I agree that this company is AWESOME! We had Carey come out to give some info / advice on…read moreupgrading our existing system and then Ryan came out and did an outstanding job! Ryan was all business and very professional. He was attentive, quick and stayed focused on the work. A very polite young man and very hard working (a rare thing nowadays). We will be loyal customers with this company due to the outstanding attention to detail and customer service.

This company is outstanding! Christine and Carey run their business with such personal care for…read moretheir clients. My husband and I feel so secure when we are at home in an area of Ruidoso that is isolated. We call them and they listen to our needs and concerns. They handle any of our security issues. We and Ruidoso are lucky to have a security company like this!!!

I was with Mountain Alarm for more than seventeen years. They were responsive always. Burned out in…read morethe wildfire in 2024, I just now found a house to go back to. One of my first calls was to Mountain Alarm. That says something.

Owner very unwilling to update old system with more state of the art products when taking over…read moreaccount. Owner was belligerent and not willing to work towards a compromise. Would definitely not recommend.

Christian is a professional young man with a friendly and outgoing demeanor and a great work ethic…read more I am giving Christian a 5 star review. He was on property super fast to evaluate overall need and give us options that were in line with a budget that was affordable. Christian was also helpful by helping us set up the camera app and teach us how to use. Even us older folks can use the app with ease, thanks to Christian who taught us well. Christian did exactly what we needed in about an hour after deciding best plan for us. He even set up the app on my phone. And taught me how to use the app. He did an outstanding job. I highly recommend giving Christian a call if you're considering a security system that will be affordable and fit your needs. Upgrades or new. He's got you covered.

Christian was so nice and knowledgeable! He came to assess our TV because it has a blue tint and he…read moreexplained what he was doing throughout the consultation and what our options are. Would highly recommend working with him!

Premium Surveillance is the first place I will always call when I have a need for a wired security…read morecamera system! I needed a camera system spec'd out in a pinch to help monitor an elderly family member from out of town. I started calling vendors in El Paso on 1/3/2020. Jorge was my 3rd call. The others were hesitant to tell me anything over the phone not even being able to give me a ball park cost without an on-sight meeting. 10 days later I am still awaiting calls back from the other companies and Jorge has completed installation of my system! I'm a telecommunications architect/engineer, I am very technical and can run low voltage cabling, I just didn't have time to work on this myself with the issues I was dealing with. I told Jorge what I needed on our first phone call. He had budgetary pricing for me within a few minutes. I asked more questions about the solution he was proposing and he sent me screenshots and YouTube videos showing me exactly what I needed to see to understand the look/feel/operation. His pricing was very competitive and he was very informative and personable over the phone so I gave him the green light a few days later and he was off to the races! I had two of the most stressful weeks of my life starting on 12/27/2019 through about 1/10/2020 finding out that an 88 year old aunt of mine had been neglected by her stay at home nursing service and that the managers of the service had not provided me with a full accounting of her status. The items I found were truly upsetting. My aunt is like an innocent kid that cannot protect herself. This aunt is the last of my family in El Paso where my family immigrated in the early 1940's so I needed a way to see myself what her status was from out of town. The more I dug the more I found and the more upset I became. My aunt's nurses checked my vitals at some point and told me that I was stroke level blood pressure and was in an extreme exhaustion state; I'm normally pretty healthy. If I had the gamma ray exposure that causes Bruce Banner to turn into the Hulk, El Paso would have been on fire. Jorge (and his brother who helped him install the system) is one of the hardest workers I've ever met. This is a family business, he's been installing these systems for years even though he's pretty young himself. He's very proficient! He's very meticulous and detail oriented. I asked him to install this system like it was his abuelitas house and I can say that he 100% delivered on that request. In addition, we had many great discussions about technology, hot rods, bbq, our wives, our fathers and on and on and on, he's a great guy who quickly earned my trust that is not given frivolously to people. In addition to being a great technician, he helped me calm down and my blood pressure came back in check after one of our discussions :) His work results are amazing. The installation is very very clean. The cabling was done very professionally and he tuned the system to perfection. I have already recommended him to several people I am very close with in El Paso. I highly recommend Jorge and Premium Surveillance!!!

From the owner: Our company focuses on giving customers professional grade systems and clean professional…read moreinstallations. Our priority is to protect client’s assets while keeping affordable prices and efficient solutions.