Since mid September, 2025, I was in severe back pain with a muscle spasm that would not quite for…read moretwo and a half months, despite multiple treatments. In this time, I made over half a dozen trips to this ER. I have had a lot of contact with doctors, providers, and facilities in my 64 years that started at six months of age, and now having 37 surgeries in my life. I feel this makes me uniquely qualified to access just how good, or bad a provider, doctor or facility is. At Wesley ER at 13th and Tyler, here in Wichita, I experienced nothing but sincere concern, kindness, compassion and a true dedication to the profession of either nurses, PA, or doctors! This was probably the most difficult time in my life! Wesley ER truly saved my life, as I nearly dispaired of living any longer in pain. Thank you to ALL who work there!!!

We had went to Wesley ER because my daughter was having breathing problems and we were out of town…read moreso we were not able to go to her main doctor, while having her treated the lead nurse was very rude, telling my husband not to pick our daughter up saying if something was wrong they would be running with her. She made it seem as if I was over reacting as a first time mother. I visit Wichita very often and if we get treated like this I will not be back !

Long wait , poor management. Rude office Manager. seems like they just care about the money. If…read moreyou can, go anywhere else but here.

I am from out of town and needed their services. I found them timely and able to deal with my…read moreproblem. They were profession through the entire staff.

They took a user friendly Patient Portal and screwed it up. On the old one you could find records,…read moreask questions for your doctor, everything you needed. Now we have one that doesn't do anything.

I have lived in Wichita my entire life. Fortunately I have avoided most medical services most of my…read morelife. My recent efforts on behalf of my gf who is deaf to deal with this institution by phone or otherwise leaves me discussted with the whole outfit. Endless waiting for someone to answer the phone, then to be transferred, dropped, etc. My gf waited over 5 weeks to see a gynocologist after seeing a PA only to be told 5 hours before the scheduled appt that it needed to be rescheduled! She is/was very worried after an abnormal CT scan and ultrasound and had anticipated finally getting to see a Dr. If we could use any physicians outside Via Christi we would do so, it appears, however, that they are quickly becomming a monoply in this city. AVOID VIA CHRISTI IF YOU CAN.

During my mother's hospitalization in ICU in 2023, I noticed a reliance on travel nurses to staff…read morethe unit. This was most evident after her transfer to Med. Surg., where unit-specific questions were sometimes met with responses such as, "I don't know - I'm a travel nurse." A similar pattern was observed at the same time on another unit while visiting a family friend. Two years later, during my brother-in-law's admission in 2025 on the epilepsy unit, the same staffing pattern was evident. Across these separate admissions, care was competent and professional, yet consistently felt impersonal and temporary, suggesting a systemic dependence on short-term staffing rather than a deeply anchored care culture. Travel nursing is understandably an attractive option, and those nurses' contributions are appreciated. However, the persistence of this model across years and units raises a fundamental question for hospital leadership: what concrete steps are being taken to build and retain a stable, permanent nursing workforce? As an RN, I have worked in ICUs where nurse retention is the standard, not the exception, which makes this pattern difficult to overlook. It was also concerning to observe that the charge nurse appeared to be the most tenured member of the unit. This dynamic places disproportionate responsibility on a single individual and has implications not only for patient experience and continuity of care, but also for the sustainability of the unit and the well-being of both the charge nurse and bedside staff.

My husband was air lifted to this hospital and was in ICU for 10 days. They did keep him alive and…read morecare in ICU was great. Then the dr and the case worker immediately stated to me after he had been there only a few days that he needed to go to a skilled nursing facility. I could never figure out why they wanted this. He had only been in a bed a few days but they said he needed to go to a skilled home to help get his strength back. First of all this is a working man that is in no way needing strength help. This came across to me to be a bit of a sham. Something shady going on here. We said absolutely not! Then he was admitted to the floor and not only was he not allowed to get out of bed, nobody worked with him to help get strength back from being in bed at this point 12 days. Nobody walked with him down the hall. All they did was leave him in bed. We did not receive any information about how he was doing or what the future plans were with his illness. It got so bad we demanded an immediate discharge and went to another hospital. Something pretty fishy with this place. The 2nd hospital provided much better care, helped him do things, and was great. This place needs investigated. Watch your insurance folks. This place is in cahoots with skilled nursing facilities. Rather than help you while you are there, they want to send you to another facility after they leave you in bed for a week. There must be a kickback somewhere. Never again. Also no bath after 15 days.

Every time I have been to the clinic, I have been very satisfied. They have been friendly and take…read moretime to understand your issues. Grateful for the ease of getting in and the care they show.

Thought I felt very comfortable coming here, but I went in for a specific test and they didn't even…read moreorder it. They sent something completely different and if I want the correct test I have to pay the copay again and go back due to their mistake.

I visited the Derby ER on February 20, 2025, with persistent and worsening stomach pain. It wasn't…read moreunbearable but definitely uncomfortable. From the moment I arrived, every single person, receptionist, nurse, doctor, radiology tech, and transport, treated me with incredible kindness and respect. They made me feel comfortable, took my concerns seriously, and never once dismissed my pain. Special thanks to Gladys, Lacy, Dr. Paxon, and Haley, my care team that day. You were compassionate, thorough, and incredibly professional. You ran every test necessary and ultimately diagnosed me with acute appendicitis, quickly arranging for me to be transferred to Wesley for surgery. If I missed someone that was involved that day, I appreciate you as well! What I didn't realize at the time was just how life-saving that visit would be. During my appendectomy, a tiny cancerous tumor was found in my appendix, so small it never would've shown up on imaging. Because I'm over 40 (and appendicitis is less common at my age), that finding led my doctors to do further screenings. They found and removed a precancerous polyp, and I later had another preventative surgery for something else -- but never would've been addressed if it wasn't for my care on February 20, 2025. The proactive, attentive care I received at Derby ER set everything in motion. You very likely saved my life. I will forever be grateful for you. If there were others on my care team whose names I didn't catch, please know this gratitude extends to you as well.

Our experience at Wesley ER was excellent. The e entire staff was friendly and worked at making us…read morecomfortable. The PA was knowledgeable and extremely thorough. He listened well and spent time explaining everything. The wait time was very reasonable for the tests that were given. Would recommend this ER.

I had spine surgery on February 4, 2026. They kept on top of my pain meds the rest of that day and…read morethrough the first night. PT and OT came later that morning. After they left I was in excruciating pain. I called the nurse crying to ask if I could have more pain meds. She said I could have 5 hours before. When I asked why hadn't gotten it, she said I had to asked for it. This was my 6th spine surgery and have never had to ask for pain meds. It was brought to me and asked if I wanted it. She suggested I set a timer on my phone because she had so many patients to look after, she couldn't keep track of all of their meds. I talked to the night nurse about getting pain meds and said I wanted to be woke up for pain meds. He did not and ended up going 9 hours without pain meds. After that I set a timer day and for meds but never did get a handle on my pain after that. I always had to have help to use the restroom. I always took a very long time for someone to come. One night I rang 3 times and waited almost an hour for help. One night the aide helped me to the toilet, sat me down and was told to pull the string when I was done and he left. I pulled the string and it took him quite awhile to come back and help me back to bed. It just seemed like I was a nuisance to the nurses when they had to care for me. If given a choice, I will never return there and would advise anyone to choose somewhere else to be treated!

The nurses and doctors are great.The care is better than anything that I have experienced and I…read morethink they deserve a good pay raise

I had a procedure done this morning at KMC. I would highly recommend this hospital, I was treated…read morevery good. Every person went out of their way to be sure we were taken care of properly. Special recognition for Pre-opp/ Recovery!! Melanie was so caring and professional, as well as all the other nurses, they all made sure my stay was 100% positive. I will request this hospital again, if I need to be hospitalized again.

My husband and myself were in a car wreck and we went to get checked out at Kansas Medical Center…read more It is the largest full service hospital near us. Dr. Sellberg ran no tests, told us we were textbook car wreck victims. We would heal in time. Asked about our car and said good thing we were in a Toyota. Two days later after not feeling any better, we went to the Wesley ER in Andover and had CT scans, x-rays, an ultrasound on my swollen leg to check for blood clots. Turns out, I have 6 fractured ribs, 2 compressed vertebrae and need a breathing device to avoid pneumonia. Sure glad we decided to get a second opinion. Shame on Dr. Sellberg and Kansas Medical Center.

What a great place! My son was sick and I was so nervous and scared. I didn't know what was going…read moreon with him. They gave him a rapid Covid test. It wasn't Covid. It was some kind of virus, it turns out, but not Covid. They gave him fluids via IV as he was dehydrated. The staff was super friendly and knowledgeable and very caring. The doctor gave us a timeline for how much longer we could expect this virus to go on, and he was right on the money. All we could do was wait it out. I recommend this place.

The e.r was ok except the doors are locked.my problem was therapy and dr's I made appointments but…read morewhen I get there and the appointment times were changed I don't know why some one would do that.what kind of place is this.no one notified me at all on this who runs this place I want to know what happened someone should be fired

My review deal with the food in the café, not medical care…read more The food itself is sub quality. The temperature of the food is always off. Items that should be hot are just warm, and sometimes cold. They do not seem to use their steam tables to keep things warm. Then they over charge you. DO NOT buy from the salad bar. The charge you by the ounce and it is expensive. A typical salad you would pay $6 or $7 for elsewhere will cost over $10. The Café is a profit center for the hospital. Thus, their main concern is how much profit they get, not quality of their product.

My mother went there for care she is 72 on a fixed income meaning she only receives SS to live on…read moreand that's it no other income. And this place is sueing her. Like wtf. This is the worse hospital when it comes to managing payment accounts. This is a last resort place.