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Fort Myers, FL

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IMEX Stone

3.6 (19 reviews)
Closed • 9:00 am - 12:30 pm

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The ugly seam on the countertops

I ordered quartz countertops from Home Depot. The gentleman came out to measure but stated our bar area was not cut down enough. He said he would come back no problem. He came e back a week later. Next thing I know I'm being charged an additional $100 for a re-measure. I was NOT told this. For that I could have had my husband ran home from work and cut the small area down more. I have a degree in mathematics. Their measurements added an additional 10 feet on, with no explanation. I have a small kitchen and purchased a whole slab. I wanted a seamless piece which I paid for. They installed pieces and seamed it together. Very ugly, I can't stand looking at it. I think they used left over pieces from other jobs. When I reached out they were rude and mean. No help. I will Not use again or recommend them. Go elsewhere!

Installed vanity countertop by IMEX

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8 years ago

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7 days ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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6 years ago

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4 years ago

Great customer service and very knowledgable. We would highly recommend using them for your countertop needs.

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6 years ago

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9 years ago

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8 years ago

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12 years ago

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11 years ago

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Imex S.

Thank you for choosing IMEX Stone!

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12 years ago

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Review Highlights - IMEX Stone

“Ten months after Hurricane Ian severely damaged our old 1960 home, I have a fresh new kitchen and I could not be more thrilled with my new quartz countertops!”

Mentioned in 2 reviews

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Countertops & More - Estero

Countertops & More - Estero

(1 review)

My sales person Franz was wonderful and helped me tremendously both with selection and follow up…read more My reason for only 3 stars is the fault of the phone system and issues with the final installation. During the life of this project I've been unable to call scheduling. The phone rings, you get a recorded voice telling you no one is available, and the call disconnects. When you call customer service, you're on hold for several minutes and then you get to leave a message (but no one ever returns the call.) The sales service is great! Especially Franz; I was able to reach scheduling by going through him. I hated putting him in the middle but he always came through. During installation they had to disconnect the plumbing (obviously) but apparently it's not part of the service to reconnect it. I was unaware of this little glitch and Franz scheduled a plumber for the next day to re-connect everything. Unfortunately, during installation the installers did not leave us all the faucet parts and the plumber had to make a surprise trip to Home Depot for parts that should have been left on site. It seemed like one problem after another. I don't know what I would have done without Franz to make things right. So... sales team 5+ stars, phone system and installation, maybe 2 if we stretch it. Make sure to ask for Franz and make sure you have a full and complete understanding of what is and isn't included.

From the owner: Countertops and More — Naples is your trusted Tamiami Trail destination for custom granite, quartz,…read morequartzite, and marble countertops. We've proudly served Naples, Marco Island, and Bonita Springs since 2001. Our 4202 Tamiami Trail N. showroom offers premium stone sold by the square foot — so you only pay for what you need. Walk in, browse a curated slab selection, and meet the in-house team handling your measurements, fabrication, and installation. Services: custom countertops in granite, quartz, quartzite & marble; luxury kitchen remodels; coastal bathroom & shower remodels; outdoor kitchen surfaces built for Florida coastal living; cabinetry, flooring & tile. Free estimates. Walk-in consultations welcome.

Fandos Marble & Granite

Fandos Marble & Granite

(22 reviews)

I was visiting my parents in Florida and my family decided to upgrade their kitchen countertops for…read morethem. We reviewed the options in the area, visited a few locations, checked on Costco and Lowes based on past personal experiences and referrals. I needed to make a decision quickly and did not have time get tangled in a project with problems. Fandos Marble & Granite was one of 2 online we opted to visit and get bids. After meeting with David, going to the warehouse to review quartz & granite options, we selected Blue Ice Extra granite to get a bid on with the 50/50 undermount stainless sink. David gave us the bid that day. I made it clear that I wanted honesty, quality work, and execution on a tight schedule. We decided to go with Fandos as I felt confident in what they said they would do. We then added the 2 bath vanities to the job with Vyara Beach granite and ceramic undermount sinks. I intended to buy plumbing fixtures new but didn't intend to buy them from the place David recommended. But, after seeing the options and Triton working with me on price, I bought and installed all 3 without issue. David and the Fandos team executed flawlessly on schedule, at the cost we agreed to, and met all expectations. He is straight-forward and always was responsive to texts and phone calls during this project. Thank you David and the the Fandos team!

Asked them to quote granite for our kitchen and baths. David was pushing Quartz top over granite…read more They sent us to a few places to pick out granite. We chose a granite and proceeded to get 3 quotes. I submitted drawings to all 3 including Fandos. Had to follow-up with phone call and 2 emails and I even stopped on Friday to find the place locked up. Finally got a hold of Tony and was informed that the granite I picked they would not do. The other 2 contractors said they have no issue using the granite. I got the impression they did not want my business or something did not seem right. I thanked them and bought from one of the others. Just had uneasy feeling.

Countertops & More - Collage of custom bathrooms featuring stone countertops, vessel sinks, and elegant finishes.

Countertops & More

(16 reviews)

I would NEVER recommend this company. They lied to us from the beginning. Guaranteed that if we…read morebought marble for our countertops they would not stain. They installed it Feb 11 2025 and we are still dealing with problems. The people they sent over to try to fix it didn't speak english so we couldn't communicate our problems. They DON'T stand behind their word. They said we had too many specialist come out so the case is closed. There is nothing else that can be done. I would give them 0 stars but we didn't have that option. Now we have to hire another company to come to fix it.

There are many options for countertops out there - use any of them before you choose Countertops…read moreand More. This company is dishonest and has little regard for customer service. The Good, The Bad, and the Ugly The Good - The sales department did a very good job helping me find the right remnant at the right price for my project. They worked within my budget to get me the right countertop for my bathroom project. Be careful though, as this "decreased price" at point of sale resulted in my paying more in the long run. The Bad - This company has no appreciation for customer's time. I had an appointment for a specialist to look at the project and create a template for the countertop. The appointment was for between 10:00 and 12:00. The specialist arrived at 11:58. While that was inside the window, the additional 45 minutes it took him to complete the template was well outside the timeline. The company told me it would take five to seven days to cut the countertop. It took nearly three weeks. The installation appointment was between 1:00 and 3:00. The installation team arrived at 3:23. The Ugly - During installation, the installation team damaged both walls on either side of the countertop. When I highlighted this to the company, they explained that it was considered "fair wear and tear" as part of the contract. When I highlighted the "Limitation and Liability" portion of their contract, which does not address wall damage in any portion, the manager told me that the company would not pay for damages that occurred during installation. They did offer a $100 "inconvenience compensation" payment. When I provided an estimate of $468.67 to fix the wall, the company refused to discuss the matter any further.

Countertops and More - Collage showcasing a variety of outdoor kitchen layouts and stone options available at Countertops and More.

Countertops and More

(22 reviews)

Three stars for service…read more One star for the quality of installation. One side of the oven is 1-1/4 deeper than the other side, corners have gaps, electrical outlets crooked, caulk all over the counters, bull edge poorly crafted. I guess it would be ok for a rental property, but having to look at it every day - not recommended. Just don't.

Far from a spontaneous purchase. This took me 4 months of shopping. In hindsight I should have…read moretaken 4 months and one day. I spent some time shopping around and C&M came in around average as far as price. I found a stone that I loved!! They offered a deal. Phone etiquette was far below average. Scheduling and respect for customers time was off-the-charts terrible. The buyers contract has some conflicting statements I wanted clarified and was finally taken care of with substantial resistance. It was the closest I came to walking out mid-purchase. Lawyers and legal speak will bite your ass so cover it. I was told to have the kitchen faucet I wanted because it was to be installed AT TIME OF INSTALLATION in the stone for warranty purposes. That was a lie. I probably could have explained this during the installation process BUT I DON'T SPEAK PORTUGUESE. I understand the related plumbing being the consumers responsibility but the faucet installation was supposed to be contingent on warranty. The stone installation has some problems that would be impossible to fix without replacing the entire job. The peninsula is out of square 1/2" in four feet. A folding stainless steel concession shelf is to be installed where the stone exits the kitchen window and replace the old bar shelf - the stone is even with the exterior stucco on one side, the other side extends 1/4" past the wall. Oops. I love the material. The installation and detail for the most part is good. I will live with it and adapt. Believe the Yelp reviews. Shop around. I won't consider Countertops & More ever again.

IMEX Stone - countertopinstall - Updated October 2026

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