I had reached out to innovative mechanical through Yelp based on the excellent reviews here. Eric was great and came out to the house I bought and did an assessment for me, based on a recommendation from the home inspection. I had to follow up to ask for an estimate, and communication was very poor. I had received an estimate for repairing part of a furnace that is very old and that will need to be replaced soon, I never received a response when I questioned whether it made more sense to repair it now or just wait until the fall to replace it. I know that we have had extremely high temperatures here, and I am empathetic to how busy everyone is, but I was disappointed that I had to keep following up just to get an estimate and answers to my questions (which were never fully answered), and they didn't seem to want my business very much. read more

Came home to no cold air blowing and 90'+ weather outside. Called our normal HVAC company (who was above average) and it was a 4 day turnaround. Stumbled across Innovative Mechanical and they are our new go-to. That says a lot because we were more than content with our previous company. How did Innovative win our business? - Got a callback within 5 minutes of talking with their call center (guessing it is an outsource intake but was really pleasant). The callback was nice and the office manager I spoke with was really personable. Told her the problem and her response, "any chance you'll be around in 15 minutes?". - Had a technician, Jacob, come by within 15-30 minutes... I'm sure that was a product of luck, location, etc, but that is beyond any expectation I could've had. - Jacob was awesome. He overexplained details, but I personally appreciate that. He was happy to talk about all the mechanical/electrical details anyone could ever want to hear about. - Fix was fast - ended up being a capacitor. Jacob showed me the capacitance reading of the new one versus the old one, showed me the specs on the condenser for what is expected... It was like a training course. - (Edited) Pricing was fine, especially given they were out so quickly. I initially thought the price was a touch high (but in range of fair), but asked a few friends and realized the price was perfectly inline with normal for the job. 5 stars all the way around. read more

Our rental property's furnace died of old age, and based on the Yelp rating for this company, I contracted with them to replace it. Craig has the rare combination (in the home repair business) of knowledge, professionalism, courtesy, communication skills, and pride in workmanship. Our new furnace is a beauty! The final bill was in line with what I have researched, for a whole new HVAC system. I will use Innovative Mechanical from now on, and I highly recommend them. read more

Innovative Mechanical - New furnace for rental property - Heating & Air Conditioning/HVAC Near Me - Marietta, Georgia

I have been have a lot of issues with the air conditioner and heater for over a year. Many technicians have come but none fixed the issue. Tykee right away identified the problem and is working amazingly. He was polite and professional. This company provides ultimate quality service and customer experience. read more

On 6/3, Eric came to my residence for a general consultation to make sure that everything was working properly prior to me moving into my new place (first time home owner). He claimed that nothing was wrong and everything was working properly. Additionally, in the invoice of the first visit they did not include details of the first inspection. After a month, I moved in and the AC was not working. Eventually, after a month of tolerating the heat in an effort to save money I gave up and reached back out. On 8/1, Eric came again and discovered that my thermostat was not working. He offered to replace my thermostat along with a service fee of $89. Innovative Mechanical claims that every time a worker takes a trip to look at your issue you are charged $89. I was under the assumption that the charge was for the consultation. They do not advertise this at all explicitly. This was not mentioned when I scheduled nor is it on the website. They were not open to waiving the charge for the second visit claiming that I was outside of the 30 day window (another policy not advertised). I had to pay for two trips because the job was not done properly the first time. read more

Tried to schedule 3 separate times and the staff seemed uninterested and didn't care when a no show occured.

Top to bottom great service and professionalism. TLDR: Don't hesitate to contact them. You will be happy with the service! I am a landlord and have a rental unit. The AC has been going in and out of my tenants property. We called another AC contractor in the area and they came out to replace one by one a number of different parts. None of it worked. The AC would still work for a few days and then go out. Eventually, they wanted to replace the whole thing which I wish I would have known from the get go. They quoted me over $18,000 which quickly went down to $14,000 after I refused to even talk to them at their initial offer. I had to get another quote, and called Innovative. Chad was slammed and couldn't come out for 5 days. I was able to speak with him and he squeezed me in the next day. He was honest in the assessment and said he could probably fix the bits and pieces but most likely the system would die in a few months to a year. Well as a landlord, I really don't have the time to deal with non stop repairs. So I bit the bullet and ordered services with Innovative. There quote came in much lower and I felt more comfortable with Chad as he wasn't pushy or salesy. Again we got squeezed in the next week. Initially had an appointment 10 days out. Craig and Jeff were our installers. They came out around noon and stayed until 1AM! They had to take out the old furnace piece by piece because it was too big! These guys were amazing. They didn't have to stay that long. They didn't have to stay during the thunderstorm. They were dedicated. They had to come back the next day for another 8 hours! Can't say enough good things about these guys. My tenant is happy. I feel at ease with the system. All new equipment and ducting. Can't complain. read more

I was looking for someone that could provide a basement HVAC solution, including full ductwork, along with replacing my existing dual water tanks with a tankless water heater to make space for the new HVAC components. Throughout the entire process, from first contact to completion, everyone at Innovative Mechanical was very professional, responsive, timely, and kept me up to date on the process. Their owner, Chad, made the initial visit and made recommendations regarding what would work best in the environment, providing multiple options for me to choose from and answering my questions about each. Their Office Manager, Cassandra, is very customer focused, which made the experience of working with their company far better than their competition. My ductwork installation was challenging due to the limited pathways that were left in the ceiling, but Jason was diligent in making it all work without compromising the performance of the system. I enjoyed working with their team. The final result is great and my basement is a much more livable space now. I appreciate all of their hard work and would recommend them to anyone looking for a solid company to perform similar work. read more

Great HVAC contractor. They were great at getting me scheduled, arrived during the time frame I was told and did a great job. I will definitely be using them going forward for general service, repairs and replacement when that time comes. The technician that came to my home was Eric- he did a great job explaining everything as he worked, was very respectful and even answered any questions I had in great detail so that someone like me who does not understand much about HVAC gets it. I'll definitely be recommending them to family and friends. read more

Amazing service!! We had an AC unit cooling issues at our rental property so we decided to contact innovative mechanical based on Yelp reviews. We are so Glad we called them, they are extremely responsive and got our AC unit up and running in just a day!! Even our renter feedback was they did a great job!! Cassandra is very polite and extremely good at keeping us posted on the Status. Had a chat with the owner Chad and he explained me the problem in detail and answered all my questions. Was pleasure working with!! read more

Chad(owner) was very honest and scheduled me in timely fast. Salazar was able to come sooner and was able to solved the issue pretty fast. . Overall I am glade I picked them. read more

Not an emergency for us and we had not renewed with our installing company for a variety of reasons. I called several companies to setup a yearly checkup visit and two of three were booked out two months in advance. Innovative mechanical were very quick to respond and had someone out within a week. As I say not an emergency, but their responsiveness was refreshing after feeling put off by my last HVAC company. Josh came out on time for his appointment, was very respectful - masked up and with foot booties - and incredibly thorough with his review of our HVAC systems. A report, pictures, and a thorough explanation of what and how he was reviewing things. Excellent service. Thank you. read more

I called Innovative Mechanical on Friday at 4:15p when we realized our main floor AC unit had stopped cooling. They took my info, told me to expect a call from a technician with an ETA. After waiting 75 minutes and hearing nothing I called back. They apologized and told me they would page the tech and give me a call. Still no response. So, I texted them. No response. Called back at 6:45p, left another message, no response. They obviously do not care for my business. It's now Saturday at 4:30p, I have never heard a peep from them. Don't waste your time. Called Bardi they gave me a committed time right away and call to inform me tech enroute. I probably should give Innovative Mechanical zero stars, but I charitably gave them one. read more

Never fun to have HVAC problems at the beginning of the Summer but it happens. I have a split unit that shut down on me. I called multiple bussinesses but no one seemed to be able to work with this particular brand. Innovative said they had someone who specializes in split units. He came out and took a look at the unit and got on the phone with the manufacturer immediately. Was able to diagnose what the issue was, ordered the part, and came back and installed it to perfection. A huge relief to find a company who can work on any brand and fix it all. Thank you Innovative! read more

Great service . Professional and kept informed while in my home . I felt comfortable as a single women . Thank you Tykee . Would recommend this company . read more

They answered me immediately in the Yelp app, gave quote and scheduled appointment for only 2 days later. Bryce Carter serviced my airco, answered all my questions (other provider had tried to scam me so I needed a second opinion on some items) and it's all running nicely now. I'm saving this company contacts for next year! Thanks. read more

The AC Tech was awesome. He took is time explaining everything. I am extremely please with Folaju!

Craig was great! he wore a mask the entire time for COVID precautions and shoe covers around my home. He took his time to diagnose my issue and was quick to repair. I definitely will be calling and using their services again when time to replace the unit. Thank you! read more

Excellent, client-centric service. Outstanding technicians and a committed owner. They're not the biggest (they don't want to be), but they are the best. Honest, competent, and caring. I've had a great experience working with them and recommend them. read more

I just can't say enough good things about Innovative. We are new to the area. Thank God for Yelp!!! We had crazy unbelievable issues with our A/C. First of all I began researching innovative bc they had the most reviews and all were positive. When I called Kayla I was desperate. They were able to send Errick later that same day. He explained so many things to us and found the main source of our problem right away. We haven't received the repair quote as yet bc it is a weekend but I am confident all will go well. We have been blessed. Thank you Kayla and Errick for going the extra mile (no pun intended) for us. read more

They're great. Always responsive and always straightforward and honest. We use them for all our ac maintenance services.

Wonderful service and super honest! I had gotten a first opinion to totally replace my unit and Michael was my second opinion. Michael totally fixed it without needing any new parts or anything! Great service! read more

I scheduled an appointment for them to service our generator. When the technician didn't arrive, I called and learned he had an accident on the highway. No problem, I was told, the boss will come instead. But he didn't come and nobody called. A week later I called, and I was told the boss would call me back, but he did not. So I gave up. I'm giving two stars, rather than one, because it's not like they damaged anything, they just wasted my time. read more

This company deserves more than five stars. Going above and beyond is an understatement. Truly a top rated company. Very Knowledgeable Very Competent Very Friendly James walked me step by step thru the diagnostics of the system and explained how the system works as he was repairing it. Learned something new and my heat pump is running great now. Thank You, James! read more

Just got a shiny new heat and AC system installed at my house by this company today. These guys (Clayton, Casey and Craig) are the most professional, courteous and hard working company ever! They came on time, they worked thru the whole day and got everything done with no problems. The tech who came and initially looked at my old unit was just as helpful, professional and courteous! The young lady who called to schedule my appointment was also very attentive and courteous. Their professionalism is exceptional! I HIGHLY recommended them if you're in the Atlanta/surrounding areas! read more

Eric came by on short notice and figured out our problem. Our AC was not working effectively and cooling down the house which is big problem for disabled wife who gets weaker with too much heat. He was great, diagnosed the problem and fixed it in a short amount of time. We look forward to working with him again if needed. read more

Brandon and Chad were awesome. For someone who has no idea what is going on with her HVAC at any given time it was nice to have professionals come out and get to the root of my units problem in a timely manner. read more

Hi all! If you need any work done on heating and or AC, This is the place, They quoted a service call and repairs additional upfront and was prompt, businesslike and straight forward but respectful. Anyhow got the job done and all taken care of and while doing so got the best deal on parts as we are all concerned with prices in end as the quote of service was not included in the repair but did all they could to make up the difference and that's what makes a difference "giving a hoot about the customer" read more

Awesome service, would highly recommend. They fixed my heater promptly with very affordable rates.

I wanted to get an estimate from them for a generator. I had some recommendations from friends for another generator company and I turned to Yelp for a second company to call so I could compare the two estimates before making a selection. When I called to set up an appointment, I was told that the person I needed to speak with to arrange for an estimate wasn't in and would have to call me back. A couple of days went by and then he finally called with no explanations or apologies. We set up an appointment day and he gave me a two-hour window on when they would show up. Well, that window came and went -- no more than 4 hours later, I still haven't heard a word by phone or text. I looked at the 1 star yelp reviews for this company and apparently, my experience with their blowing off an appointment is not completely unique. Innovative Mechanical wasted my precious time, but in the long run they did me a HUGE favor by showing me that even when they stand to make a tidy sale (generators aren't cheap!), they don't follow through. I can only imagine what kind of runaround I might get if I bought a generator from them and then needed repair work! read more

I actually only talked to someone in customer service and they don't service my area but she was super kind and referred this other company to me who did an outstanding job! I thought that was really awesome that she took the time to talk to me even though the company didn't even service my area. read more

My experience scheduling an appointment was a breeze. Chad was responsive and communicated clearly. He informed me of their $89 fee to come out and diagnose the problem. The technician, Eric, arrived within the stated time window. My issue was airflow to one room. I joined him in the attic and he quickly identified that a zip tie had been placed around a duct and said he could take care of it easily. At no point before he cut the zip tie did he inform me of any labor cost. He spent no more than 30 seconds cutting a zip tie. As he made my invoice, he told me that it would be $100 for coming out and cutting the zip tie. A tough pill to swallow, but it was my oversight so that's fine. Then he collects my credit card info and charges me $189. When I question this he states that labor was $100 and $89 to come out. Absolutely ridiculous for cutting a zip tie! At no point did he inform me that he would charge $100 for labor. Then he tries to get me to agree to let him 'service' my units to justify the cost, which I do not need and declined. I spoke with Callie, office manager, who was very polite on the phone and said she would make things right by refunding me and charging only $89. I also then spoke to Chad, who apparently is the owner, and informed him of my extremely poor experience. He also stated he would make things right, which I appreciate. However, this should have never happened and his employees should be more clear about charges before work is completed. read more

Great company....came on time, were clean, nice and got the job done for exactly what they said it would Service technician was professional and I would recommend them to anyone read more

I called in the morning because one of my ACs wouldn't work. It was like 90 degree and hot. Casandra picked up my call and immediately scheduled me for next day. One hour later she told me saying the technician Eric could come around 5pm the same day, it was life saving given that the hot weather. Eric came and reset the AC then added one pound of Freon on the AC. Eric was extremely professional and great. This is a great HVAC company with great Americans who wanted to push the Economy to grow and they did it with their hard-working attitude and great skills! We had a great experience with them. read more

I use Innovative Mechanical for maintenance and repair of an old system and for new installation of a mini-split system. Their work is outstanding. They gave me a bid for a mini-split system and when they went to do the installation they discovered problems that required additional work. They honored the original price even though it took an extra day of labor to complete the job. They show up when they say they're going to, they do excellent work and take pride in the service they provide their customers. They are responsive and timely when you have a problem. Innovative Mechanical has an excellent work ethic. They finished a job for me at New Years and instead of taking off for the holiday they showed up to make sure my tenant had heat. I have never had to call them back after they did repairs on the older system. I recommend them highly and will use them again in the future. read more

After doing a lot of research, I came across Innovative Mechanical. I read some of their 5-star reviews and decided to contact to get an estimate for my HVAC. Taylor responded within 5 minutes! I was already impressed. After receiving the estimate, they emailed me a very easy to understand quote which had 3 options based on price and efficiency. Everything was as stated within the estimate which made the process incredibly easy. They offer a financing option that was essential for me, as I am in my first few years of being a homeowner. The whole team is professional, extremely hard working, and just genuinely nice people. I live in a high rise in Midtown, which can be difficult for contractors, but they were seamless from start to finish. A few last minute adjustments had to be made based on size limitations but they didn't hesitate to resolve it the day of installation. 24 hour service came in handy within the first week of the new HVAC because the wireless thermostat went out and I was not sure how to troubleshoot. Within 10 minutes of leaving a message around 10pm I received a call and Trent was here within the hour to straighten out what caused it. I love supporting small businesses like this one because they truly care about making the customer happy. You won't be disappointed! read more

Had a great experience with this company! I had a super emergency when the ac broke down and I agreed to pay the emergency fee bc I have 4 kids and my in laws. But they came out in a hurry and saved our lives! They put the shoe boots on before entering the home and carpet too so very respectful. read more

White glove service just isn't a saying for this team. Everyone we dealt with here was attentive and informative! Cassandra in the office was a huge help and Kanen worked over time on our installation. Would highly recommend! read more

It was a very good experience. I had to work with another company that put a great deal of pressure on me to buy a new system. Their prices were exorbitant. Innovative provide a much better price with much less pressure. I was delighted with the experience. read more

Absolutely incredible service from Innovative Mechanical and Craig. Our AC Unit was making crazy sounds and leaking on a SUNDAY NIGHT at the end of May. We called and they had Craig out here within no time. He was extremely professional, friendly, and knowledgeable. He explained everything he was doing and it was clear he knew the ins and outs of what he was fixing. 10/10 would recommend to anyone and will definitely use them in the future! read more