This is the first time I have ever posted a negative review about a merchant and honestly I am…read morepretty easy to please. However, I felt compelled to share my very negative experience with Absolute Beauty of Garland. Bill did my permanent eyeliner and I was very pleased with his work. I was scheduled to get lip liner about a year ago when there was a misunderstanding about a cancellation that left a very bad taste in my mouth. I did not complain at the time, I just decided to take my business elsewhere. Here I am a year later and still wanting to get my lips done. I decided to give them another try. In my 46 years on this earth, I don't recall ever having such a rude, unprofessional communication from a merchant. Judge for yourself. The verbatim, unedited text exchange appears below:
Absolute Beauty:
"Hi Lisa...touching base about your appointment for Friday. Remember that there is a $50 fee from the last appointment that you had and didn't make and that will need to be paid before you come this time. Thank you and look forward to hearing from you soon."
Me:
"I am going to see if I can get a refund on my groupon. I feel there was a misunderstanding on the cancellation of my appointment. I let you know a couple of days before that I would need to reschedule due to not being able to get my acyclovir filled in time for the appointment. I not sure where the disconnect was. I felt the imposition of the late fee was unfair. I really like Bill's work and this would be my second procedure with you guys. I am disappointed you would not be flexible given the circumstances. I have multiple procedures I would like to have done and know several others I can refer. I have been hesitant due to the misunderstanding on the cancellation. I am not sure why you would give up repeat business plus referrals over $50. If you can be flexible and waive it you will get it back many times over and avoid negative feedback to potential new customers. If not, then please cancel my appointment and I will seek a refund on my groupon. Thank you for your consideration."
Absolute Beauty:
"Okay, in the first place, you are admittedly an existing customer, so you are not eligible for that Groupon, as stated on the Groupon itself. In the second place, you did not give ample notice about rescheduling your last appointment a year ago, or I wouldn't have been sitting at the shop waiting for you...thus the reason for the no-show fee...you cost me money and I will be glad to pull communication from that time, if necessary. Further, it has been more than 2 years since I worked on you, so what is it you are saying about referrals? Lastly, I really do not appreciate the veiled threat of bad publicity because we are sticking to our policies and YOU are in the wrong. Quite frankly, given the text I just read, I think it will be in my best interest if you took your business and attitude somewhere else. I am going to cancel your appointment and wish you luck. Please don't contact us again."
Me:
"I was actually referring to publicity among my friends and colleagues. I think if you pull communications from that time instead of going by memory, you will see that I asked you to reschedule at least 2 days prior. I was not rude to you so I don't appreciate your rudeness. I waited more than a year to reach out to you again because of the late fee. I thought I would give you another chance. Don't worry- I will not contact you again.
Absolute Beauty:
"So, I don't get what part of that response was "rude", simply matter-of-factual. And I did look at communication from that time, and will stand by the facts...the truth. How, exactly, do you think I knew who you were and that there was a no-show fee? And, lastly, thank you for not contacting us again and best of luck."
