This hotel is gorgeous & huge. I love that it sits across from the water so you'll always have a…read morebeautiful view. The rooms and bathrooms are spacious. The in room snacks & drinks are delicious. Everyone is friendly & they provide excellent & attentive service.

Our stay at this sumptuous hotel was truly a pleasure! We were there 4/2-4/5 (Early spring) of…read more2023! First our room ...it was a lovely suite, with awesome balcony, floor to ceiling window views overlooking the LAKE and alpine mountains beyond. Simply breathtaking. I could easily have lived there ( no seriously) for a month ( if finances allowed) ! Very reminiscent of The Gilded Age, this hotel property has been updated but maintains its old world charm & elegance. If I didn't have a desire to see all the beauty surrounding me in Montreux, I may have Just lounge Md around in our room & enjoy the hotels many offerings! My husband's favorite part was the brunch/ Breakfast..served in a Conservatory (glass enclosed) space with views overlooking the lake & mountain vistas! Lots of fresh offerings enough to satisfy even the pickiest eater. The LOCATION, also a big part of our ease of stay. Very short walk from the rail ( train) which runs like a reliable SWISS clockwork! Clean, and timely rail cars make using the trains in Switzerland a real asset to a traveler eager to see many sights! Overall I loved this hotel, and Montreux. Switzerland has my heart! Hope to return in the near future. Possibly to their famous JAZZ FESTIVAL!

I have never imagined having to have to write a negative review about such a beautiful hotel as the…read moreGrand Suisse - Montreux, but I must. The breakfast meal and food and hotel service was wonderful. The food was always delicious and clean. My company comes here often, usually in teams, sometimes just one person at a time. Our clients use this hotel, too. Although the room was tiny and its description was misleading, everything was clean. Yet, it is in the room that I have had the worst experience of my entire business career. I have traveled all over the world for over 30 years and have had horrific experiences, but none of the rooms harmed me, until now. It is a very simple thing, but it is treacherous, and there is no excuse for it. And the staff admitted it. The bathroom has a small step that one must navigate from the bedroom. At daytime, this step up to the bathroom from the bedroom is easily seen, and as long as there is enough light, one steps up easily. Yet at night, when I was sleepy, in the total dark, I tripped on the step and fell onto the stone floor directly impacting my left knee and wrist, injuring myself. My knee swelled up instantly and I was in pain instantly, and severely. I called my friend in the US who told me to go to the kitchen to get ice and take ibuprofen. I did so. I had one day of work left and did not want to let my team down. I had one last night left to stay in Geneva before flying back home. So instead I went down to the kitchen in search of ice. The kitchen staff was incredibly considerate and prepared a large sealed ice pack which kept me from going to the hospital. As I write this, three days later, my knee is less swollen and bruised, but it still swollen and hurts a little. There is no excuse to put a step leading to the bathroom so someone can trip and hurt themselves in the dark. My business team and client use this hotel and need to stay near Montreaux, and we also stay in Geneva and Zurich. I will strongly advise our company to avoid this hotel after 1) being injured because of a dangerous and useless step, and 2) not receiving any sort of coupon, adjustment or written apology after being injured because of a careless design flaw. My knee and wrist still hurt. I cannot express my deep disappointment at this acknowledged safety hazard. If I was in the United States, I would take further action, but I loved everything else about this hotel, and wish only positive things and a thank you to the cafe staff that helped me when no one else in the hotel would help me. When I told the front desk when I checked out, all they said was they knew this step was there, and was in other rooms, as well. This acknowledged trip hazard borders on egregious ignorance and a strict review to be certain of compliance and accident prevention, IMHO.

Awwwww yes..... from the moment we arrived until the last…read morebreakfast out. We had a " majestic" time The location is perfect for walking the 8 mile around gorgeous Lake Geneva. The beds are the most comfortable and the amenities are all L'Occttane. You do have to call down to have them adjust the temp . To your liking. We set at 20c and it was perfect. The restaurant has a beautiful view of the lake. There is a tiny gym. The staff primarily speak French and English. If you are up for a nice long walk you can make it to The Chateau Chillon in 45 min. Along the Lake. We highly recommend a stay here. There is also a tiny market just across the street for fresh fruit and things. The train station is a 5 min comfortable walk.

I absolutely loved this charming hotel located on top of a hill in old town Montreaux. Alix checked…read moreme in and thoroughly explained everything. He offered me a welcome drink which Erika served me later after I settled in. The bed was very comfortable. Room was perfect for what I needed. This hotel is decorated very arty and nice with lots of pictures of musicians and Montreaux jazz festival. Thank you Erika for opening my bottle of wine for me that I brought both nights that I stayed. Excellent value, great location and friendly helpful staff.

A unique themed hotel, paying homage to the Montreux Jazz Festival, featuring huge portraits of…read moremusic stars. The interior design enhances the artistic, musical flair of the hotel. Close to the train station and 8 minutes to the lake.

This hotel is absolutely breathtaking in an old world sort of way. As you walk thru the majestic…read moreentrance, the floor creaks under your feet, it feels like an old Victorian mansion and you get swept up in the romance of it all. And then you step into the dining room and look out at the lake and mountains. Wine list was quite pricey but we found a nice full body 2011 Clos Des Abbayes. Food was 4-star, everything else was 5-star. Fantastic. Romantic. If we weren't staying at the Fairmont during the jazz festival, we would stay at Hotel Victoria.

Still a highlight! I was not disappointed. Especially positive is the quality of being friendly…read more Very courteous and highly professional, as it should be. Great view! Great atmosphere! I am always happy to go back!

First impressions count... Checking in was smooth. The…read morecounter clerk was pleasant and helpful. Our rooms were ready and off we went. Once we got off the elevator, it was a different experience. I felt like we were in the 90's. The carpeting in the hallway was faded and dated. Once we got to the room, more carpeting, faded and dated. Thankful I remembered my slippers. I will say, the sheets were crisp and clean. Our adult children were staying in a different room. The next morning our son showed us a video he had taken of 2 sizable insects in his room. Needless to say, their room was changed and apologies were given left and right from the front desk. This hotel needs a full makeover. For the price they charge, you'd expect a modern room with modern clean furniture--free from insects!! We were there 2 nights. The 2 stars were given to the front desk clerk named Vincent. He recommended a great Italian restaurant in the area and we enjoyed it thoroughly. We will not return to this hotel. That's unfortunate because it is in a great location.

Great hotel and spa, located right on the lake side. Despite being an older hotel, I liked the…read morearchitecture and overall decor, which didnt felt dated to me, everything was well kept. They upgraded my family to a junior suite with a huge balcony overlooking the lake, that was pretty cool. Suite also had a large bed and big sofa bed, nespresso machine, minifridge. Bathroom was pretty big as well, with a nice bathtube for the kids. Kids loved the large pool and jacuzzi. The spa area had a wet sauna and gym too. Also if you are traveling with kids, they have a bunch of board games at the lobby, and there was a playground in a park right next to the hotel. Easy access to the promenade where you could take a walk around the lake. Bus stop right in front of it, plenty of buses to take you around the city. Also withing walking distance, a migros. Overall, cant complain, really liked this hotel and would stay here again.

The property is 0.4 mile from the train station--an easy walk with rolling luggage. It's centrally…read morelocated within walking distance of numerous shops and restaurants. Our view from our room was spectacular! There was a bistro table and two chairs in the small balcony which we fully took advantage of during our short stay. The carpets were in need of a deep cleaning if not replacing. The staff were friendly, accommodating, and helpful.

The hotel is older and needs renovation. The main issue I have is, the hotel listed air conditioned…read morerooms. I booked thru a third party site and they gave me a street side room with a mobile air conditioning until. It spewed more heat than the room was in the first place. They also had the hose improperly and dangerously semi shut between two windows. After discussing this with the front desk at 1 am, I was moved lake side to a beautiful room with a built in AC. The hotel should be honest and say if your room is air conditioned. If your traveling from Overseas call can confirm first. I was lucky they had an extra room. The restaurant is excellent and staff amazing. This negative review fails on management or ownership. Not sure of Swiss building code...this would not muster and the rugged hose would be a big fine in the US.

We loved our stay at hotel de gruyères! Phenomenal location, comfortable and cozy rooms, very…read morefriendly staff, and great restaurant! Not only was our room cozy, but the view was incredible! Looking out to rolling hills, cows, deer, biplanes, and the storybook-like views you can only find in Switzerland is incredible. And the bed was comfortable. You cannot beat the location. Nestled at the entrance to the medieval city, staying here allows you to both easily walk anywhere in the city and park your car in their lot right by your rooms. No lugging your briefcase over cobblestones to get to your hotel in the medieval city, and no driving to get to the medieval city. And you aren't sacrificing any beautiful architecture staying here - it's a great building. The restaurant is so good! We had a lot of fun with the raclette, and the ice cream and meringue dessert was huge but super fun. If I ever came back to Gruyeres, I would definitely stay here again. We had a great time!

We had three lovely experiences at this restaurant during our four night stay in Gruyeres. We left…read moreevery meal noting the great customer service and how lovely the atmosphere was. Note that all menus in Gruyeres are extremely identical so good customer service is a great way to set them apart. During our three visits we tried a variety of wines, Cafe Vienna, the beef broth soup, fondue, raclette, meringue and double cream, liqueur soaked cherries with ice cream and double cream and the salad. One dish that set this eatery apart was their version of the Brazilian pan de queso with gruyere stuffed in the center (perfection!). You'll notice that this restaurant takes over two buildings across the street from one another with patio seating as well as indoor (two levels). We really appreciated that they allowed us to share the one serving size of both the fondue and raclette (ordering two portions is not only too much food but pricey as well).

Stayed for one night in September since the Golden Pass train route ended in Montreux, and the…read moreChocolate train we were taking the next day was starting in Montreux. The Pros: 1. Rooms are clean and look pretty modern 2. Right outside the lake. We opted for a lake view over the garden view, and it was only $10 more. It was definitely $10 well spent because there are these door/huge windows that open up and you can look out 3. Shower is pretty big, considering the size of the bathroom 4. 10-minute walk to the train station 5. 2-minute walk to the Freddie Mercury statue 6. Chillon Castle is a 10-minute bus ride away, and you get a free bus pass when you stay at hotels in Montreux 7. Plenty of restaurants nearby The Cons: 1. Bathroom overall is small 2. Air conditioning is loud 3. I accidentally went to the wrong room, and my key card worked. Who knows how many people had access to our room Tip - not sure what happens if you need to check in past 10 pm because after that point, you need a code to get through the front gate, and no one is manning the reception desk.

This hotel is ideal for anyone who's traveling through as it is really close to the train station…read moreand generally right in the middle of everything. Located right across the lake, the view is very nice (if you get the right room). There's nothing 'wrong' with this hotel, it's very modern and clean, but what it lacked for me was charm and personality. Some of the rooms are also quite dark and small. What really bothered me were the bathroom sinks... they have some sort of a system that only allows a tiny amount of water to come through, and every time you turned it on, it took a minute or even longer for the water to get warm. All in all a good hotel for a short stay, but it wouldn't be a place I would spend a week at. I prefer the Hotel Helvétie a little further down the street.

Hotel Eurotel Riviera is an older looking hotel and the furnishings and decor were worn out. Our…read moreroom was larger than typical, but the furnishings were worn. There were stains and tears on the chairs and sofa and scuffs and damage to the walls and trim. The bathroom tile and fixtures were also very dated. Our outside patio and window were covered in cobwebs and spiders. This hotel desperately needs to be remodeled and updated. Our room had air conditioning, which was a surprise, but as it would so happen, the air conditioning didn't work. We ran it all night and our room never cooled down. It was too warm outside to open the patio door and let some fresh air in, so unfortunately we didn't sleep very well in the stuffy room. The one plus, our room had a terrific view of Lake Geneva and the surrounding town and was within walking distance of many shops and restaurants. It was very pleasant to walk along the lake and we enjoyed seeing the sunset. Would not stay at the Hotel Eurotel Riviera again and would not recommend.

We were only here for one night. Looking at the hotel from the outside was misleading, the interior…read moreis very out-dated. Our room was unnecessarily chopped into 4 small rooms - a foyer, walk-in closet, bedroom, and bathroom. Big waste of space. The weather was mild so we opened the windows which helped the room feel not so stuffy. It is within walking distance of lots of restaurants and shops and the view of the lake is amazing.