Will not recommend! It took them a whole month to ship out a simple front wheel walker and kept on being told different dates to arrive , on top of that nobody communicated with me , I had to be the one that kept on calling to get an update. Calls took me a couple of times to get a hold of someone, this wasn't a one time thing but it was twice! Will never use them again! read more

Bad experience, they made a mess with my insurance bill and now I get to pay the consequences.... These guys billed the wrong department Of my insurance for over a year and then suddenly they send me a bill for $3300 for a cpap . No warning no phone calls just a huge bill. This cpap was supposed to be mine to begin with after 14 months but then I got that huge bill so I called them. me and my insurance called on a 3 way call and it was all explained to the bill department person and he confirmed it was their fault and were going to fix the issue by billing the right department. They came to pick up the device since it was $330 a month and my bill was to the roof. After it was all solved and my balance was $0 I called to claim my cpap that was supposed to be mine after 14 months and I had for almost 2 years. Now they don't wanna give it to me even tough was stated in the paper work I signed that it was going to be mine after 14 months. It's all b.s And Im sick of dealing with them.... I don't recommend this place at all, save yourself the headache and the dealing with incompetent and unprofessional people. read more

I was initially grateful for the prompt attention and delivery of Oxygen for my mom whom I'm caring for at home. I was required a $400.00 deposit with I placed on my card in order to facilitate delivery of equipment that same day which was a Friday. Staff was very helpful and courteous. I returned the concentrator myself to their office on August 3, 2020 and was told I would get a refund of my deposit in the mail. It is now September 26, over a month and several calls to their billing dpeartment later, and still no refund. I am paying interest on my card for this charge and its just taking so long just to get my deposit. Not good customer service. Several calls and only once have I spoken to an actual person. I have left several messages after being connected to extensions only answered by voicemail. read more

WORST COMPANY EVER. I'm so glad that the insurance changed to a "real" company. What they've done is too long to write here and I'm only doing this report in case people decide to choose them as their DMV provider. Do yourself, or your members a favor and go somewhere else. I never have never experienced a vendor as rude, inefficient, mean and neglectful as this. If you have a health problem you don't need another problem. And if you're a senior, RUN!! read more

My elderly aunt has been waiting ages for a walker. She has been told 3+ times by (un)Ideal (not)Home Care that it will be there in a few days. Weeks and weeks on, still no walker. How do these professional idiots get to work every day with their craniums wedged so far up their backsides?? read more

I just received a bill that is 11 months old. Person in billing claimed that it's the insurance company's fault. Now mind you I have paid other bills that were sent by the company after the insurance company paid their share. Where was this bill hiding or does someone need some extra money so the go after old folks??? read more

***do not under any circumstances use this company for your loved ones at all.*** they have no desire to help anyone in their time of need and have the rudest staff imaginable. find another company before you have the headache of dealing with them. extremely unprofessional staff and company. zero stars if possible. read more

YOU ARE AT IDEAL BECAUSE SOMETHING CATASTROPHIC HAS HAPPENED TO YOU OR A FAMILY MEMBER. DO NOT USE THIS COMPANY! YOU WILL REGRET THE UNSYMPATHETIC, COLD, CALLOUS CUSTOMER SERVICE. My father had a STROKE and was completely incapacitated and needed a specialized wheelchair. Ideal Home Care was notified of the possibility of getting a contract before the authorization was sent to us as the family and they took it upon their selves to go behind our backs and allegedly fit our Father, completely incapacitated and unable to speak, with a $5000 wheelchair. Who has heard of a wheelchair costing that much?! THAT IS CALLED A PRICE GOUGE! Well, apparently, the insurance couldn't believe it either so needless to say, the chair was too expensive and not authorized by the insurance, Never authorized to build, never authorized by the insurance and never authorized by the family but Ideal Home Care, without any written consent, billed my family for restocking fee. The worst part, my father died and when this information was relayed to Ideal Home Care, they simply said," just bill the estate" almost like it was not a big deal that our Father had died but the their measly$600 was apparently due. IF YOU WANT TO BE SWALLOWED UP IN PAPERWORK AND SUBJECTED TO BEING OVERCHARGED, This is for you. IF YOU WANT SIMPLY DECENT CUSTOMER SERVICE... GO ANYWHERE ELSE! My condolences read more

Don't do business with this company... When you have insurance they will double dip and start charging you. You then call their billing department, which on one is every answering and if you get the main operator, she refers you back to the number that you've called and you are back where you started. I know why they do this and it's so you become frustrated, and just pay the bill. Meanwhile month after month you can't get ahold of them and just keep getting big bills in the mail and then they threaten you with your account being sent to a lawyers office, this is extortion and they're committing fraud when your insurance company has already been paid. The billing statements cite invoice numbers and these you never see. Since I can never get through to them, I'm going to send them a letter, that I want a billing statement showing that I owe nothing. But if they want to keep pursuring fraud and extorting money out of me. Ill just simply file a criminal complaint with the district attorney's office, so I can finally bring an end to all these automated calls and billing statements. They think that if you can ever get through that you're just going to pay your bill. So I dare you to hire that lawyer and make sure he will cover your felony criminal cases too. read more

My dad received wonderful service over the phone. They answered his questions and told him the website link so he could see the products and order what would best fit his needs for his condition. I'm so grateful for this place because he now is finally getting something that needs that will help him be in less pain. My dad was grateful for the service as well that he spoke with the manager stating how wonderful the service over the phone was and how great this place is in helping him out. read more