Everything was great! The staff was amazing and very professional. Julian (forgive me if I spelled it wrong) at the front desk was amazing. He literally made our night with his presence. The security lady was also so very sweet. I forgot her name but it started with a D. They deserve a raise! Great stay would def recommend read more

I stayed at this hotel last weekend. Inna gets my 5 star kudos and thumbs up for great customer service.

This hotel was nice. They are dog friendly - the room was spacious enough for my family of 5. It's conveniently located near Riverwalk, Millennium Park (where the giant bean is) and different restaurants - note that there are some places that are closed on the weekends. Check in was easy. Staff was friendly. You can only load & unload in front of the hotel - no onsite parking so you'll have to pay to park in the garage about a block away. They serve breakfast in the morning at the cost of about $12 pp per day. read more

Hyatt Place Chicago/Downtown-The Loop - Hotels Near Me - Chicago, Illinois

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Clean room, reasonably priced breakfast ($11 per person), and decent location. If you're staying, make sure you bring charger blocks because there are no usb ports in the room. Beds could have been more comfortable - blankets were thinner and not as soft as I prefer. read more

We had requested early check in as our plane arrived around 6:30 a.m. We waited for a couple of hours and still had no room. They were supposed to notify us when our rooms were ready. We received no notification. We came back late at night to the hotel. That was when we finally received our hotel rooms. We weren't pleased with our hotel room. There was no regular garbage can in the main area. It was in the bathroom only. They had a recycle can in the main area for paper and bottles/cans only. The bath towels were placed on the high racks in the shower area. My husband had to bring the towels down as I couldn't even reach them. They should know that not everyone is tall enough to reach the towels placed up on the highest shelves. The Kleenex box was near empty and there was no backup box left for us. Normally, they put out a new box or provide a backup box since the Kleenex already had the markings on it to show that the supply was near empty. They didn't clean our room for our second day there. We were okay with that. They cleaned our room on the third day. However, they didn't clean the toilet. We also wondered whether they vacuumed the floors. We never heard them cleaning the rooms. Normally, you hear the vacuum cleaner being used. We never saw any cleaning people in the hotel. The replacement towels were haphazardly placed on the racks and wasn't even folded correctly. Very unprofessional. The breakfast was so-so. I only ate the bacon, eggs, potatoes, waffles, and cut fruit. The eggs were overcooked. The waffles didn't taste fresh. I like the breakfast where I can make my own waffles. The safe wasn't bolted down. Someone could just walk away with the safe. We don't recommend this hotel. read more

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In Chicago for a work mtg. Called as we are cicrlcing around figuring out parking, and they told us to just park out front with flashers, come check in, then they'd give us info for the garage (there's no valet). That worked out well, just wouldn't have know if we hadn't called. Front desk staff was very nice. My room was spacous but HOT. I played with the controls and waited a bit before calling the desk. Maintenacne was up in minutes. He worked on the system, on thephone with his supervisor, and kept telling him the room is HOT (In Aug). They decided to move me, andLeShawn went down to the edesk and got me a new room, key and luggage cart and took me to my new (cold) room - very nice service from him. Similar room, just flipped in layout. Big bed and desk plus seating area, nice large shower. The hotel has a pretty great included breakfast, but it does get crowded. I stayed two nights. Would definitely stay there again - very convenient location. #ReviewsByRL read more

Hyatt Place Chicago/Downtown-The Loop - spacious guest room for my work stay #ReviewsByRL - Hotels Near Me - Chicago, Illinois

We like this place. Right in downtown and most of the things we wanted to do in Chicago was with in walking distance. The Millenium Park, The Bean and Grant Park was about a 15 min walk. The Navy Pier took a bit longer walk but could be done on a nice day. The subway station and Riverwalk was also about a 5-10 min walk from this hotel. Only complaint about this hotel is that the floor could be a little cleaner. Room was a little dusty and carpet floor smell kind of dirty read more

Stayed here one night. The staff is what made this place good. The rooms are regular nothing fancy but within walking distance to a few restaurants. Not so far from river walk! read more

Great place to stay spacious and felt safe just cleanliness is not that great . Great for few days stay

Me and wife stayed here a night after flying into midway. The hotel is on a oneway street and parking is around the corner in a parking garage. They do have an area in front where you can unload your luggage before you go park. The hotel lobby was nice with a bar and eating area. The staff were very helpful and friendly. The breakfast is not free at this location. They offer 3 different breakfast for around $12. The rooms were nice. Average size with a fridge and coffee maker. The location was nice. Plenty of restaurants and things to see within walking distance. It's in what's called the loop which is basically the downtown business center I think. All in all we enjoyed the hotel and location read more

Location is great and walking distance to many shops. The staff was absolutely delightful. Hotel has a small pool which is perfect for families. The breakfast area was nice and offered a good variety. Breakfast is worth the upgrade. The rooms were okay- standard at best. The room view was horrible. We directly faced a brick wall. Housekeeping only services room every other day which I understand around the time of the pandemic, but at this point in time, taking out the trash from room should be a minimal service on the opposite days. Charming hotel, but I probably wouldn't stay again. read more

Wi-Fi doesn't work. One of their staff said, "some computers just won't connect." Currently waiting on 2nd tier of Hyatt tech support to call me back (when?!?!). Meanwhile, I'm supposed to be working... Do not go here on a work trip! UPDATE: They never called me back. I had to tether to phone which really sucks. There are no true curtains so there is no way to blacken the room if you're a late sleeper, off-schedule shift etc. read more

Hyatt Place Chicago/Downtown-The Loop - This is the light coming in through the blinds at 6:30an in June in an ally (I.e. no direct sun) - Hotels Near Me - Chicago, Illinois

Come stay for the location and hotel room space. Really nicely located in the Loop area with coffeeshops abound (including a Dollop across the street, a Starbucks down a half block, and a Goddess and the Baker a block and a half away). While the price of the hotel feels high for what you get, all of that price goes towards the hotel's location, the friendly service, and the surprisingly-large hotel rooms. You actually have room to walk around in these hotel rooms which is magical in a downtown hotel! PROS: -Large room! For being in downtown Chicago, this hotel room was basically a mansion. A full couch, a bathroom that wasn't cramped, and enough room to (literally) do an in-room workout? It was glorious. -One block. (Literally, one block.) away from the Washington/Wells train. This connects you to virtually all of downtown and the rest of the city, and it's really easy to walk over there. -The room had beautiful, working AC! In record-setting summer temperatures, I would have traded a lot of features simply for this. -Amazing location. You pay the money for rooms like this for the location, and this hotel has it. If you want to be downtown for whatever reason (work, conference, easy access to Willis Tower), you're getting your money's worth for this place. -TVs are small - but they are located on a swivel. It'll work for playing a movie when you're dead after a day of walking, but it's a bit small if you brought a Playstation game (like we did). -Complimentary breakfast hours are long - and it's an expansive breakfast. The breakfast schedule even includes separate hours to let you know when to go if you want to avoid the most people. The breakfast dining area is super comfortable with plushy chairs and booths - a large step above the general breakfast nooks. -Staff was very friendly. When I accidentally locked myself out, they were understanding. When I had an issue with the GoPuff offer they were pushing, a staff member offered to go pick up some craft beer for me to help out. The front desk is always staffed, and they were fantastic about greeting me every time I came into the hotel. CONS: -The shower really could have used more shelving space. A tiny triangular shelf only fits my shampoo and conditioner, and it meant leaving the rest of the items on the floor. -The hotel's WiFi appears entirely open. Bonus points if you're not a tech nerd and find most hotel's internet connections really hard to access, but extremely insecure from a data security perspective. Be very careful what you choose to do on it. -Housekeeping comes every 4 days currently with no way to request otherwise. We ran out of toilet paper on day 2 (after only checking in with 1 roll available) and ended up having to restock all of our own in-room items, day-by-day, as things ran out. Emptying your own hotel room trash just feels...weird at the rates the rooms go for. If housekeeping is only around every four days, they might consider stocking up rooms with additional items that run out - like toilet paper. And on our five day stay, housekeeping never ended up coming. -Despite being a tall building downtown, it's neighbored by other tall buildings downtown, so there was really no view outside of our window - even near the top floor. We just looked in on cubicles at the office building next door - close enough that you could easily see if someone was smiling or frowning at their computer.  -This also means that the natural light is near-zero. The room felt like a dark cave the majority of the time - even with the windows fully open. (The window glass is tinted blue; it lets in even less of the little light the windows provided.) -It's not Hyatt Place's fault, but you should definitely plan ahead for weekends. All of those great food locations you fell in love with during the weekdays that were right next door will be closed on Saturday and Sunday. It can turn into a walk to find a place for coffee or food on weekends. -The hotel elevator requires your keycard to go to any floor with rooms. This isn't the end of the world, but when you're juggling 30 things, it can be a pain to get the card out and try to make the elevator accept your card to make it to your floor. read more

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Well designed room layout, nice amenities, very cozy. Check in was impeccable. First impressions matter, and I appreciated the efficient process and thorough information. The location can't be beat for access to events, arts, food, or business. This Hyatt Place is a win. read more

This Hyatt was very clean and in a great location, but most of all, the staff made my otherwise mundane work trip super fun! Deanna served me and other hotel guest friends with a smile, she made great cocktails (try the green tea shots), and was very responsive with our creative drink requests. Irvin was always there to greet me with a warm welcoming smile, as if we were lifelong friends. His calm customer service was appreciated amidst the fast-paced hustle and bustle of the city. Their smiles say it all! Stay here! read more

Hyatt Place Chicago/Downtown-The Loop - Exemplary staff, Deanna and Irvin. - Hotels Near Me - Chicago, Illinois

My adult sons & I arrived here on a Thursday afternoon through Monday afternoon stay. Let me describe the pros & cons of the property & stay. We didn't know it was Lollapalooza weekend until we arrived so we were not able to upgrade to two doubles. At the time of booking only one of my sons was going. Then the other son arrived later that evening. That is obviously no fault of the hotel. It made our stay a little challenging but we made it work. We appreciated the pull out couch which one son slept on. Cons : no housekeeping services for 4 days! Blamed it on Covid. Maybe being short staffed? . I wish I would have known at time of booking. While no house keeping I get - unfortunately we still had to call several times for additional towels , blankets & toiletries. We had to ask for trash bags & basically put out our trash by the front door. It was always removed but I wish they would have provided the bags upon check in and explained the process. Another con is the pool wasn't working.. I had brought my suit to swim . As we did so much walking every day I never made it to the gym so I can't comment on it . Pros : location location location!! Close to most every thing . We walked to most places as Uber was difficult to get due to the huge concert event. Close to restaurants, river walk, bars, shopping , Starbucks, museums, historical sites , train stations. Morning complimentary breakfast. Buffet style bagels, oatmeal, yogurt , eggs, juice, cereal, pancakes, & on Saturday they even had bacon. Coffee & tea were available.This was a real cost & time saver . Friendly staff : Everyone we encountered were professional & polite and very helpful . They made our stay enjoyable. We were finally able to move to the double bed room our last night due to Curtis. A 3.5 stay with lots of pleasant memories of Chi town ! read more

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I booked a couple days here for a surprise birthday trip. Such a reasonable price for 4 days. Definitely helps to book months in advance as some friends couldn't afford it as the date got closer. We showed up early, straight from our flight, and were so thankful our room was ready. I accidently started knocking things over at the counter, and the worker started making jokes about it, lightening the fact that I felt like an idiot lol She was so friendly and was checking right away if we needed any suggestions, being out of towners. Simple check-in process. The rooms were exactly as the pictures implied, no false advertising. I will say, I got a room with a view, but the view was just the building across, so that was a little misleading. The bed was very comfy, the shower had good pressure, and the AC worked. Staples of any place to stay at, yet lacking at many other hotels. I feel like this place went a little above and beyond, as they started texting me on my trip to see how things were going, and if they could help in any way. The room had actually forgotten to be replenished with bathroom essentials, and they had them ready for us when I told them, and came in to grab them from the desk. There isn't much to say about the breakfast. It could be a Covid thing still (no-contact), so I don't want to judge on that too much at this time. Thank you for having coffee every morning. PS I LOVED Chicago. And when I come back, I'm definitely staying here again. read more

Hyatt Place Chicago/Downtown-The Loop - Hotels Near Me - Chicago, Illinois

The front desk staff here is fantastic--as is the location. The room is comfortable and the hallways quiet. A really good choice for business travelers who want to stay close to everything In the area. No frills hotel that probably would not impress tourists or visitors, however. The breakfast is especially unremarkable. When I stayed here, the service staff barely replenished the hot items like scrambled eggs and potatoes at all. As with most downtown Chicago hotels, you never know what rate you will get. Based upon the high season, conferences, citywide events, etc. you could see a reasonable nightly rate of around $110 a night or a ridiculous rate like $250 a night. read more

Hyatt Place Chicago/Downtown-The Loop - Finally and barely replenished breakfast. - Hotels Near Me - Chicago, Illinois

The toilet runs and the refrigerator isn't cold. Staff were ok i would give them 65%. Toilet paper really cheap and hard. I expected more especially being downtown. read more

I woke up with bites all over my legs and butt. Found 2 bed bugs in the bed with me. I was able to catch them in a cup. DO NOT STAY HERE! There is def an infestation going on. I was in room 803. read more

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Overall my experience here was pleasant. I was in town for work and stayed there for 4 nights. The hotel room was spacious with great areas for living, working, sleeping, and bathing. Additionally, the fitness center was marvelous. The only reason they get 4 stars is because their breakfast was freezing cold every time I ate it. There is a microwave, but I literally was there 30 minutes after breakfast began and it was freezing. read more

A beautiful hotel. A wonderful location. Great front desk staff. Amazing views. What more could you want from a hotel? How about free breakfast? That was such a wonderful surprise and the breakfast buffet was very good. With ample places to grab a snack around the hotel and easy access to most of the major attractions in the city, this should be a go to destination for anyone looking for a hotel in downtown Chicago. read more

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Worst customer service ever! We came downtown to stay the night and go to the Christmas market. This was contingent on a late check out since the market opens at 11. We were told we had it for 30 dollars extra in addition to the 50 extra dollars for parking. This morning we were told no we couldn't have late check. Thank you for ruining our experience downtown. Don't come here they are so unorganized, the breakfast set up with a disaster. No plates, no condiments, nothing. If you can't handle a free breakfast, they don't offer one. read more

Really unfortunate experience. No willingness to solve customer issues or requests. Bar closing early for no known reason at 9pm? For the rates this hotel charges it was very upsetting. Will not stay on my next business trip. read more

One of the most pleasant hotel experiences we've had in quite some time. Check in was completed in less than 5 mins! Room was clean and modern with many amenities (towel rack in walk-in shower, A/C outlets both sides of bed, mini frig, etc.). Hotel staff were courteous and friendly. Breakfast was very good with fresh-cooked eggs, potatoes, sausage, waffles, fresh fruit, yogurt, and various beverage. Hotel located on western side of Chicago Loop. Several parking garages and restaurants within a few blocks walk. Looking forward to staying at this hotel again sometime soon. Highly recommend the Hyatt Place Downtown/Loop Chicago. read more

Our stay was amazing. The modern lobby and room decor was beautiful. The bathroom was spacious with a great shower. The bed was super comfortable. The view was awesome with a whole wall of windows. The breakfast was included and while not made to order, had everything you could need to start your day. The staff really made the stay excellent. Clinton at the bar was amazing, going above and beyond even though he was busy. It's pricey and if you're driving be prepared to pay for parking, but you can't get anything cheaper in this location for how wonderful the hotel is. read more

Not a nice place to stay. We stayed 4 nights. We requested daily house keeping which only happened once. After the second day of no house keeping, we asked the front desk if it could be cleaned and they sent up two of the valet and they switched our towels. The place was dirty even though a janitorial cart was left in the hallway our entire stay. The towels were stained and thread bear. Breakfast was awful. Would not stay at a Hyatt again. read more

Very spacious accommodations in a great location. Hotel was clean, bright, and had great bedding. Unlike most city hotels we had plenty of space to stretch out in our room. Plenty of elevator service meant we never had to wait to get to our room. Was close to public parking, and was very safe. Would definitely stay here again. Staff were helpful and friendly. read more

Booked this hotel for location. Great lodging. Rooms super clean and updated. Guest Service staff was amazing. Especially Tatiana. Tatiana texted daily to make sure our stay was great. I worked for Norwegian Cruise Line as hotel manager for many years and would have gladly had Tatiana on board wit my crew. read more

We stayed here for our wedding weekend. Pros: clean, SPACIOUS rooms (especially for being downtown Chicago) and close to hot spots in the city like West Loop and Willis Tower. Free continental breakfast is also a nice and convenient perk. The staff was also really nice and accommodating and they even let us use the eating area on the ground floor to hang out and celebrate after the wedding. Our KING room was huuuuuge and a great set up for hair, makeup and getting dressed before the wedding. There were double vanities which was perfect because we had four people doing hair/makeup and bridesmaids! We all fit. The double queen rooms can sleep six which is perfect for a family! Cons: eating area for breakfast was fairly tiny and it got really crowded in the morning- had trouble finding a place to eat. The breakfast was also just mediocre, but again, it was "free" so I wasn't expecting anything fabulous. Hotels a little hard to find due to all the one ways. Parking situation was not ideal, as it was across the street and they had issues getting people in and out of the lot. It was also expensive. Hotel needs more elevators as we waited awhile especially if heading back to our room around breakfast or check in time read more

Hyatt Place Chicago/Downtown-The Loop - King room - Hotels Near Me - Chicago, Illinois

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My family's experience and stay at Hyatt Place was very uncomfortable and disappointing. To start, I booked us stay primarily because there is a free breakfast option. Upon looking on the Hotels website and reading guest reviews from the website, I learned that breakfast was not continental but was in fact eggs, bacon and the like. When I went down to retrieve my breakfast, I was given a brown paper bag that contained Three items: a banana, an apple, and a mini muffin bar. This is not what was advertised or promote it on their website for the free breakfast option that was included in my rate for the stay. I asked for compensation for this (my nightly rate was higher because of this) and didn't receive it. Additionally, I had such an uncomfortable night of sleep due to the excessive amount of dust in the room. It is clear that there was no attention given to the room prior to our stay because the dust for sure had been accumulating for a while. Probably the most concerning for me, was how dirty the elevators were. This is a very sensitive time for everyone with COVID-19. The elevator control system/the buttons were dirty. You could see fingerprints on the elevator control system as well as on the walls where people had touched. I did not feel comfortable or reassured that the elevator was clean and most definitely not sanitized. This is unsafe and unacceptable. I initially booked my stay for two nights but had to check out early after the first due to the reasons listed above. read more

Can't say enough great things about this hotel! The staff went above and beyond in every way-they were so helpful with anything I needed and had exceptional customer service. The hotel itself is a great location, walking distance to a lot or close to public transposition. It was easy to get to. Great breakfast, amenities and staff! Definitely would recommend this hotel to anyone coming to the city! read more

I haven't even stayed there yet and I'm already dreading it. I booked a reservation through Expedia and inadvertently made my check out date a day later than I intended. I discovered my error the next day and tried to change it online but was not allowed. I contacted Expedia and they tried to resolve the issue with the Hyatt but my request was denied. I'm not even traveling for another two weeks which allows them plenty of time to rebook the room yet they absolutely refuse to allow me to modify my reservation. This is the first time in my experience, and I've traveled all over the world, that I have not been allowed to make a change to my reservation this far in advance without penalty. This whole situation has made me sick to my stomach and has ruined my trip. I have to pay for a night at a hotel that I won't even be using. I will never stay at a Hyatt in the future. read more

No room service. You can order from the menu downstairs and they will call you to pick it up when it is ready. The description made it sound like they have room service. They have takeout. Also: Hotel clerk 'would you like a king or two queens?' Me 'it doesn't matter. The view is more important. Give me the best view. Check out the best view in my picture taken just now. She could have at least said sorry or given me a heads up. read more

Hyatt Place Chicago/Downtown-The Loop - Hotels Near Me - Chicago, Illinois

Nestled in Chicago's Downtown Loop area is where this Hyatt Place resides. Overall a good stay in this downtown hotel where there is a good connection to public transit via the CTA. It is a short bus/train ride to the other side of the loop where most of the tourist attractions are as this hotel seemed like it was located in more of the financial district area. The room was nice and clean. No real good view of the city from our hotel room. I did request and receive late checkout here. This Hyatt Place asked us if we wanted to opt in for no housekeeping during our stay and in return we would get Hyatt bonus points (which we did opt in for). However even though we did opt in for the no housekeeping, we were still woken up by knocks and attempted door openings of housekeeping trying to come in when we were still in the room. read more

Hyatt Place Chicago/Downtown-The Loop - Standard King size bed and room - Hotels Near Me - Chicago, Illinois

This hotel is awful. Zero character, boring, unresponsive staff, unappealing rooms, it has no redeeming aspects except the rooms are unnecessarily spacious. The shower head is set at the right height for Gandolf and his hobbit friends. The towels are big enough to cover my left ass cheek. No housekeeping except on the fourth night. The internet downloads at around 2Mbytes an hour. We have cancelled our remaining nights and are moving to a real hotel! read more

Very clean, nice bedding, updated rooms. Has everything you need. Starbucks was good. Plenty of friendly people work here!

This is a nice hotel located in downtown Chicago and close to the Theater District. I booked this hotel for a date night with my wife as I was taking her to see "Beautiful: The Carole King Story" at the Cadillac Theater. Upon check in we were greeted nicely and because I had checked in online knew my room number and just need to verify my id and get my keys. Initially when my wife and I got up to the room we discovered it was right next to the elevators. That was a bit disheartening yet when we woke up in the morning realized that being next to the elevator on this instance was not to troubling. Turned out to a nice room and worked well for the two of us. The other nice thing is that there was the nice lobby bar. The staff was great and very accommodating in our drink order. There was also nice appetizers that were available to order. I ordered the meat board initially then ordered the bbq tacos yet wound up with bbq sliders. The board and sliders were quite tasty. The bartender did not charge me for the sliders which was a nice customer service gesture for the mix up. If I plan another date night in the City I will consider staying here again. read more

Hyatt Place Chicago/Downtown-The Loop - Hotels Near Me - Chicago, Illinois

The experience here turned out to be very good. I was able to resolve most of my previous issues there. If you find the right bar tender at the lounge, you will be all set. read more

Solid place in the loop to stay while visiting the city. The suite we got was awesome and had an amazing view. Place was very busy during the breakfast hours but the staff made sure to keep the tables clean and had no problem accommodating the breakfast crowd. Will definitely consider this place next time we stay in Chicago. read more