I bought two batteries from BS&S (one for a Chrysler van and one for a Volvo wagon). Within a…read moreyear, both batteries became completely dead and unusable/unjumpable. In fact, both batteries died within two weeks of each other...in the middle of summer (not in winter, when you need extra amperage to start the car). My Volvo battery, which was rated at a higher amperage than OEM, went from being perfectly fine, one day, to a paper weight, the next...suddenly...without ANY warning. Bottom line: I would end up spending more on these refurbished and like new batteries, over the course of 5 years, than I would biting the bullet and buying from a reputable dealer. Go to Autozone or Advance Auto Parts. Heck, even a Wal-Mart battery outperforms BS&S's batteries. I'll never set foot in that place again.

I'm being nice by giving a full star..... the customer service was the worst I've ever experienced…read more My daughter and I were treated by the owner and manager as if were beneath them. I'm saying that nicely...... this was a true action of how prejudice and ignorance isn't dead ( from both races) ...... I do commend the sales manager and the young man who tried to install the battery..... it was an embarrassing and degrading experience....... never go ladies or women of color. To add to your comment. No one became combative or defensive until the OWNER decided to yell at the said customer and daughter. We can go back and forth with this. Bottom line yes a battery was bought...... but the unprofessionalism and customer service was still unacceptable. Be blessed

Omg please help trying to ask family members to change my oil in my truck now finding the right…read moreoil and correct oil that was questionable to me good to ask first before something may go wrong but I was directed the right way and treated with the up most respect now I'm happy I made the right choice I don't know what I'm doing at this moment my question was answered thanks Rodrick

This store right here! I went this morning around 7:25 AM there were two men in the store at that…read moretime. My check engine light was on and asked the person by the name of Keon to assist me as I had to be somewhere at 8:30 AM and I wanted to find out what was wrong with my car. He stated that he couldn't leave the store because the other person was just a stocker. I told him that there was no customer in the store right now. He stated suppose the phone rings??? What? The stocker can't answer the phone? He refused to help me and said that another person will be in at 8 AM then he could leave the store. I was supposed to wait 30 minutes for assistance? This was very poor customer service!

On March 26, 2026, I purchased a new battery from Continental Batteries located at 3641 Knight…read moreArnold Rd in Memphis, TN. On the Sunday 4/19/2026, my vehicle would not crank, and I had to receive a boost off. On Monday 4/20/2026 I went to Lander's Ford where they performed a diagnostic that revealed the reason my truck was not running properly was because of the bad cell reading from the battery recently purchased from Continental Battery. In other words, the battery was no good. On today, 4/27/2026, I went to the location where I purchased the battery to return the bad battery. I first spoke to one younger black male who was working to resolve the issue, then a middle-aged black male hopped in and said, "You can't get a refund because the battery was installed and we don't know if your vehicle had other issues that caused the battery to go bad." I asked for the company's corporate information, in which he said he would provide me with but didn't. Instead, he told me that corporate was located in Texas and went to the next customer as if the problem was solved. I waited and told the man that I'd referred many customers to this establishment, and I will be letting them know of the poor customer service I'd just received. He stated, "This is a $4 billion company, and no one cares if they lose a few customers." Then he goes on to say, "I got $100,000 worth of vehicles and owned property. I don't argue with women." I feel that was a sexist statement and feel offended and totally disrespected. All of this went on as he conducted business with another customer in the 8 o'clock hour of the morning. I still waited until he finished with the customer. Finally, he asks for my card that I purchased the battery with. In this moment he said no other words, so assumed he was refunding my money, and he did. Then he told me the funds would be back on my card within 3 business days. When he handed me my card I told him to please practice better customer service. He told me "Get out of here sweetie. Don't ever come back!" The customer service I received after spending my hard-earned money was the worst experience ever. I would not wish this on my enemy. Continental Battery has now lost my business for good and the many referrals I've sent.