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    Hästens Store Oslo

    4.0 (1 review)
    Closed Closed

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    Bolia Sentrum

    Bolia Sentrum

    2.1(7 reviews)
    0.5 kmSentrum
    $$$

    Cirque de Bolia....A circus of disaster!!!…read more Wow...where to begin!! After going into their showroom in Oslo my fiancee and I were recommended a Scandinavian model sofa from their warehouse that we were assured was as new and only had been damaged on the underside of the sofa. As there was a 50% sale on at the time we were not sure about it (we should just get a new one) but decided due to the reassurance of the staff that if the damage was as suggested it would be fine. So here is when the circus begins... We drive 45 min each way to collect the unit which was fully sealed and unable to be inspected unless we destroyed the protective wrapping but shown where the damage was which turned out to be as we were told so we left happy. However when we got home and sat on the unit it felt very soft...so we unpacked the sofa bed to discover there is no mattress. We call Bolia who assure us that the mattress is supposed to be there and reply by saying that they can not locate it anywhere!! Unhappy they offer us a new one...which they say will ONLY TAKE 4 WEEKS TO DELIVER!! I explain that the whole reason we bought it was for my family to sleep on and now after all the difficulty of removing the old one, renting a van, collecting, and getting the new one into the apartment I have a sofa we CAN NOT EVEN SIT ON! she suggests we return the unit for a refund and i laugh that her suggestion is for me to spend more MONEY to take another day off work and rent a van again taking the unit back again. After some discussion and some strong words of utter outstanding shock that a company like Bolia does not have spares of this kind to foresee possible supply chain problems we are offered a voucher as compensation and we wait ONLY TO BE CALLED A MONTH LATER TO BE TOLD THEY HAVE STUFFED UP AGAIN AND IT IS ANOTHER MONTH AWAY....FOR A MATTRESS!!! I am utterly disappointed with almost every aspect of Bolia's service and if the sofa was not such a pain in the arse to return I would have because their attitude towards customer service is poor at best despite their facade of apologies and vouchers that end up equating to more money in their pocket!!! What can i get with the voucher they gave me...an Iphone case and a glass!!!! Ridiculous. After the second stuff up i was initially told i would get money back but then was sent an email with another voucher for 300NOK!!!! To buy what??? I don't want to spend more I just want my mattress that i have already paid for!!! I have left feeling cheated and robbed as we should have just bought it new and it probably would have arrived quicker and only cost a fraction more. All i can say is after this is, anyone considering Bolia (if we ever do get our mattress), think again. Otherwise you better hope and pray that they can get it right...But judging from the comedy of errors we have encountered, i doubt it. Do yourself a favor and go somewhere else!

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    Hästens Store Oslo - mattresses - Updated May 2026

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