PEOPLE: STAY AWAY FROM THIS DENTIST!
When I first went to Integrity Dental I found them via one of the flyers that I received in my mailbox, featuring a "First Time Patient" special for $58.00 that included an exam, xrays, and a cleaning. Being a person who is allergic to fluoride, I developed an intense fear of the dentist due to being forced to have fluoride treatments my whole life, starting as a child which caused a lifetime of gagging and vomiting at the dentist. On my first visit to Integrity Dental on December 2 2019, I explained this to them, and they made me feel very comfortable. The staff was friendly and I got a good feeling about what would normally be a very terrifying experience, due to a lifetime of dental trauma. On that first visit, I was given the xrays and exam, but was surprised that I would have to schedule my cleaning separately, as I expected to have it done that same day. The cleaning was scheduled for Feb 3 2020, 2 MONTHS AFTER MY INITIAL VISIT. Additionally, the estimate for the initial work to be done was over $6000, and i informed the office that my vehicle had broken down in June 2019, requiring a whole new engine for almost the same amount, which I would have to address first. On that first visit i was concerned that my teeth were in very bad shape, as I had not been to the dentist for many years, after having 8 "brand new teeth put in, costing $20,000. I feared a dental infection which could endanger my life, but the dentist assured me that "teeth have to get pretty bad for it to get that dangerous to your health." So, i expected to return in 2 months for my cleaning. Then COVID hit, and I was called by the office, who informed me that my cleaming would have to be rescheduled. *NOTE: Not only was the cleaning NOT done on my initial visit, it was rescheduled THE FIRST TIME by the office themselves.* Because I was without a vehicle, which I explained to the office, my only ride as a disabled senior on a limited income was an elderly 75-year-old neighbor, with whom I had to schedule in advance. So anytime I tried to make an appointment, I had to check first to make sure my neighbor to take me, not being able to afford $50-$60 cab fare for the round trip to the office on my own. What occurred next was a series of booked appointments, and cancelled appointments for the cleaning, some due to the office rescheduling me, and some due to same-day cancellations I had to make because my elderly neighbor forgot, or something else came up for him that prevented him taking me: for instance, one of the last times he had to take another neighbor to the emergency room. I had NO CONTROL over this, and apologized to the office whenever i had to call in the morning to cancel. With COVID still ongoing, and with things changing every day in the nation, not once did they ever mention this would be a problem. Since they themselves had rescheduled many times, I was not prepared for a call I got one day informing me that my October 20 2020 cleaning was going to be cancelled, because I had called to reschedule "too many times." Ironically, I had just gotten my vehicle back on October 18, and for the first time since this started, WOULD HAVE BEEN ABLE TO MAKE IT TO THE CLEANING ON MY OWN. With my teeth in bad shape, and wanting to start my dental work now that the vehicle had been repaired, I pleaded with the office to PLEASE do the cleaning, for which i had already paid in my "First Time Patient" special. "Lack of Integrity" Dental REFUSED, and the woman I talked to sounded mean, repeatedly stating that they would not honor the cleaning that was included and that I expected to receive. For a dental office that claimed to be Christians, this was shocking to me. JESUS would not have turned me away, especially in light of my circumstances. Now I have developed an infection in the tooth, possibly the bone, and have been in the emergency room 4 times due to this issue. They keep putting me on antibiotics until i can find the means to pay for what seems to be a "life-threatening" tooth infection. I wonder if I will live, am totally scared and anxious, and must now focus on finding a way to have this addressed. The irresponsibility and coldness of this dental office cannot be overstated. As i read in another review, apparently for this office, "It's all about making as much $$$ as possible as quickly as possible." That is very unfortunate, and very un-Christian. To say I am disappointed is an understatement. If I cannot get help in time, and perish due to the unwillingness of this office to work with me, I hope this review serves to steer as many people away from this unscrupulous dental practice as possible. THE RIGHT THING TO DO, in case the office reads this, IS TO REFUND MY PAYMENTS, FOR WHICH YOU REFUSED TO HONOR THE AGREEMENT YOU MADE TO PROVIDE A CLEANING. YOU HAVE MY ADDRESS, because i was told today when i called to plead for service today, that you had sent me a "dismissal letter." SEND A REFUND. read more