Tim Shrum and his team made getting my insurance sorted out much easier than I expected. They…read morehelped me with my auto coverage and took the time to explain the different options so I understood what I was actually paying for. I also appreciated how they looked at the bigger picture instead of treating it as just another policy number. The office handles several types of coverage, including homeowners, renters, life, and business insurance, which is convenient if you want to keep things with one local agency. Everyone I spoke with was professional and easy to deal with, and the pricing was competitive. Overall, a very positive experience.

I was getting charged renter's insurance after moving out of my apartment. I called to stop…read morerecurring payments and asked for a refund for the two months after I'd moved out. I was perfectly polite, but what happened next was actually bizarre! Lisa started to insult me over the phone, raising her voice to tell me that I had to "learn to be an adult" and pay the consequences of my actions. She then hung up on me when I pointed out that jumping to that kind of personal attack was pretty condescending (again, I did so perfectly politely). All of this because I wanted 25 dollars back. I think one of us definitely wasn't being an adult -- I'll let the reader decide who that was!

The people who work there are fine and they're nice and so forth that's not a problem. It's just…read morethat I had a deer run out in front of me, they totaled my car which was necessary, but then dumped me when it was time for renewal. I started calling around and I was getting expensive quotes and then somebody told me to call Allstate and I got more coverage for much less. I had left my homeowners insurance with State Farm because it was going to be in effect until June of this year, so I just recently upgraded my homeowners insurance. I got more coverage for 50% of the price of State Farm. And I've been with State Farm pretty much my entire life. And I was supposedly getting"discounts" from them, but in reality it was a massive rip off...really a serious rip off. I never once met Jeff Summers in seven years of supposedly having him as my agent. And when I called and told them about what happened with Allstate, they tried to tell me how much better State Farm was, which is just salesman bullshit. I'm a salesman. I know the deal so no, I would not recommend these people at all. I wouldn't recommend State Farm at all.I got more coverage on my homeowners insurance and my deductible went down from $2500 to $1000. So do yourself a favor and call anybody except these people! I would call Allstate if I were you. I've had nothing but a positive experience with them and I've saved a lot of money right out of the gate.

They were good at quickly signing up for coverage and collecting payment. They are very poor at…read moreproviding customer service should you need help with a claim. The person I spoke with at the Jeff Summers office was extremely rude. When she couldn't provide assistance, I asked to speak with Jeff Summers, and was told that he does not come into the office and would not call me back. That says it all.

After a poor experience with another agent in town, Heather's team reaffirmed why I've been a State…read moreFarm customer for 15 years now. During the process of switching my coverage, I called the office with a number of questions, and help was always prompt and polite. In particular, Trish worked quickly on my requests and patiently described my new coverage to me. She even called once my new coverage was active to check if I wanted to review it over the phone or by email. Trish, thank you! I'm glad to have found a Nashville agent that I can count on.

Finally, an insurance company that is willing to walk me through the process only providing me with…read morewhat I feel I need and giving me room to grow into their other services. By this time next year, I am hoping to have a job working in my career field, that has good pay and benefits. Part of this includes eventually getting my own place and as a result needing other insurance services besides Auto Insurance. As such I started investigating other insurance providers in hopes of leaving my previous insurer for one I could "grow into". After talking to many friends, and doing some cost research I settled on State Farm as they were highly recommend by many of my friends. I was not disappointed at all. I met with Trish, one several representatives at this office, and she explained all the things State Farm could offer me for Auto Insurance, helping me create a custom plan that fit my needs. She also explained several of State Farms other services, some of which I will get at a later date. In the end one of the things that really sold me on State Farm, is that unlike my previous insurance provider, they are more than just a website, they are real, live, people who know me by face and name and I can go to any time with any questions or concerns I may have regarding the services they provide me with.

I have been a customer of State Farm for many years, over a decade! The recent changes within the…read morecompany, stemming from headquarters, has been utterly disappointing! I asked for a quote on basic auto insurance for a used vehicle and got denied! Although the reasons were listed, they have nothing to do with me being ABLE to pay & NEEDING auto insurance! My family and I being customers for all those years, does not account for anything! Policies will NOT be renewed with State Farm! So disappointing!

Bethany is the best! I love this State Farm office and everyone that works there. Some of my…read morefavorite insurance agents and just people in general. If you have insurance questions, this is where you need to go. Love the Harvins!

I've been with State Farm since i started driving some 40 years ago. Although I wish rates were…read morelower as a whole, I couldn't be happier with the representatives working with me.

Bobby and Denise are so attentive and customer focused. And they always come through with…read moreeconomical solutions!

Thank you Alice for making my policy transfer so easy and the effort you put into searching the…read morehistory of my policy. I'm with State Farm for over 33 years and tradition of good service is continuing.

The slowest insurance company around. This office is quick to take money and thats about it…read more They very rarely answer the phone and have limited hours. Also, this office can take up to 6 weeks for simple claims. Don't bother paying for extra with this agency. You won't get any service in return. Just a big bill which is a useless piece of paper.

Willing to take premium commissions but not willing to work to earn them. NO help on a claim -…read moreTells you to call 800# and you're on your own. And State Farm, the company he represents, are crooks, so good luck. AVOID STATE FARM AND TERRY W. JONES.

Chelsea at Terry Jones office has been tremendously helpful in taking care of my claim, customer…read moreservice is first class! I would recommend.

Whole office is fast and reliable. I definitely feel good about having them for my car, home and…read morelife insurance.

I met with Taylor over the phone to review my policies. Even though I wasn't looking forward to the…read moremeeting, it was a very positive and informative session. She explained some of the nuances of my homeowners policies and made helpful suggestions to alleviate concerns that could come up in the future. There was NO hard sell tactics or pressure. Taylor had a pleasant voice with a friendly tone. I just want everyone to know what a great job she did

Hunter and his team never fail to go above and beyond. They take care of insurance needs while…read morebuilding personal connections and help answer every question! Can't recommend Hunter enough for your insurance!

Hunter has been hands down the best agent!! He listened to me and took the time to explain what…read moreeach coverage meant. I was able to get insurance on my car as well as renters insurance for all of my belongings. To top it off I got life insurance for myself and my two kids!! Thank you Hunter!

Horrible - After my car was stolen Andrew was the least bit helpful. It took 3 months and 68 phone…read morecalls to get my car back from being "repaired" and the car still came back is pieces and missing parts that state farm would not cover (I had full coverage). Don't use state farm and definitely don't use Andrew Judd. Cheaper and better insurance elsewhere.

Cody was great - super helpful and attentive! Was shopping around for insurance for a while and…read moregetting a person on the phone was feeling impossible until he reached out and got my coverage sorted quickly. Glad to have a human on the other line rather than waiting in an AI queue!