took the watch in for battery replacement was were our trouble started. They noticed a second hand loose in the face of the watch and offered to send it in for free repair. They assured me it would take around two weeks. A month later and not only had we not heard any updates about the watch, but when we called the store we were put off multiple times with excuses and told we would be emailed with confirmation of shipping. Never got an email. It took me calling around the Invicta customer service for an hour to find out there was not even any record of our watch being sent in, and I ended up having to reach the Regional Manager before we got any information about the watch. (Wayne was very professional and very helpful! Thank you!) This store, however, is disorganized and run by kids who do not know how to communicate with customers and lack the proper training to be handling hundred dollar watches. The whole experience was very unprofessional and not what I believe The Invicta company would be proud to have as a store representing them. I for one can say I will never be taking the watch into this store for replacement or any other servicing ever again. read more

Once again my wife and I stopped at the invicta store in international plaza in tampa and bought some watches and walked out super happy with the new watches and the Super Service that we received from the salesman Mike Martinez. He took his time with us and made sure that we were 100% satisfied with our purchases. Thank you Mike. read more

When Invictor sold me my watches. They told me they would change the batteries any day of the week. They said that they would take care of any problem as they come. I came on a Saturday and they said they would not replace my battery until Monday. The only Time they will repair anything is Monday through Thursday. If you need any kind of maintenance on an Invicta watch. That's horrible service in my opinion. I will not be buying another Invicta watch ever again. read more

******DO NOT PAY THIS STORE TO REPLACE YOUR BATTERY *********** I bought an invicta watch from another retailer. The battery died before even having the watch 1 year. It was sent out for repair and took months to receive back. (Once we received the watch back it worked perfectly with no defects for over a year) NO CONDENSATION!! The battery died AGAIN so I decided to go to invicta store in International mall and pay $90 dollars to have to battery replaced while I waited. Ever since the battery was replaced the 2nd time, my husband"s watch has completely fogged up with condensation. (Never takes a shower with it or swims with it) I called the store and spoke to Amber and explained my scenario to her. Her first reply to me was "we can take a look at the watch but unfortunately people don't take care of the watches like the are supposed to" Ummmmmmm What??? She also was not sure why that would happen since they use pressurized blah blah blah ... They proceeded to tell me I could pay to have mailed out and ... money money money was all I heard. She also told me they were a small company and they were trying to do better but it's unfortunate. It's obvious they have no intention of ever fixing anything and want to blame the customer before even seeing the watch. What a waste of money!!! FYI... I understand they may not repair watches there however they should incur the cost to ship it and fix it!! read more

Joe was amazing!! After several months of frustrating visit due to a defective watch, he took care of my issue and exceeded my expectations. He knows what customer service means and definitely proved it today!! Thank you!!! read more

We absolutly love this location and Invicta Watches. We can't say enough about the 5 Start customer service we consistently receive from this store. Nijah and Cassie go above and beyond. We had an issue with getting booked on the Invicta Cruise after purchasing our watches and their GM Ozzy was right on it making sure it happened. Everyone else at this location is super friendly too. It's hard to find such great service these days. Whenever we have had an issue with and Invicta watch, and between the 5 of us we have quite a few so things come up, we have been happy with how it's been handled. Before we started coming to this location we went to the Brandon, FL location who also did and excellent job so will give them a shout out too. Beautiful time pieces we love to give as gifts and receive. read more

I absolutely love Invicta watches, but unfortunately I'll never be purchasing one at this store. Went in to inquire about a spring bar for my current Invicta and received a pitch about how I should try buying a new watch (specifically a particular model that was on sale for $170). Hard sell = No sale. Not an enjoyable experience. read more

Amazing customer service from the time we walked in until we left. Had the battery replaced in an Invicta that I had just gotten for my birthday. My wife didn't buy it from them but by the level of caring and concern that we received, you would have thought we were regulars. I haven't had that kind of service when I bought my Breitling. Great job!!! read more

My husband and I had purchased watches at this store around five months ago. Service was great and we are very happy with our watches. I recently felt like my watch needed another link. We went down to the store and Nikki took care of us with no problem or hesitation. We love our watches and would definitely go back when we are ready to buy another. Thank you Nikki, Cassie and Invicta... read more

I purchased a watch from this store about a year ago. The band broke and the watch sat on my dresser for a couple weeks. I missed wearing it so I drove across town and swung by the store to either have them fix it or purchase a new one. When I asked for their help they asked me if I fell or something ripped the watch off me and I told them the truth, no. They proceeded to tell me there was no way I didn't fall on it or have it ripped off which was really uncomfortable because I'm not a fan of being accused of lying. They tried to send me to a different company to get it fixed and when I asked if they could fix it or help find me a good deal on a new watch they said no and no lol. They let me turn around and walk out of the store with my broken watch and a pocket full of money. Your watches don't last, your customer service is poor, and your reps don't know how to sell. There are too many other options nearby, don't waste your time and money here! read more

BUYER BEWARE. I bought a watch and it broke on me within 3 months of owning it. Sent it out only to be told that an internal component broke and that I had to pay to repair it. This was after waiting 2 MONTHS to find out. Was repeatedly lied to about time frame and what was going on. Found out that the company had downsized and laid off a bunch of employees and consolidated to Miami for ALL REPAIRS. Went into the store multiple occasions and had them call on the watch. Was told by other people in the store they were also having issues with theirs and was informed by a few employees that they were having a major issue getting into contact with the person in charge of repairs. Found out this person was receiving so many repairs phone calls for not doing their job that they actually HIRED A PERSON TO ANSWER IRRATATED CUSTOMER PHONE CALLS. That is crazy. When you have to hire someone just to answer angry calls because of the amount of defects. After calling for months on end to no end all documented by the way. I threated to call corporate directly and magically my watch came back in a week. I wasn't offered anything after all this insult except the same promotion that everyone else received. A month later my watch is messed up again failing to keep accurate time. I have old Fossil watches that are still going strong compared to this overpriced GARBAGE paper weight on my table at home. I wouldn't recommend this product to anyone and I will personally tell everyone I meet of how profoundly awful their products are every time I see one. ALSO on a side note the district manager Rick I believe needs to be FIRED for NEGLIGENCE and laziness for hiring someone to just overt the attention away from himself because he is able to his job. read more