The check in process was simple. I treated myself to the suite and had an amazing view of the canal…read morewith a balcony. The bed was a bit hard, but I slept great. They gave me a ticket to comp my parking in the garage. I had a great experience here. In the middle of anything you'd want.

Super great location. Good clean room. Exactly as promoted but the convenience of the location is…read moreextraordinary. Very helpful staff prepared with maps, and other information. We parked in the City Hall parking space across the street and rolled our bags over. It was a short couple of blocks and there were elevators in the garage and the hotel. It was an easy roll and not challenging. It is a good idea to map out the location so you can find the place ahead of time as though the shop owners and locals are very helpful it is hard to understand their French and most people we encountered did not speak English - though they do at the hotel.

The sign at the street claims that they are four star. Maybe a decade or two ago but it is not now…read more Rough around the edges. Slippery bathtub/shower - be careful of trying to take a shower standing up. Toilet seat cover would not stay up. Toilet itself had rings of gray cracks inside. Hot water was iffy. What it did run it took a long time to get to the sink or the tub. No amenities whatsoever - not even face towels. I added a night and they did not give me the advertised rate that I got for the first three nights - they charge me full rack rate! Parking pass did not work and they only give parking credit for Knight which is for euros but it did not do the credit at the parking garage. I would avoid this place because it needs some serious work in order to become more than two star.

Excellent location right next to a large park and the waterfront and one block from the pedestrian…read moreonly area with restaurants and shops. Staff was great, room was nicely appointed and very clean. Hotel was extremely helpful in picking out great restaurants nearby as well as suggesting bike rentals and boat rentals.

Hotel Review: L'Imperial Palace, Annecy By one who knows of…read morewhat he speaks Rising like a grand dame at the water's edge, the Hôtel Impérial Palace presides over Lake Annecy with a majesty born of another era. Behind it, the French Alps stand in silent, snow-capped reverence. The canopy of blue sky and glacial peaks frames a scene so cinematic it seems conjured by the dreams of poets and painters. Within, the facility is the pinnacle of 21st-century refinement--sleek, serene, and state-of-the-art. The rooms whisper luxury, the views beg you to linger, and the Alpine air itself feels restorative. And yet, as every seasoned traveler knows: a palace is only as noble as its stewards. And here, alas, lies the breach. I say this not as a dilettante of destinations, but as one who once stood behind the desk, donned the black tie, polished the silver, and glided through dining rooms on aching feet, determined to make guests feel not merely served--but seen. Today, such grace is in retreat. The front desk, that sacred threshold of welcome, now offers little more than perfunctory glances and programmed politeness. A smile is rare. A moment of genuine warmth, rarer still. Servers gather like birds on a wire, chirping to each other while guests--many just off planes, trains, or weary roads--await that first gesture of care. Drinks arrive, but not the cocktail napkin. Ask, and you're given a cloth dinner napkin at the bar--then later, a paper one with dinner. It's not the inconsistency that grates; it's the absence of intention. The dining service, though kind in spirit, lacks the choreography of true hospitality. Plates are stacked and swept like a late-night diner in Amarillo, not a lakeside palace in the Haute-Savoie. The staff is present, but not poised; attentive, but not artful. One feels processed, not pampered. What is missing is not competence--it is conviction. Gone is the sense that service is theater, that the guest is sovereign, that dinner by the lake is a memory in the making. The invisible ballet of old--where a server appeared just when needed and vanished just before noticed--has given way to hurried footsteps and absent eyes. And that, perhaps, is the quiet tragedy of our time. Still, the place is beautiful. Still, the setting is sublime. But until the staff embraces their role not as employees but as dreammakers, L'Imperial will remain a palace without a court. A jewel with its light dimmed.

Beautiful hotel on lake Annecy. A short and very pleasant walk to Annecy. Incredible spa…read more Despite its some major issues, I would stay here again. The spa is absolutely worth visiting. My wife and I visited a lot of spas on our honeymoon, but this was by far the best. Excellent massage and incredibly well maintained gamma and pool area. They limit the amount of people in the spa area by reservation to keep the experience pleasant and clean, so make sure you make a reservation. Staff at the spa are outstanding and highly professional. The grounds and location are beautiful. A truly magnificent building with stunning views of lake Annecy. Unfortunately, the interior is not very pleasant. A lot of the windows looking out from the dining area unnecessarily have obscured views. And there are some horrible interior design choices. The anemic, all white, lobby with a casino on its side transports you from the beautiful exterior to a soulless, congested environment. The zebra patterned hallways whose lights are kept off (they turn on from sensors that activate when you are already well into the darkness) is unpleasant. This place needs a renovation. There are also significant staffing and management issues. At breakfast we ate from the buffet, which was very good, but we wanted to order something in addition to the buffet, so we repeatedly asked for a server to take our order, and despite being told one would come, one never came. After over half an hour of waiting, we left. I asked the concierge, who it turns out is also the valet, if we needed a reservation to ride the pedal boats from vendors around the lake later that afternoon, and he was adamant that I would not and that they do not accept reservations, but as it turned out the vendors all booked out by the time we got there (and we would have gotten a reservation had we made one that morning), so we did not get to experience this seemingly-awesome experience during our trip. And when we checked out at about 8/9am we were told that the valet was not working that morning, so despite leaving our car with the valet, the front desk gave us our keys and told us to get our cars ourselves. For a hotel that carries, prices, and markets itself as a luxurious stay, these defects are all unacceptable. Finally, beware the fraudulent and criminal activity of someone within the hotel staff. We booked via Expedia. After making our reservation the hotel contacted us through their official Expedia account providing a URL to a sketchy website that they wanted me to input my information into to pay for my hotel stay. But we had already prepaid. I notified Expedia and they told me that this was a scam and to disregard it. But the "scam" came from the hotel's official Expedia page. When I messaged the hotel to let them know that whoever is operating the hotel is conducting what Expedia's fraud team called a "scam" they disregarded my message. That's a problem! All in all, I would stay here again, but only because of its incredible location and staff.

If you are on a budget this place is good. In the summer Annecy is a trendy vacation spot for…read moreFrench people and people from Europe in general. So the hotel prices are high. This hotel in the winter would be under 100 euros but in the summer close to 200. Staff is nice they speak English. The bar has some good wine. Breakfast is basic, love the fresh bread every day.

very nice budget hotel at the end of the old town. right on the river walk. clean, quiet, nice…read morestaff. rooms on the small side, but free wifi and a reasonably prices breakfast are pluses. validated overnight parking. surrounded by restraunts and bars, you are not here for the food, but a pause to refresh. they do a good job here.

This hotel is clean, spacious, and reasonably priced. It's about a block from the train station and…read morejust a few minutes' walk to the historic town center. The WiFi works well and the service was good--we were allowed to check in early when a room was available. I would definitely stay here again.

Great hotel for American visitors. Near the train station. Close to the old city. Walkable to the…read moreLake. Comfortable beds. A/C is great (after 3 days of sweltering in Germany, this moved me on an emotional as well as spiritual level. Factoid: the bidet was unusually powerful. Just saying.

Walked up to this place despite Google saying it's open and it was boarded up and closed. Not sure…read morewhat happened.

From the owner: Un panorama exceptionnel Le Belvédère existe depuis bien longtemps, mais repris en 2001 par…read moreDelphine et Vincent Lugrin (autrefois propriétaire de l'Ourson à La Cluzaz), il connaît une nouvelle vie. Cet hôtel-restaurant dont le charme de la terrasse panoramique offrant une vue exceptionnelle sur le lac et la cité n'est plus à vanter, a vu son décor revisité par les soins de la maîtresse de maison. En cuisine c'est Vincent, ancien de chez Marc Veyrat et bénéficiant d'une étoile au guide Michelin, qui officie, proposant une cuisine créative de saison et marquée de contrastes, où les poissons font bonne figure : Dos de turbot poché au lait de coco sauce exotique des îles Bourbon, Rougets Barbet saisis à l'huile d'olive, fines tranches de lard fumé jus de basilic, mais aussi Foie gras de canard du Sud-Ouest parfumé de vanille, et pour clôre le classique Havane en chocolat noir fourré d'une mousse café, accompagné d'un sorbet au cigare Montecristo n°4 !

From the owner: Hôtel trois étoiles, tout prés du Lac d'Annecy Charmante et ancienne demeure entièrement rénové…read moreavec un goût exquis. Vous y serez accueillis chaleureusement et avec des services haut gamme. Des chambres soignées, avec vue sur le lac ou sur le jardin. Vous serez logées loin du bruit mais proche du centre ville. Un havre de paix pour des séjours tranquilles.

Two star hotel located close to Gare d'Annecy. Very friendly and accommodating staff. Also a bike…read morefriendly hotel with room to store in their basement. Lovely breakfast too. Fourth floor rooms have a sort of air conditioning. Lower level rooms have fans. Rooms are small but perfect for single travelers and groups of bikers ( as we were).

Stayed here as part of a conference trip; hotel has no elevator so be prepared to carry your bags…read moreup or ask the staff for help (they will help you!). Rooms are small and there is no air conditioning but there is a fan in the room to help you cool down. Annecy isn't terribly hot but some nights were warm so the fan helps. Stayed in a standard double room (much smaller than expected) -- the only warning I have is that the shower is small: I kept smashing my elbows while using it. Breakfast is buffet-style, just your usual selections of hams and cheeses, fruits, yogurt, cereal, baguette/bread/etc. They also give you a croissant (very, very good) when you come down and tell them your room number. Since the hotel is very small (only 35 rooms or so), there is no dry cleaning service nor dinner service, so you will need to go out to grab a bite. The hotel is walking distance into the old town, so the location is great and it is right across from the main train station in Annecy. Staff are friendly and have a very good memory (I was surprised they always remembered my room number). Overall, a good stay.