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Huthwaite Garage Services

5.0 (1 review)
Closed 7:00 am - 6:00 pm

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7 years ago

5 star no nonsense service from this garage. Genuine, honest owner and staff, would highly recommend.

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Richford Motor Services

Richford Motor Services

(8 reviews)

Absolutely terrible customer service skills. Was contacted by them working on a job for RAC…read more Changed waiting time to recover my vehicle 4 times. Then finally told it won't be recovered until the next day and to take a taxi, after being told someone was on their way. Julie who was on the phone spoke very rudely and was screeching down the phone as if she was being strangled. Interrupted and wouldn't let me get a word in before finally hanging up. Extremely poor service and shocked RAC work with such a company. Adam Smith 18th September 2024

Avoid at all cost. I broke down on Saturday and called RAC…read moreat 16:30. I was initially told that someone will be with me between 17:50-19:50. Around 20:30, I received a call from a lady from Richford Motors Services saying they have now taken over and that someone will be with me within an hour. At 9:30pm, I call them to enquire and they told me that the EAT had now changed and I had to wait another 1:30h because something urgent had come up. The lady on the phone made sure to let me know that I was covered only for 10 miles tow despite I was 100+ miles away from home. I told her that I knew that but I also knew that they should first had to have a look at my car to try and fix it. I also had a courtesy car included on my policy, but they rushed to hang up. I waited until 11:30 and called again. the same lady told me now that the EAT had changed to 1am, but someone would definitely be with me by then. When I started enquiring why all this delay, she kept mentioning my 10 mile tow. I insisted that that was irrelevant, that I was a female lone driver waiting since 4:30pm and that someone had to first come and see my car. She started becoming ironic and dismissive and said I was not a priority as I was on a "safe" place comparing to someone stuck on M1. Long story short, after calling a few times RAC and Richford, her handing up the phone to me, as well as lying that my driver is 4 and 10 minutes away, while letting me wait an hour, I was rescued at 3am, and the driver confirmed that he was in Gloucester or having his break, when I was lied that he was only a few minutes away. When I told her that even the police had stopped and offered to help me and take me somewhere safe 2am in the morning and yet I turned that down because I was deceived by Richford Motor, she told me sarcastically "you are welcome to call the police for help but I bet you they will arrive after we do." I really do not understand who employs these people, and why no one cared to do their job. Leaving someone in the middle of nowhere, feeling unsafe and scared, and lying to them on purpose, it is very dishonest, dangerous, and uncaring. I had friends and family offering to come and collect me, and yet because of her lies and thinking I was about to be rescued, I ended up feeling very vulnerable, in the middle of nowhere, waiting until 3am. Very rude and unhelpful. If I could I would give minus one stars, but at least Alex the driver was very nice. Avoid avoid avoid.

Huthwaite Garage Services - parking - Updated May 2026

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