I've been seeing Carol for 10 months now. I decided to seek counseling because my sister noticed…read morehow depleted my "light" was when she looked in my eyes. I was losing myself and my way, just barely able to try and meet everyone else's needs, completely unaware of my own. I didn't want to fade away, but I knew for my heart and mind to engage I would need a good therapist. I read Carol's profile, and immediately knew she was the one. Her approach took into consideration sensitive people. In life I have been misunderstood by many. I was so often referred to as "sensitive". I tried to push this aspect of my personality, the deep feeling and thinking, down until I could just communicate on the surface. Looking back over the last 10 months I realize that Carol has respectfully guided me to a place where I can honor who I am and find a way to live in harmony with others in my life. It's a tricky balance, and I'm still working on it, but I have made progress. She has managed to provide insights that I had not seen on my own, because she listens and I believe truly cares about those she sees. I will forever be grateful for Carol, as she had had a profoundly positive effect on my life.

From the owner: Individual and relationship counseling for over 23 years. Specialties include Emotionally Focused…read moreCouples Therapy (International Certification), anxiety, depression, addiction, self-esteem, marital and relationship counseling, blended families, teen issues 14 years of age and older, and highly sensitive people (see hsperson.com).

All the staff at the clinic are very professional, and they make you feel welcome. They make sure…read morethat all patients attend classes and if they don't attend, they go out of their way to find out the reasons for not attending. They have phases for progress, case management which leads to finding jobs for patients after graduating.

I recently went through the program at SOBA and they definitely saved my life. From the intake…read moreprocess with Drake,to the entire staff was seemless. The care , attention and any medical needs was 2nd to none. A special thanks to Rebecca ( Facilities Manager) she was so helpful and kind. All I can say is if you're really want help you won't go wrong.

This is an amazing place. I came to SOBA at 29 years old after a 12 year battle with opiates,…read moreamphetamines, and alcohol. I showed up on the run, homeless, and emotionally bankrupt. Im 31 now and life couldnt be better. SOBA doesnt just treat the symptoms of addiction but the underlying issues of why we use in the first place. They have given me the tools to face life on lifes terms. Most of the staff is in recovery with significant time sober and truley care about each individual. For those who are willing to fight for whats left of their lives the resources are endless here. Thanks to Greg, Rebecca, and every member of this organization that has come to feel like family to me.

I was apprehensive about going to see a mental health professional, however the environment here is…read morefriendly, informative, and respectful! Any time that I have a question and I follow instructions to leave a voicemail,I receive a timely response. If I email the response times are quick ,which I really appreciate when it comes to my prescription refills. I have found that the staff as well as my doctor make it easy and comfortable to get the quality care that I needed. 10/10 would recommend!

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Counseling is very difficult to get right. Some counselors are too soft - others too hard/aloof…read more Some just want to chat with you while others want to do exercises. Troy Stone is one of the better counselors I've been to. He is honest, calls you on your BS, relatable, and has plenty of examples. He will chat about your day-to-day stuff but he always pulls it back to - what is your goal and what is the science behind it (love language, attachment theory, trauma, etc.). Other MFT counselors I've gone to barely touch on such subjects which greatly hinders long term fixes - to fix what is wrong today you must understand where you came from. If you simply talk about what pissed you off last week and never touch on why or what happened to you in the past that predisposed you to those emotions... then you're just spinning your wheels.

I love this counseling office. I see Stephanie Munro and I think she is amazing. She has helped me…read moreso much.

I was referred here by Mind 24/7. Yes, I was in crisis. I was referred here because they take my…read morequite unique insurance and they had couples' and individual counseling. I thought this was great because it was close to my house, it had what I was looking for, and it was affordable for my partner and I. I unfortunately couldn't make the two initial appointments due to life circumstances and a bit of a misunderstanding with my partner; since he is still skeptical about doing mental health counseling. Once that was cleared up, I spoke to Sylvia and she instructed me to talk to the hospital manager. I called multiple times WITH THE OFFICE MANAGER'S EXTENSION, saying that I would like to schedule an appointment and that I really would like to move on from my crisis situation and improve my quality of life. I cannot comment because I never received care, let along quality care on the phone with anyone. I keep getting referred to the voicemail. I left numerous voicemails that were never answered. I only received a call back twice from Sylvia. Besides the aforementioned customer service representative, this place has no customer service whatsoever and ignores people who actually need help. This is a sad excuse for a non-medical counseling office. I should've just took my friends' advice and took advantage of veterans' resources. My mistake for trusting another source.

Dr. Michael Rockwell. Psychiatrist. Amazing care. Very thorough. He listens! The quality of my life…read morehas greatly improved with his medication management.