I went here today later around 7pm and there definitely seemed to be a lot of customers here. I…read morealways wish this store was a little bigger but you obviously can't build it out more. I think this store has been in Fashion Square Mall for quite a long time. I bought a pair of Prada shades in 2017 and even though not a ton of wear since then as I have another pair of sunglasses the nose piece fell off on them but I did still have the piece thankfully as well as the original receipt. Kianna helped me put these back together which really is a science she has an entire kit and everything. It's employees like that who go very far in life I was very impressed. Keep doing what you're doing Sunglass Hut.

I just needed a pair of polarized sunglasses…read more When I walked in, the lady approached me and asked me if I needed help. I told her I am just looking. She said I can try on anything and pointed to the mirrors. I kept looking at the prices trying to find something in my price range. She took the time to explain to me the difference between polarized vs nonpolarized, she even showed me a diagram that shows the difference between polarized vs nonpolarized. Although I wanted raybans, I didn't know they made nonpolarized versions. Overall, the lady was very attentive, nice and cordial. She gave me her opinions and told me the prices about it. I like the service here, I ended up buying a pair of polarized sunglases - very expensive but worth my purchase.

George was great! Very welcoming and personable. Great selection of brands. I went with Spy and…read morecouldn't be happier. He also helped me fix the fit of my current shades. Will definitely be back.

What an amazing place and what great service. George Ngai could not be more welcoming and helpful…read more I had lost my magnetic sunglass clip-ons. George was able to send my glasses and get new clip-ons in record time and at a great price. This will be my go-to place for new glasses.

A fantastic store!!!!!! As soon as you walk in you are so…read morewelcomed by the very friendly staff!!!!! Looking to help but giving you space to browse around!! The selection of frames are truly impressive! The people that work there pay attention to details which is what I look for!! Their lenses are fantastic!! From the moment I entered the establishment till I left was nothing short of a fabulous experience!! The staff was so patient, and I was there for hours and never felt rushed or not taken care of!!! I highly recommend them!!

I can't say enough wonderful things about Sassy Glasses. I don't think I'll ever get glasses…read moreanywhere else. It's more than just a great glasses shop- it's great people, who care. I've been getting glasses there for around 8 years. I have some sunglasses that I got from them ~6 years ago that seem better than my current prescription just because the lenses are SO much better (and my eyes get worse every year). They have options for lenses my eye drs office has never heard of. I made the mistake of getting my recent glasses online to save money- the focal point is on the wrong place and it's just not worth it. They also have the most amazing selection of frames high quality frames you can't get anywhere else. They can replace lenses in my grandmothers designer vintage frames. Most importantly, they are the most helpful, competent, kind, and lovely people. My eye dr made a huge mistake while I'm in a giant, very stressful, crunch to move states for my dream job- Lynn has gone above and beyond to explain all the ins and outs of starting progressives vs computer glasses vs work glasses. I'm a welder/designer/artist so I also do lots of computer work and that means 4 pairs of glasses. (Which is a lot, and stressful, when you haven't been able to get a job for years and have all the costs associated with moving. Which they've been willing to work with me on. I was not expecting that.) She recommended a Dr to get into see quickly for a second opinion and also assured me that the lenses are all under warranty so even if I move and need to mail them back to fix it they will make sure I get the correct lenses that I like. I've had multiple non elective eye surgeries. My migraines go nuts if my prescription isn't right. Bad blue light protection makes me feel uncomfortable. (You can't tell there's blue light protection on these at ALL.) None of this worried them- it made them want to help me get into good lenses and take care of my eyes. You only get one pair of eyes. I don't think it's worth risking them for cheap online glasses. It's also not worth the risk of losing local shops like this one. We only get one world. I agree with what they told me - we should all be trying to be kind and take care of each other, right now. Really, I don't think I'll ever buy a pair of glasses from anywhere else, ever, because it's better for my eyes and it's better for PEOPLE. My family lives in Phoneix so I fully plan to fly back and get new lenses/frames when needed. I want a world with more people and businesses like Sassy Glasses. This is a very stressful time for me and they've done more than anyone to make it all feel doable and to go above and beyond on my very short time line. (When I'm sure I'm a huge pain to deal with because I'm so stressed, too.) I cannot overstate how thankful I am for them and for their excellent customer service, quality product and attention to detail. When I get my glasses back I'll post pictures.

"Anyways!" Great styles, craftsmanship, and selection at an affordable price point. Friendly…read morecustomer service; Our sales person was wearing the super cute lavender shade with her lavender sweater. She made my experience a lot of fun. Will shop "Key" again.

KP was amazing!! He helped me pick the two best sunglasses that look so fire!! I would definitely…read morego back!

Went in to checkout prescription glasses. The eye lady Lyric is amazing. Excellent work, explained…read moreeverything. Super happy with my shades

Stopped in to this location so that my husband could purchase the kitchen sink back pack... We were…read moreobserving the pack back for 10 minutes and not once did anyone come over to ask if we needed assistance. There were two employees only a few feet away from us chatting and not once did they make eye contact or look our way. I told my husband not to buy from this location because of the poor customer service we experienced. After making the comment to my husband that's when the lady standing at the register overheard, and then asked how we were doing. I said fine and we left. Oh! We were not even greeted when we walked in. We live walking distance from Fashion Square Mall and I would gladly drive an hour way to a different Oakley

Came here last Thursday for a work event that I needed to pass out gift cards for. I walked in…read morethere with 20 $200 gift cards ($4,000) and passed them out to customers that attended the quick presentation in store and then could shop. I had clients and work partners present, and everything was great until after I passed out the gift cards. I was trying on glasses with my work partners, who had asked me if the gift cards expired. Jelena took it upon herself to interject into my conversation and let them know it doesn't expire, and that I was in the wrong for telling my customers that we did not have to use the gift cards that day. To be clear- I understand there is a commission aspect to the job, however we purchased a total of 30 $200 gift cards from the store leading up to the event, and I came with 20 so that I could disperse out the other 10 as incentives for my work partners. Jelena was extremely hostile and rude to me in front of my partners, asking me "how I would feel if someone said that to me." She continued on and was being extremely rude and unprofessional to me in a public setting. She ensured that everyone that overheard her would not be returning to that location, let alone buying glasses from her. Most people DID use the gift cards that day, and there is absolutely no reason why she should have berated me in the store when I am not the event organizer or said anything that should upset her. I'm not going to lie to my clients and partners and tell them that they have to use it that day, because they don't. They received the gift cards as an incentive for coming and as a thank you. She was extremely rude and I know for a fact I will never be returning to that location or purchasing a pair of sunglasses from her.

While I was buying time waiting for a hat design to be done, I stumbled upon this place. I dig…read moresome cool shades but really have no knowledge of the types, brands, lenses, cost, styles, and such. It can be intimidating for sure! On March 4th, around 7 pm I entered this establishment. First I was welcomed with a warm greeting. It wasn't cheesey, promise. It was genuine, with a great smile The young lady gave me the run down on all the different shades there. She was able to show me a ton of different styles. Along with answering any of my questions. She made the experience pleasant and memorable. Although I wasn't in the market for a new pair of glasses, the next time I do need some, I am heading back to this place. Andrea, I think that was her name, should receive more than 5 stars for her great service and attitude. She was super friendly, outgoing and made my experience memorable. Thanks again!!!

The pool supply company that I shop. Carries this line. The polarized pair I bought remarkably…read morehave two different lenses. Although from front on they appear matched when.putting them on the right lens IA completely opaque. Rough to the touch and now crushed beneath any car tire to follow my discovery. Couple clicks reveal msrp 6bjcks I paid 23. If anyone reads these. I'd think twice. Look twice before paying 4x more.

I recently purchased two pairs of sunglasses from this manufacturer at a boutique in Florida. When…read moreone of the sunglasses broke the day after purchased them and the day I flew back to AZ, I very concerned since I didn't have a way to return to the store I purchased them in. Lucky for me, the home office is located in north Scottsdale so I contacted them through their website to determine my options. Within a few days, I received a response from Karon who let me know that she would be able to help me. She kept me informed while she gathered information to exchange the broken glasses for an identical pair. She was also flexible with her schedule to facilitate the exchange. I really appreciated how helpful they were especially given the location was not a walk-in store. Not once did I receive any type of push back for the return.

What a great experience at the Sunglass Hut in the Kierland Commons. We received EXCEPTIONAL…read morecustomer service and I would 100% come back.

I have purchased many pairs of sunglasses from Sunglass Hut but this is the first time going to the…read moreParadise Valley location. This store by far has exceeded my expectations of service, Alicia helped us from beginning to end even while helping other customers. This is the first time I was given a tray to place glasses in while I made a decision on which to purchase, such small details make for a good overall experience. Stellar customer service!

Went in with a friend (to Scottsdale Q) this morning and got the best service!!! we tried on an…read moreobscene amount of frames. Rachel helped us narrow down our choices. She knew the names of every frame and we valued her opinion on which ones looked best. Thank you so much for your professionalism, sweet demeanor, and patience!!! you helped us tremendously, and made our process so much smoother. I, for one, find eyeglass shopping, daunting. With a Rachel I was able to stay calm and focused.

Great Customer Service. Wide selection of glasses. I'm looking at glasses at $95. However I picked…read moreout 2 pairs. Nothing extra. Did eye exam. Checking out, it was almost $1000.00. Please be aware. This is definitely not affordable.