Incontournable en tant que future mariee - les robes sont magnifiques et les vendeuses en font une…read moreexperience inoubliable. Mon rendez-vous etait avec Emelie, qui etait adorable et qui a vraiment su s'occuper de moi et de mes amis! Chaque rendez-vous dure une heure et demie, Emelie a vraiment su nous mettre a l'aise et on ne s'est pas senti presses.

When you need an another bike a return one the app don't work anymore. Probably because the credit…read morecard company needs a couple of days to process the money. so if you rent a bike, keep it all the way

We are a family of 5 and rented these bikes for few hours on May 5. It cost us 82 euros for 130…read moremins. We have never used Velov bikes and the system before and we never will again. What a nightmare. I have spent hours dealing with this. They charged my credit card 3 times after for different amounts and we all rode together!! They charged us the day we used them May 5, but also May 12 and then again May 23 for an extra 35 euros. why the extra 35 Euros ?? I emailed them and they took weeks to provide details and then told us too bad so sad that you did not park one of the bikes correctly so it continued to charge us up to the max of 35 Euros per day for one bike that we did not use. I finally had to lodge a complaint with my credit card company for the May 23 charge and cancel my credit card to prevent them from taking another charge. For tourists who have never used these systems it is actually complicated the first time with all the rules and technical aspects of parking the bikes. There are going to be mistakes especially when there are 5 new users. The problem is that Velov has access to your credit card. This is the problem with using apps and associated credit cards for time rental activities . There is no human telling or checking that it wasn't done properly. Now they hide behind email and rules and technical features and basically say too bad so sad you made a mistake because you did not park the bike properly !!! but we got your money already so too bad so sad again !! This is no way to run a business for a city. I run an insurance business and we have a human touch explaining everything and when people make mistakes we don't penalize them. We give them the benefit of the doubt and make it right. Be very careful and do not expect leniency and or understanding for mistakes! Better yet do not give them your credit card if possible.