Booked a campervan (Comfort Standard) months in advance and paid in full. Six days before my trip, Indie Campers sent an email titled "Good News about your Campervan Booking" - the good news, it turned out, was that they'd unilaterally swapped my vehicle for a smaller model and were calling the downgrade an upgrade. That framing was flatly deceptive. My account also showed a paid balance nearly double what was actually charged. Getting a refund has meant 16-hour waits for replies, an agent who couldn't keep their own name straight, two contradictory stories about why the vehicle changed (blown engine vs. totaled), repeated broken promises of a callback within 24 hours, and finally a "manager is unavailable, here's 5% back" response - even though I never voluntarily cancelled, they breached first. I had to pay extra to book a replacement RV elsewhere. Document everything if you book with this company, including their emails - the subject lines don't match the content. read more