It has changed hands and Lander office is run by a technician, not an actual audiologist. My…read morecomplaint is the amount of "junk" sent out. Weekly we receive calendars, ads rolled up in medicine bottles, ads in over night shipping envelopes, coloring books and pencils, etc. This does not make me feel like I am going to a professional medical office when besieged with these offering. The people are very friendly but hate all the e-mails and junk mail.

Jeff was again very helpful answering our concerns and making all necessary adjustments to our…read morehearing aids. Pam has also been very helpful and assisting us with our needs.

Dr. Lauridsen is an awesome doctor! He spent the time needed to help my father. He explained…read moreeverything with kindness and caring attitude! Rock Springs should be proud to have such a great doctor.

Predatory billing. Something as simple as a covid test can't be paid the day of service. I paid…read more$155 the day of service and got a $40 bill three months later. Pretty sad, and unprofessional.

I'm not happy with this clinic! My daughter is going to WWCC in Rock springs and really needed to…read moresee a doctor today. I texted her a photo of our insurance card but because of policy the receptionist refused to see her. She told my sick kid to go downtown to the local library and print the photo of our insurance card from her text messages and then bring it back. It seems to me that it shouldn't be that hard to input the numbers into the computer by hand. When i called to ask what was happening the receptionist in her nicest, sappiest, condescending voice just kept repeating that it is their policy to have a hard copy of insurance cards. What the?! Seriously! Thanks for the care and help! Seems to me they are more worried about getting paid than helping. It wouldn't have been that hard to type in the policy number and address into your computer and submit it.