I wanted to give 5 stars so badly, but I just can't. I looked forward to visiting this place for months (had to wait until my trip in town - I'm based in London). The food was excellent. The bartender and kitchen staff were wonderful and had smiles on their faces. The home brews were great. The ambiance was awesome. However, and I say this with the sincerest hope that this feedback helps their business, their two wait staff seemed like they needed to star in a remake of Fawlty Towers - such a terrible experience it nearly ruined the place for me and could take down the reputation of the whole restaurant despite its many many high points. One staff member informed me what I ordered wasn't possible - I read the menu on what half&half naan combos you could do and couldn't do and what I ordered wasn't listed as an exception but she told me the menu needed an update and that's a mistake. I then had to go for my second choice which confused the other waiter as he seemed to have no idea what the "half & half" option even meant and told me I couldn't have it. It's their signature dish. How could he not know? The bartender saw he was confused and came over to help and told him my order was fine, clearly seeing it was the waiter at fault not me. I ordered a half pint so I could try 2 x half pint beers. I was delivered a full pint. When I pointed out the problem the bartender just told me to keep it and I'd only be charged the half (again, another server mistake he had to fix). When I finished dinner I tried to order the dessert they were advertising on the board, gulab Jamun & ice cream. I was told they had no ice cream. All their desserts had ice cream, so they had no desserts as they're advertised. I ordered a starter and chai jnstead. They brought me some cutlery for my starter well after bringing me the dish. I'd nearly finished it at that point. I ate it at a normal pace for dahi puri but the bottom fell out of the last one, which I've never experienced in a restaurant before (but maybe that's just because of all the tasty filling, maybe too much yogurt for the thinner shell to manage). Meanwhile, one of these servers spilled an entire pitcher of water all over the people at the table nearby, barely apologized, and left the floor soaking wet after the other ran a mop over it maybe once without much care to do the job properly. One of the gentlemen at that table had to sit his whole meal with visibly wet trousers. I had planned to go and try several beers and even purchase some to bring home. Unfortunately I had no desire to stick around after all this. I was so disappointed as this place has SO much potential and I want to be their biggest advocate! If it were in my hometown I would go all the time if they fixed this one problem. I know they have plans to expand soon - maybe if they're aware of the service problem they can ensure both locations are an absolute smashing success! read more