rates were ok but calling gets you disconnected…read morecalling again gets you a parrot telling what you already know letter was no specific what premium renewal period was and you have to contact matrix direct not AMgen for renewals

American General Life has no problem collecting your payment each month but they can send notices…read moreand when you have a questions there is no number to call back on the paperwork. We have been trying to change the ownership on two policies for over a year so we just gave up and left it the way it was. These are two policies my Mom took out on my now adult children because she is deceased. You have to search to find a good number to call back sent in all the required doc's and they still have not been changed. A total nightmare.

Five stars for Zander Insurance~ they're basically the…read moresuperhero cape for your personal info! I've been with them for years, and the second my name, address, phone, or SSN pops up anywhere shady on the dark web, they ping me immediately. Super helpful and actually easy to deal with, customer service is friendly and efficient! Just upgraded to their home title protection because, apparently thieves can straight-up steal your house now. Zander's got my title locked down tighter than the bark on a tree, and I can finally relax and not stress about it. For both identity and title insurance it's less than 12 bucks a month. Half that if you only want identity theft insurance. I also love that they are a faith based company! If you want real peace of mind without the headache, Zander's the move. When it comes to superheros Clark Kent & Spidey got nothing on Zander's customer service team!! Highly recommend -- they've earned every star and then some!

We were shopping for better rates and contacted Zander Insurance. They are a trusted Dave Ramsey…read moreInsurance broker, so we decided to give them a shot. When I called, Shay Stevens took my call, and was extremely helpful. We had other policies that were expiring, and needed to make a decision quickly. We have several different home and auto policies, and Shay went above and beyond to quickly get us the best insurance at the best rates. She saved us a lot of money, found us better coverages, and was very professional. Honestly, we mostly went with Zander because of Shay. It's rare these days to find someone in customer service that is that dedicated. We appreciated that very much.

I was a customer of Mr. Royce Williams for many years but decided to go with another insurance…read moreagency after Mr. Williams had some staff turnover and it appeared that issues were starting to occur based upon that fact. I contacted Mr. Royce Williams office to let them know that I had changed banks and that they needed to stop drafting my old account. That didn't occur, and they over-drafted a closed account which caused all sorts of issues. Then, after I informed Mr. Royce Williams that I would be going to a new insurance agency, he didn't cancel the insurance policy which resulted in an invoice being created while I had insurance with another insurance company. Mr. Royce Williams refused to delete that particular invoice after I had proven that I had another insurance company covering me during the time period he billed me for. (double coverage) I paid the invoice so that I didn't continue to get bills from Mr. Royce Williams' office, but I certainly should not have been billed for insurance I had already canceled. I would suggest picking a different insurance agent other than Mr. Royce Williams, just in case any kind of issue ever needs resolving.

Great agent and a real family touch. If you are looking for someone to trust in Nashville who…read morewill help you get the best coverage and fair rates... look no further. He also offers life insurance at great pricing. Who would have guessed. Time to look at IRAs. :)

A few months ago our company, Details Nashville, had West End Insurance quote all of our policies…read more They were able to provide us with more coverage at a much better rate. Not only did this save us money, but the customer service we have received has been next level. All of our certificates of insurance we need or additions in coverage for certain policies are all done promptly. In the past we've been frustrated with agents not getting back to us in a timely manner. I've been so please that I even switched over all of my personal coverages to West End as well. I highly recommend them to other businesses, friends and family who are looking to shop insurance rates.

Andrew is a class act and very responsive to emails. I wouldn't hesitate to recommend him to family…read moreand friends.

After a poor experience with another agent in town, Heather's team reaffirmed why I've been a State…read moreFarm customer for 15 years now. During the process of switching my coverage, I called the office with a number of questions, and help was always prompt and polite. In particular, Trish worked quickly on my requests and patiently described my new coverage to me. She even called once my new coverage was active to check if I wanted to review it over the phone or by email. Trish, thank you! I'm glad to have found a Nashville agent that I can count on.

Finally, an insurance company that is willing to walk me through the process only providing me with…read morewhat I feel I need and giving me room to grow into their other services. By this time next year, I am hoping to have a job working in my career field, that has good pay and benefits. Part of this includes eventually getting my own place and as a result needing other insurance services besides Auto Insurance. As such I started investigating other insurance providers in hopes of leaving my previous insurer for one I could "grow into". After talking to many friends, and doing some cost research I settled on State Farm as they were highly recommend by many of my friends. I was not disappointed at all. I met with Trish, one several representatives at this office, and she explained all the things State Farm could offer me for Auto Insurance, helping me create a custom plan that fit my needs. She also explained several of State Farms other services, some of which I will get at a later date. In the end one of the things that really sold me on State Farm, is that unlike my previous insurance provider, they are more than just a website, they are real, live, people who know me by face and name and I can go to any time with any questions or concerns I may have regarding the services they provide me with.

I contacted Tim Shrum's State Farm office because I needed to review insurance for my small…read morebusiness, particularly a Business Owners Policy and Workers' Compensation coverage. The team took the time to explain what each policy was designed to cover instead of simply giving me a quote and leaving me to figure out the details myself. We went through the Business Owners Policy and discussed coverage for business property, equipment, liability, and potential losses that could affect the day-to-day operation of my company. They also explained Workers' Compensation coverage and why having the appropriate protection for employees is important. I appreciated how they asked questions about the type of business I operate, the equipment I use, and the number of employees before recommending coverage. That made the conversation feel much more relevant than a generic insurance consultation. The paperwork and follow-up were handled efficiently, and whenever I had questions about limits or policy details, the office was responsive. Having a local State Farm agent who can discuss both business property/liability coverage and Workers' Compensation in straightforward terms made the process considerably easier. I'm very happy with the service and would recommend Tim Shrum's office to other Nashville business owners reviewing their insurance.

I was getting charged renter's insurance after moving out of my apartment. I called to stop…read morerecurring payments and asked for a refund for the two months after I'd moved out. I was perfectly polite, but what happened next was actually bizarre! Lisa started to insult me over the phone, raising her voice to tell me that I had to "learn to be an adult" and pay the consequences of my actions. She then hung up on me when I pointed out that jumping to that kind of personal attack was pretty condescending (again, I did so perfectly politely). All of this because I wanted 25 dollars back. I think one of us definitely wasn't being an adult -- I'll let the reader decide who that was!