My problem with this company came in 2023 when one of its security guards, contracted by a Canadian Tire store (#273), acted in an inappropriate intimidating manner while I was waiting in the cash-out line. Though not a serious incident I still decided to follow-up on the incident so that his superiors could review the event and implement proper training for the guard.
After finally procuring the company's contact info from the Canadian Tire Head Office I reached out to explain the incident.
The manager 'S----', made a promise to investigate and I allowed 3 weeks to pass before I decided to call the manager once again, because he broke his promise to get back to me.
Shockingly, in the new conversation it was revealed that the manager never even started the promised investigation related to his poorly trained security guard. Further on he then denied my request to obtain the guard's permit number as I intended to follow up with the Ontario Ministry which issues security guard licenses.
The manager refused to yield his own license info too after I requested that also.
As a result of this evasive and unprofessional conduct I was obliged to contact the Ministry with what info I had anyway.
I had a few security guard jobs in the past and I know this kind of bad judgment leadership is not what the best security guard companies will engage in. read more