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    Image Mechanics

    5.0 (1 review)
    Closed • 12:00 pm - 6:00 PM

    Image Mechanics Photos

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    14 years ago

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    Bluewater Photo

    Bluewater Photo

    3.5(20 reviews)
    2.8 mi
    •$$

    They have a huge amount of stuff. However. Buyer beware if you buy something from them online and…read morehave to return it they will not do a RMA shipping label. I bought a Marelux travel case it was junk. Had to ship it back used USPS it was literally the SAME COST to ship it back as it was to buy it. Spent $8000 and had to pay for the return shipping on a $99 item

    I was new to underwater photo/video and felt completely overwhelmed at all of the available camera…read moreset ups that are available. I found Bluewater Photo and initially they were very helpful and answered all my questions, eventually helping me put together a full kit (housing, lights, ports, etc.) I was helped by Tommy who offered to set up a zoom call with me once I received my equipment to show me how to put it together and how to take care of it. As soon as I paid for the equipment, it was impossible to get ahold of anyone. I reached out several times to try to set up this promised zoom call and never got a response. I ordered in March 2020, so the equipment sat in boxes until April 2021. When I finally had the opportunity to use it, I discovered that I was sold the wrong focus gear for my lens (which was also sold to me by Bluewater so there's no chance that they didn't know which lens I had) and that there was sand in my housing. I purchased what I was told was a very gently used housing that they had used a few times in house to shoot a couple of demos. When I reached out, they did send me the correct focus gear free of charge and they apologized for the sand in the housing but weren't able to offer any logical explanation as to how this would have happened to begin with. By this point I had already decided I would not do business with them again, but the reason why I am now writing this review after so many months is because the buttons on my housing are not working. They were always tenuous at best, but now most of them do not function at all. I have used this set up maybe ~20 times since April of this year and have been meticulous about cleaning and caring for it in between dives. I believe that Bluewater Photo took advantage of a customer who was new to the industry and sold me poorly maintained equipment because they felt they could get away with it. I cannot recommend Bluewater Photo less. They only want your money - customer service and quality sales are not their priority. Underwater camera equipment is such a massive investment. Don't make the same mistakes that I and others have, and be sure to purchase through a different company.

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    Bluewater Photo

    Image Mechanics - photographystores - Updated October 2026

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