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    Interactive Sound & Wireless

    5.0 (1 review)
    Open 11:00 am - 7:00 pm

    Services - Interactive Sound & Wireless

    Auto electronics installation

    Auto electronics repair

    Device support or repair

    1 More Service

    Mobile phone support

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    11 years ago

    I stopped by to pickup a pay as you go cellphone here. Nice folks. Give them a try if you are in the area :)

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    MRepair Wireless Solutions - iPhone screen repair

    MRepair Wireless Solutions

    (28 reviews)

    I rebooted my $650 Samsung tablet and it would not come back up. I'm tech savvy and tried every…read morefix I found online but nothing worked. I took it to Geek Squad and they told me the tablet was fried and I needed a new one. Someone told me about MRepair and said if they can't fix it, they wouldn't charge me. Having nothing to lose I took it to MRepair near the food court at Northridge. Victoria, a friendly young blonde Russian woman, said she'd take a look at it. I called a couple hours later and she said she wasn't having any luck. It was disappointing but not a surprise so I told her I'd come over the following day to pick it up. She must have viewed this as a personal challenge because her efforts were relentless. When I showed up the next day, Victoria told she was finally able to fix it the night before but hadn't called me because it was getting late (very thoughtful of her and I appreciated it). Not only did she get it to boot but did so without have to resort to a factory reset. I haven't had a problem with it since. With tax, it was only $65 to bring my tablet back to life, which is far cheaper than a new one.

    I went in to get my cracked screen fixed and came out with a phone that's no longer usable…read more When I went in the young girl at the kiosk said she could fix the screen for $80 and it would be 20 min. I came back and she said she needed more time. I had to leave to Monterey but I told her I'd be back. When I came back 2 hrs later to pick up my phone, a corner of the screen was very dim and the brightness wouldn't go any higher. She called another tech and said they could give me a $10 discount but they would try to replace the screen again and fix the dim light issue. Another tech came to get it and they told me it would be 20 minutes. I came back 20 min later and the new tech said she couldn't fix it and she was waiting for another tech who had more experience but was on break. She told me to come back in 30 min. I then came back 30 min later only to be told that they needed 10 more minutes. At this point I was frustrated but again we waited and came back. I kid you not that when I came back my phone was still not fixed and they had to call a 4th tech to try and fix it. The 4th tech told me she was the manager and her name was Victoria. She explained to me that screen would no longer turn on and it was damage that happened when the screen cracked. She said a piece had come loose when the phone was dropped. I don't understand how that would be the case if the first tech was able to fix it but it was just dim. I asked if it could've been damage from her technicians and she said they wouldn't break that piece on purpose and fixing the screen is very simple so she didn't believe it would've caused that kind of damage. I'm confused why it took 4 technicians to figure that out and why the first technician even tried to fix the screen if there were other issues. I didn't understand how I brought it in with the screen working fine and it was only cracked but now it was completely black. She told me they would have to send the phone out to have a piece soldered and it would be $140 plus $80 to still have the screen repaired. She urged me to consider buying one of their refurbished phones they were selling at the kiosk. She seemed to try and steer me away from sending the phone out to be soldered and just to buy a refurbished one instead. The cheapest refurbished one was $198 so only about a $20 difference from having my original phone sent out and fixed. But the refurbished phone was a downgrade and older model. She told me the refurbished one would be better because more things might break on my phone and I'd keep having to put money into it because it's an old phone. She told me to think about it and she would offer me a discount and she said if they did soldering she would even offer to do it for free but they didn't offer that service at the kiosk which is why I would have to pay to send it out. I will say this, Victoria seemed to be the only technician with any sort of costumer service skills. The other girls seemed lost and didn't seem confident to even be working there. The first girl didn't even notice the phone was dim and when I left to Monterey she didn't ask for any of my information for when the phone would be picked up like my name and phone number. When I would walk up to the kiosk most of the time the girls would be on their phone and seem to not even notice me. I ended up not buying a refurbished phone from them and just left with my now unusable phone. I want to give them the benefit of the doubt but at the end of the day I'm sure I got played. Something so simple that was supposed to be 20 minutes ended up being hours with negative results.

    Phone Pros & Repairs

    Phone Pros & Repairs

    (7 reviews)

    If customer service is truly everything, then the team out here at Phone Pros & Repairs in Gilroy…read morehave it down pat. For full disclosure, I purchased none of their services but would still work with these gentlemen in a heartbeat. After seeing one of their ads online, I decided to call to see if they had any locations in Texas to help with a modification (#1) with my newest Meta gear. They also specialize in selling phones, screen repair for smartphones and tablets, console repair, laptop and data recovery. Norbert was super professional, friendly, and immensely helpful. I appreciated his recommendations and suggestions for my situation and was impressed with his ability to diagnose my issue over the phone. He was extremely upfront about their pricing and their reasons for being in business. It's clear they have a community initiative, for which I give them major kudos. The biggest surprise was the owner, Gabe who was not only extremely responsive but also went the extra mile in offering a discount for rapid shipping due to my timeliness. He was also offering tips and maintenance advice, which was completely unsolicited and generous. This is an example of going above and beyond and it certainly has not gone unnoticed. I would give anything to have a resource like this in my neck of the woods. I genuinely wish them the best. ___________ (#1) Which is only $30. A bargain compared to the triple digit price gouging happening here in H-Town.

    Fantastic business for tech repairs! Had my daughter's iPad screen replaced and they were very…read moreprompt, polite and efficient. Fast service, all done in less than two hours as promised. Let's keep them in business, Hollister!

    Interactive Sound & Wireless - mobilephonerepair - Updated May 2026

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