I highly do not recommend doing business with this company. I can't go into all the details because…read moreI am debating legal action. They employ techs who are either unqualified or just don't care. If you contact the office with an issue, they speak to you like they are doing you a favor. Recently they subbed out service calls to somewhere in Georgia, odd for a local business. In my experience the only way to get them to call you when you have an issue is to stop paying them. They will contact you as soon as they don't get paid; but will act confused as to why you aren't paying them for a service that you didn't receive.

I guess I'm simple. I want to pay a reasonable rate for oil, and get exemplary service when…read moreneeded. Over the last 15+ years, I've had fast, high quality service. Their service staff seem highly skilled and provided great explanations for the services performed and things to keep an eye on. Maybe you could save a couple of bucks/month with a lower-cost provider, but when you're cold at 2am in January, they'll show up and get the heat on! Highly recommend.

Dave Lowe was the electrician responsible for designing and wiring my entire 4000 sqft gut…read morerenovation of our 1880s victorian house. He made such a positive impression on us for that experience that we've reached out to him for home electrical needs since the remodel, and he's been an absolute joy to work with. A few things i want to highlight: 1. Responsiveness: Dave is quick to respond and readily available; this is definitely not the case with many electricians (or contractors, for the matter). I also appreciate that once you've done business with him, he keeps you in his contacts - having a pointperson to go to who knows your house, particularly for the ins and outs of circuitry...SO helpful. 2. Professionalism: Dave is always very courteous when entering our home. For example, he is aware we don't wear shoes in the house; he's always thoughtful and asks us about expectations + puts on booties when in the house. Super helpful, given I have little kiddos running around. Another example - we had a piece of glass on a lighting fixture break in the install. Dave replaced the piece, no question asked, no cost to us. 3. Quality of work: Like I said, 4000 sqft of lighting is a lot of lighting (and electricity). We've had no issues, and honestly he was helpful in those early days when we were figuring out what the right thing to do for our home was. We even had him working with some newfangled technology (smart home stuff); he did it with ease and we're super happy with the end-product 10 for 10, happily continuing to work with Dave, and happily recommending him to all friends and family.

Quick to respond, professional and $ came in around what he spoke of on the phone. Came in and got…read morethe job done quickly. Would definitely call again if and when their services are needed.

I highly recommend Jay and his company for all your heating/cooling needs! He took the time to do a…read morethorough walk-through and sat down with us to go over all the details--for over an hour, on a weekend! The few things he wasn't completely sure about, he asked MassSave and followed up immediately. We promptly received a proposal for a ducted and ductless design that achieved our heating/cooling goals with a lot less electrical load than other cookie-cutter proposals we had received. Jay uses the latest technologies to design the system and communicated with us through every step in the process. We felt like informed partners, not just clients. Mitsubishi models are not cheap, but they are the best quality on the market. Jay makes the process so much easier by taking the rebate off his price up front, so he is the one who has to wait for the rebate- not you! That also means you can totally trust his work, because if it's not done right, he doesn't get paid! I can't say enough about the quality of both his work and the electrician's. They were prompt, clean, and did such a beautiful job that even my critical contractor father was impressed! The mini splits are working very well, even in this cold winter. Jay continues to be in touch to make sure we're have all the information we need to get a tax credit. He truly cares about your experience! Don't hesitate to work with him!

I at first wondered if it was worth getting the mini split, as I always like fresh air and window…read morefans. First, the unit looks nice and the work done by Jason and the electrician was excellent, so its nice to look at. Second, I would imagine my property value went up, by having one. Most importantly, when the oppressive muggy weather finally came, having the unit proved its worth. It was impressive how dry and comfortable the air was, and it felt naturally processed, not like the garbage your breathing from a window unit. It really cleaned out the main room, and made sleeping far more enjoyable on stuffy nights. My long haired German Shepherd really loved it as well. There were days without it on hot stretches where I was wondering if he was going to overheat and have a medical issue. Not to hear him panting on oppressive days was what made me feel as though I did the right thing, and I have no regrets. Regarding Baystate, Jason was a clear choice. I shop around for everything and am picky and Very cheap. I have dealt with many construction and contractors for decades and can read people very well. I had about 8 companies come and give me quotes and all of them were trying to hustle me. I randomly called Baystate, 45 miles from my house, trying to avoid the scammers on Cape Cod, and it was fate. He was happy to do the ride. I trusted and got a good vibe right away, he was a straight shooter. Jason was as as honest as you will find, and knowledgable. He reminds me of a younger version of me (a bundle of helpful energy). If asked a question, he will research, and find it his duty to get you the best options and answers. He takes pride in his work, the other companies were just looking for money. He handled all the Mass Rebate paperwork as well, saving me time and saving me from frustration. I would use Baystate again in a heartbeat and recommend them to everyone.

I'm a landlord in Boston so I have experience working with a number of different contractors and…read moresubcontractors in the city. I use Ken at all of my buildings because he's reliable and I know I can trust him. He's done all sorts of work for me...connecting gas stoves, replacing sinks/disposals, fixing leaks, swapping out dishwashers, even much larger projects like removing two old boilers and installing high efficiency gas water heaters for a 20 unit building. He has always gone out of his way to make sure things are done the right way. Never had a problem with any of the work he's done.

First time he installed the hot water heater but left a huge mess of brown water covering the…read moreentire ceiling of my bathroom and ruined a kitchen towel when he could have just asked me for rags. Second time he gave me a time frame of 8am-9am but hours went by and he never showed. I text'd him and he told me he'd be here at 12:30. Shows up at 11:30, has to wait a few minutes because I went to my basement storage and began complaining like a baby about 5 minutes when I spent half my day waiting on his services. Super unprofessional and I don't know how someone like this stays in business.

Sadrack came to home to give estimate to replace a/c and duct work great price he did everything he…read morewas supposed to do but when I had a problem he seldom answered my messages it's been a year and still hasn't been get the problem resolved spoke to him last week was supposed to come out this week never got, good luck with him pricing is good service is terrible

Sadrack's experience and professionalism is top notch. His company always provides excellent,…read morereliable work well above standards of their competitors. The price is affordable and the work speaks for itself. We hired Sadrack L. In 2016 to install our central AC. Now, 2022 we needed a tune-up and called C&S. We were lucky to have Sadrack and his crew back. They saved us hundreds of dollars AND we know it the work was completed correctly!

Called me before arrival. Professional, polite, knowledgeable and friendly. He completed the job he…read morecame here to do in a timely manner, cleaned everything up and then explained to me in detail what he did and also pointed out some other related work that needs some attention down the road. I highly recommend his service....

Not only was he on time, but it turned into a much bigger project than expected. The smell itself…read morewas enough to drive most people away but he didn't complain and did a wonderful job!

I had to work with Dave from out of state to help get my elderly uncle's a/c working. I should…read morenote that I called two other A/C places too. One couldn't even take the time to call me back and the other acted like I was an inconvenience. I live by the beach in California where we don't have A/C because of cool nights, but Dave took the time to explain everything in detail with me and go over the details of what would need to be done. Because I was unfamiliar with the heating system, he was able to give me a price range depending on that. He's trustworthy and the best!

I have been having trouble with my furnace for over a year. David is an absolute genius!!! Him…read moreand Joe found the issue with my furnace and fixed it promptly. I had been told in the past, by other oil companies, everything from "there is nothing wrong with it" to "You need a new furnace". My furnace is around 10 years old and I had to keep resetting it (sometimes up to 3 times in a day) as it kept having a problem starting on its own. This issue was known as a "hard lockout." Someone had previously put in a nozzle that was too big, and a "plate" to fit the nozzle. It cause some kind of a "dead zone". David found that the plate and nozzle did not fit the burner "exactly" and that this minute, extremely tiny difference caused the problem of the furnace shutting down. I have no idea how he found the problem (since once it was reset it would work fine) when numerous oil companies did not have a clue. David is an ace when it comes to knowledge of oil burners and I can't say enough about his work ethic! I have 4 zone heat and air conditioning. I plan to have him service all my a/c units in the spring. I wish I could give All town heating and air conditioning 10 stars!! They are the absolute best I have ever worked with and I worked with numerous oil burner companies. If you have ANY problems with your heating or A/C, call AllTown you will not be disappointed! I very highly recommend All Town Heating and Air Conditioning.