I have been here a few times. Never had any problem here. Staff is very courteous…read more Always a clean facility. On problem I've had is with billing. They may bill you again after several months.

I had to take my husband in tonight and within one hour they had him checked in, diagnosed and…read moreafter getting a necessary shot and prescription we were done! The nurse even got him a wheelchair to get him out to the car comfortably. Very kind staff and clean areas! Thank you all for your help and making an already crazy day end on a good note! Highly recommend!

honestly this is the best urgent care facility i've ever been to. they were very fast, actually…read moreaccepted my insurance and there were no issues. the doctors actually listened to my issues and asked me a bunch of important questions as well. they did not ignore me or belittle me for my symptoms. i did not feel embarrassed or ashamed. i just felt like a normal human being which is hard to achieve at certain urgent care facilities. i did have a really bad UTI for about a week (a week of hell) and the doctor immediately helped me prescribing me with medicine which made me feel 100x better. i felt so much relief when the test came back positive for a urinary tract infection. he told me all about the medications so i knew what i was taking beforehand which was very helpful. i am so thankful for the staff and also after dealing with all kinds of pain for an entire week and feeling hopeless, that hopeless feeling has went away. i've never felt better. thank you so much

Terrible! Dr. on staff Saturday morning was rude and absolutely incompetent. Said my 8mo…read moregranddaughter had head cold and was cutting teeth. Daughter kept insisting something was wrong because granddaughter acted like she was struggling to breathe and was in pain. 3 days later when no better, took her to her pediatrician. Guess what...pneumonia, severely swollen throat, severe left ear infection, right ear infection, and very dehydrated.

From a very satisfied customer:…read more Y'all, I found the best urgent care today in Rockwall. It is a hidden gem, in a little office plaza next to Culver's. It is Rockwall Rapid Care. I had checked in at Care Now for a time after 1pm. I finally get a text they are ready for me at 4. I get there at 4:05. I was one of 3 people in the office. By 5, there were about 20 of us. In that hour, only one person had been called back and I had not seen one person come out. I went to the front and told the unfriendly office staff I was going to leave. I get it. I am sure she was overwhelmed. She said why, there is not a wait, I just have not been able to get you entered. I said, oh okay. If it will be a few minutes, I will wait. I waited another 20 minutes and walked out. I was lucky enough to find Rockwall Rapid Care on Google. I was afraid I would not make it by 6, when they closed, they said they would wait on me. I get there, they greet me at the car and take me back immediately to a wonderful room with a reclining chair. The nurse comes in to get vitals and I fill out some paperwork and they told me to punch a button next to my chair, when I was done. 5 seconds later the doctor comes in. He was a delight. The doctor is an MD, not a PA. He told me what my problem was with a joint in my foot, gave me a shot and told me, I would feel 100% better tonight and he was right. So thankful I found this place. It is a privately owned urgent care and the care I was given was unbelievable. They charged me a $20 copay. I told them, I thought it was $50. They said don't worry about it, if it is more than $20, we will bill you and they sent me on my way. My husband went with me and we were both so impressed and trust me, my husband does not impress easily, when it comes to doctors.

I specifically selected this place because they market themselves as having IV therapy and I was…read morevery dehydrated from a stomach bug. I told the person who answered the phone that before making an appointment. But at the end of the appointment, I was told there was no one present who could administer an IV. I understand doctors do not normally insert IVs but he wasn't capable especially if it's an IV therapy location? I was charged nearly $100 on top of my deductible for a COVID test which I wasn't told before the test was done. I've never been charged that much for a COVID test. Even though I asked about the charge and told him my copay amount, they still overcharged me which wasn't discovered until I asked for an itemized receipt. It took them many hours to issue the partial refund.

Appointment at 0830, it is now 0926 and I have not been called back…read more What's the point of the appointment if you are treated like walk ins.

Horrible! I went in for a hurt hand and the lady who checks you in got mad at me because I couldn't…read morefill out the paperwork since my right hand is hurt and somehow they lost my x ray...I will never recommend this place especially since they have terrible service towards patients.

When my son was born 9 months ago we started out with another pediatrician, but quickly moved to…read moreDr. Krispin. She's very patient, helpful and kind. She takes time to explain things and listen to every concern. Highly recommend gives her a chance to treat your kid.

My daughter and I had the privilege of meeting Nurse Practitioner Penny Krispin at Boles home. She…read morewas visiting and she stopped by and was willing to look at my daughter who had come down with the HFMD virus that day. She gave us all her attention and walked me thru proper care for my daughter (13 Months). She took her time looking over my daughter, asked if I had any questions, and even made arrangements for us to receive the right antibiotics to keep HFMD from turning into STAPH. Yes, she swooped in and informed and encouraged me. We really appreciate it. I've yet to meet a pediatrician willing to go beyond the normal 9-5 and meet a need the way she did. All is well with my daughter now, and Mrs. Penny called and followed up with me the following business day. Very grateful for such care given by Her.

Our appointment was made on line for 4:30 pm on a Saturday. About 5:00 was when we were called…read moreback. The nurse and the nurse practitioner were quick and friendly. We were out of there about 15 minutes after we were called back. I would recommend for sure.

I am not here to leave a review of anything that has made my experience great or bad . I am just…read morehere to say that you need to be open 24/7 . People don't just get sick during the day.

I had such a great experience at this place! I was able to check in online at home, and it asked me…read morehow far away I live so that the system could notify me when it was time to head in. I like the set up of having a triage-type room where you're called in for vitals, then transferred along to another room to wait for the doctor. Will definitely be back!

I absolutely love that you are able to check in online, see their wait time, and know where in line…read moreyou are. They tell you when to come in and even let you fill out the information online so you have minimal things to do once you get there. The front desk workers are very nice and helpful and so is the nurse who takes your vitals. The doctor is knowledgeable and thorough. They took good care of me in my visit after a car accident and made sure to provide me with all information that I needed to help my injuries moving forward. I will come here again if I ever need urgent care!

We had a great experience. We were called back very quickly. The Doctor and Nurses on duty were…read morevery knowledgeable and caring. I would recommend and would go back if need ever arises. The receptionist was very kind also!

REAL PATIENT FEEDBACK -…read more I felt like you did not at all care about what I was actually saying nor any of the concerns I had about my 2YO son on December 27th. You made sure to check off the two things you thought it might be from what I mentioned and I obviously do not appreciate your complete lack of care. I felt very uncomfortable going to your ER and it cost me A LOT more time and money than if you would have actually diagnosed him instead of sending us home/making me feel crazy. I took him to a real ER (Children's in Dallas) 2 days later to find out he had tuberculosis in his freaking spine!!! We're still quarantined here (at Children's) and haven't left because my kid almost died thanks to you. Can't wait to pay my absolutely worthless bill from your facility when your great treatment plan was sending him home with a prescription for over the counter Tylonel The only good thing I have to say is about this place is about the precious receptionist who called to check on him two days later and recommended I take him to Children's in Dallas. Thanks to her advise (not your doctors), we finally got a diagnosis and my son is receiving proper treatment and genuine care elsewhere. Save your time. Save your money. I do not recommend Quality Care ER Greenville ‼‼‼

Dr. Pino diagnosed my earache with professionalism and speed. His bedside manner was excellent. I…read morerecommend UT Urgent Care in Canton. JD

The girl at front desk acts like she would rather be anywhere else than being at her job. Had to…read morewait 2 hours to see someone then Ms Babbit did nothing but give me $52 worth of medicine that has done nothing and I ask her for antibiotic and steroid shot. She refused both. Thanks for ruining my Christmas.

Highly recommend! The office was immaculate. Very minimal waiting and great quality of care. The…read morenurse and doctor were very nice.

Quick check in, great medical advice, high level of professionalism. Thank you for a good visit!read more