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Insurance Management Service

5.0 (1 review)
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Services - Insurance Management Service

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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10 years ago

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Jaden Gebbink - State Farm Insurance Agent - State Farm Logo

Jaden Gebbink - State Farm Insurance Agent

(4 reviews)

a minute ago NEW At…read morefirst the response from this office was great. Unfortunately, as this is going on our second year with them they have been awful! We have two auto and one home policy with this office. They have given miss information that has been corrected by boss another office as well as the one 800 number. We wanted to buy a new car and they said it would take seven days to add this car on the policy. We were able to do it in five minutes with the one 800 number. Three months ago we asked to be switched to a new agency that is very responsive with returned calls/emails. They have yet to transfer us over! They are basically holding us hostage as members to their agency. If you like not having returned calls, having miss information, not getting bills on time/updates etc. Definitely go with Jadens office. We have been very very happy with State Farm and their customer service however Jaden's office is absolutely the worst office we've ever had to deal with. Unfortunately, because we had good service at first, we referred friends and family. They have all experience at the same thing and will definitely make sure that they write reviews to accurately reflect this office. My dad was waiting on a confirmation to close on a house that they had for almost 3 weeks and they held up the closing of this house. My dad has also asked to switch from this office to a different office and they are not releasing him as a customer either. When I spoke to the office manager she apologized but said that they're short staffed. We are switching to Benton Harbor office because every time I call they call me back with in a timely manner not days/weeks afterwards.

Ive only been with State Farm for only a month and ive already had more problems with them then you…read morecan even imagine. Ive contacted them weeks before my bill was due to inform them that it was incorrect and hadnt applied my drive safe and save discount. They informed me that they already knew about the mishap and were working on getting it fixed right away, said i would receive my new bill in the next few days as well as the discount paper work i needed to sign and send back. I got the paper work, sent it in but my bill never changed. Now im being offered no help, got hung up on, and being told there is nothing they can do about it except for me to "Keep a better eye on the mail next time" - words from Jaden himself - after reassuring me that they would apply my discount before my billing due date. 1/10 would not recommend.

Insurance Management Service - homeinsurance - Updated May 2026

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