I've been here a few times. It's very convenient and the staff all seem eager to work…read more This visit I walked in and was immediately greeted. Then another voice shouted can I help you with something ma'am. So I just assumed she was referring to me...of course you can!! I told her my purpose for coming in and right away she was able to pull up the lights I needed for my vehicle. And she went right to the aisle and picked them up. She preceded back to the counter to check me out. She also picked up some grease needed as a protector for the life of the new lights. So yeah I made my purchase, but then I thought Ummmmm can you install them too? She advised on some cars they cannot but someone will check shortly. So ummmm 2 mins or so went by and the employee, Carter came out to install the lights. Once he figured out the proper lights that needed to be changed I was all set in 5 mins. Quick installation and working lights!! I'd say this visit was the best ever. I'd recommend this location 100% Have fun | Enjoy

Didn't t catch the lovely man's name that helped me out, but I will say that he helped me out quick…read moreand easy! Came around 4pm to test my car battery and he made sure everything was running well. Answered all my questions while having fun small talk throughout the whole 1 hour process. He even cleaned my battery terminals, since they were in bad conditions and also put protectant on them. Will come back to this location due to customer service!!!

Love this location. It is usually chock full of DIYers; dealership reps picking up stuff so they…read morecan overcharge customers for the OEM parts (hee hee); and folks like me looking for window washer fluid. This location has cashier's that are into car renovations, racing and model cars so they can usually give me ideas about what products I shoukd be using on my hooptie. Love their patience with my questions and the fact that they care about their customers. This parking lot is well-lit and is safe after dark. It is large enough to accommodate folks trying to fix things on the spot, you are not supposed to repair your car in their lot but.....I have even seen people who have the nerve to ask questions about an ongoing repair. They usually receive the information they need from the cashiers. I am sure that it why this location stays full of customers. I feel comfortable talking to any of their representatives about my plans to find wah to make my charging port stay on after the car is turned off. They are thinking of options for me - Cool!!!! Fun times learning to jerry rig my hooptie from the best.

I made an appointment for a brake job and arrived before 12:30 PM and was told that my car won't be…read moredone today and I might have to pick up my car the next day. The reason for the delay is that only 2 mechanics are available. Not the kind of customer service you want to hear. The next day! Leaving your car overnight for a brake jobs. Just pad replacement was needed. If at most, resurface the rotors if needed but this being its first brake job, I think brakes pads is all it needed. As I was leaving the desk person just got mad and tore up the invoice he created and ripped it apart in front of me as I told him I no longer needed there services. No thanks.

After 10 years as a loyal customer, I will no longer be doing business with Pep Boys. I called to…read moreinquire about a service inspection and was immediately met with rudeness and dismissiveness from an employee named Todd. I was cut off mid-sentence and told he had 'other people to take care of'--despite the fact that when I visited the location just minutes later, the lobby was completely empty. This interaction was not only disrespectful but completely unnecessary. It's disappointing to see a company I once trusted treat customers this way.

We are moving soon and i needed a place to take my 24' Car Hauler to get some maintenance and…read morerepairs. I looked and looked for a place, i called at LEAST a dozen places who were booked out for weeks, then I fortuitously found Leonard Buildings & Trucks. I wish i had known about this place sooner, between my personal trucks and trailers i would have been here A LOT! When i called, Grayson immediately answered the phone and was very knowledgeable and able to answer all my questions. He said to bring it by and, since it was a little larger than they typically worked on, he could assess it and let me know if they could help. I dropped it off on Thursday and picked it up on Monday! The service was friendly, helpful, and professional. The location was easy to find. Their inventory is impressive. The price was more than fair. I'll be back for any of my truck, trailer, misc. towing needs!

I had purchased a set of running boards for my truck that had to be ordered (July 31, 2024) after…read morewaiting for over 5 weeks I called (Sept for an update on order, I was told would be in 16 Sept we schedule appointment for 17 Sept for install, dropped vehicle off for install to received phone call parts not in understandable deliveries are not always reliable. Was update by manager that delivery was schedule for later that day, could I leave truck overnight and would be installed next day. I agreed to recommendation. Parts was to be installed on 18 Sept, received a call that installer was late, and an installation would process would start later that morning, I called about update on vehicle in afternoon and was told they had run into an issue with the harness being too short and would need to be extended and that holes would need to be drilled to run wires in door thresholds. I said that if that was what the installation instructions said, I was good, but I told them that I had a trip planned the next morning and need my vehicle, received call back that another issue was they did not have rubber grommets for the wire run and would have to order them. After this total frustration set in and told them to put vehicle back to original state and I would be up to pickup truck and a refund. I want to state that I have purchased numerous items (trailer, shed, truck covers and running boards in the past from the same business) but his has to have been to worst experience I have had, not sure if it has to do with personnel change or what, but feel I was treated as just another number for a sale so as to what I was told; quote " if we don't make sales we don't feed our family". I will travel well outside my area to make future purchases before going back to the Portsmouth location

As is typical with all Advance Auto Parts (or AutoZone too, for that matter), you can't go wrong…read morewith the tried and true method of walking up to the counter with the year, make and model of your vehicle along with the name of the part you need (or a picture of it) and being good to go. This particular location is in a strip mall off GW Highway. The parking lot would greatly benefit from a repair and resurfacing project. Storefront sidewalk littered with empty cups and other pieces of trash.

Called to confirm they had a power steering pump in stock around 10 A.M. so about an hour after…read moreopening, trying to pick it up before work so I was in a little bit of a hurry. Sat on hold for twenty minutes without an answer, so I hung up and called back. Sat on hold with them for another 20 minutes, still never got to ask about the part. Drove by the store minutes later on my way to work and there were almost no cars in the lot. Ended up calling O'Reilly's, was off the phone in less than two minutes and got my parts in less than five. Very poor service from what I've seen.

These guys was very professional , did a great job, and communicated beyond expectation, this will…read morenow be my go to shop!

All around great place to do business. Nothing about your vehicle needing service is ever fun, but…read moreits nice having a kind professional address your need. John seems honest and trustworthy. A definite plus!

Won't go anywhere else. They are honest and do great work at very reasonable prices. Always…read morefriendly and on top of their game. Cons: they're usually REALLY busy, so plan in advance. Jennifer, their customer service/owner, is FANTASTIC. She really knows her stuff. Super smart, organised, and dependable. The best shop I've ever been to. Love these guys.

Got an estimate to have 4 rotors and brake pads changed at a local national chain. At Salas, they…read morechanged the rotors and pads, did a full synthetic oil change and state inspection for about $50 less than the chain store wanted just to do pads and rotors. To buy the parts at Advance Auto would cost me $400, so Salas was still making a good profit for the labor at a cost of about $770 total- (wanted $1038 at the chain store), but not taking me completely through the nose. The brakes seem and look brand new. I was recommended to give them a try and I was glad I did. I plan to be back in the future- hopefully it will be a while, but good service!

The only Towing service I use. Always a quick response. Very affordable pL is a very honest man…read more Would definitely recommend.

I have used this company twice so far and they are quick and reliable. Very nice people each time!read more

This location is convenient and accessible from four different directions. Easy in and easy out…read more The store is well stocked with essential grocery items, convenience food, hot food items, cafe beverages, and a good selection of alcoholic and non-alcoholic beverages. The cashiers, deli, and customer representatives are very professional. This location is super busy and often the lines are lingering that I like.

WAWA is elite, we all know this. This location is well maintained and has consistently pleasant…read morepeople staffing it. This part of town is a little less built up but this is still a good safe place to grab gas and a sandwhich deal if you need a bite. My fam likes getting something when we are running errands and this is a win most times we are in the area.