Hello. I'm a tourist and on the 24th I purchased at your Sergelgatan 8 store; a Sr. Bauer Hockey…read moreSkates Vapor 2.7 for 3000 Kr. - I tried them on and paid for them, the store clerk/helper told me the skates were unsharpened, but he'd sharpen them, and if I had any trouble with the sharpening, I could come back and have them resharpened at no cost.
Today 26th I went back to your store, as the skates were HORRIBLY sharpened (or more precisely, they were unsharpened and the blade was MAULED).
The gentleman who helped me said he could not do a hollow sharpening (aren't you a skate selling store?) , and that he'd only sharpened them straight. I don't know what this meant, but he was too rushed to hide the skates on the box. I went back to the hotel, skate blades were DESTROYED. And they also scratched the boot of the skate!!! AND THEY CHARGED ME 50Kr!
Why would you do a service you don't even know how to provide in the first place?
I have proof by photos (attaching them if possible) that they even scratched the inscription on the blade, and they also scratched the high end of the boot!
Why do I pay so much money for high end skates if I'm gonna get low tier horrible service in your store?
I'm writing this from the airport, as I'm continuing my journey now, very disillusioned with your level of service, and with damaged skates that I paid IN FULL, with no possibility to return/fix them at your store.
I will make sure to share my extremely bad experience on all travel blogs that I can get a hold on , and all social media, because I don't want any more people getting scammed with such a low service.
regards.