I've been Nurse Reyes' patient for a little over a year, and have visited the clinic 3-4 times regarding the same issue and each time, NP Reyes comes in, inserts the scope down my nose, tells me everything is fine and that I have acid reflux which she states is the root cause of my problem. I've explained to Nurse Reyes each visit that my problem is one that I've had for 20+ years. I've only been diagnosed with acid reflux 6 years ago so this can't be the reason why 1 tonsil is inflamed and sore, throat is scratchy, nose is congested and post nasal drip is present, lost of voice and having a chronic productive cough. I literally only suffer from this during the fall/winter months and she keeps blaming it on acid reflux!!! It is frustrating how quickly I am seen only to be told that I'm fine when I'm clearly not and I'm losing my voice and coughing like crazy. This recent visit was much like every other visit, I was in and out, but this time when she inserted the scope down my nose, it was the most uncomfortable/painful endoscopy that I've ever experienced. Usually, when performing that procedure, the provider would put enough numbing solution in my sinuses to where I could actually feel it running down my throat. This time was different. I do not think she took the time to give me the appropriate amount of numbing medication to insure that process would be a comfortable one, as it usually is. It is now 4:03am the next day and I'm still awake because I'm coughing and MY NOSE HURTS!!! She ordered me an allergy test only because I ASKED, otherwise she would have just sent me home with the same acid reflux diagnosis. I've asked her in the past for cough syrup which I KNOW will temporarily eliminate my cough and make it to where I can sleep through the night as that is when I do most of the coughing. I will have to endure another week or so of sleepless nights and I have to fly out to go back to work. I've explained to Nurse Reyes that when I travel for work, I am working 12 hour shifts, 7 days a week, for 2-4 weeks straight and my sleep will be important to me. She suggested that I go to urgent care to get the cough syrup that I am requesting. Why should I have to go to an urgent care facility when SHE is my provider? Do urgent care facilities even prescribe medication with narcotics in them? Plainly put, Nurse Reyes is a lazy and inattentive medical practitioner. I don't feel heard at all. And I don't feel helped. They don't even hand out After Visit Summaries and I'm curious as to how she writes her notes. I am really upset about this. read more