1. Imperial Cleaning Services

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Franklin, MA

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Imperial Cleaning Services

5.0 (2 reviews)
Open • 12:00 pm - 12:00 am (Next day)

Services - Imperial Cleaning Services

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

Imperial Cleaning Services Photos

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J Brian Day Emergency Services

J Brian Day Emergency Services

(46 reviews)

Our water heater blow 12/28/2015. We called J Brian Day immediately. Greg the Project Manager came…read moreout within the hour and assessed the damages and was able to get someone out the next day. The next day!! Not only was his crew professional and polite but very quick. All within hours my carpet was removed, fans installed and wall removed. We ran into a small snag with J Brian and the carpet with a manager whom was to call us. I was the one calling and hounding them, but after a few attempts the owner got involved Not only was John awesome he did what he could as an owner to still keep us happy and the ball rolling. Now, what I do NOT blame them for is the insurance and condo association slowness on their ends. However, J Brian Day got involved as much as they could for us and helped speed up the process a little (better than ins and condo dragging feet). Remember, everyone is busy. Everyone has issues. We had our issues. Gave the necessary chances on the delay after the fact. Be professional about it without screaming or getting mad. I was going to get mad but when the owner got involved he realized the experience was great until the stop. He fixed it and was completed within a week. Give someone a chance and you will see how great this company is.

The short version: While the crew was nice, our experience with J. Brian Day was frustrating…read moreoverall. Poor communication, surprise charges, and a lack of transparency made a stressful situation even worse. The long version: My partner and I's unit and another in our condo suffered water damage after an upstairs neighbor left their water running. Since our neighbor hired J. Brian Day Emergency Services for mitigation, we decided to use them as well. Unfortunately, we were assigned a different project manager, and the team began tearing down walls, not knowing our neighbor had similiar mitigation work completed. They knocked a ton of drywall into our neighbors kitchen and created an open gap between our unit and our neighbor's.Two months later, the wall is still torn down as we wait for insurance approvals. Looking back, we wouldn't have rushed the mitigation process if we hadn't felt pressured by our project manager. Yes, we signed a contract (in a hurry) and we've definitely learned from that mistake. If this ever happens to you, please read the contract thoroughly and ask questions. The crew doing the physical work was friendly and communicative, but communication from the project manager was lacking. I was also unhappy with how our belongings were packed. I reached into a box and almost cut myself on a knife that had been carelessly thrown in. Multiple glass cups were poorly packed as well. Weeks after the mitigation work was completed, a worker from J. Brian Day called from outside my condo saying he was there to pick up equipment. There was no equipment left behind, another example of poor communication. We were eventually sent an invoice and asked to pay, though we had expected our insurance to cover everything. We had to request a breakdown from J Brian Day, as one was not provided. We learned our insurance didn't cover "content manipulation." In other words, we were being charged for the packing service. If you're in a similar situation, I recommend packing your own boxes and confirming what's covered with both your insurance and the contractor. We were also charged a storage fee for damaged, unsalvageable cabinets that had been removed from our unit. We had to call and ask that they be disposed of and that the invoice be updated. I'm pretty sure this is the project managers job, not the customers. Finally, I was disappointed to find out there were no follow-up mold tests. With the walls still open, it would be simple to conduct a second test for peace of mind. To say I'm disappointed is an understatement. I understand that J. Brian Day is a business, but they need to be more transparent, communicative, and compassionate, especially when customers are going through an emergency, a vulnerable time. We tried to fight the charges but had no luck and ultimately had to scrap up money to pay J. Brian Day as they couldn't wait for subrogation.

Imperial Cleaning Services - officecleaning - Updated November 2026

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