I had a horrible experience here and would definitely never come back…read more I came for an annual--my very first annual, back when I was 18 or so. I called beforehand to make sure that they took Aetna, and I was assured they did. But then when I got there, the receptionist told me they don't take Aetna, and that I hadn't talked to them when I called--I'd apparently contacted a call center in Florida. I was annoyed at this point because I had NOT spoken to a call center in Florida, and I said, "That really doesn't make any sense because I dialed a 908 number and I specifically made sure I was talking to the Planned Parenthood in Washington", and the receptionist replied, "I don't know what you want from me, we're not taking your insurance." I considered leaving, but I really needed a birth control script and I was told the visit would only be $30. So I decided to stay. It got worse, though. After I was taken into an examining room, the nurse asked me how much I weighed, and I said, "Don't you guys have a scale?" she said no. How can a doctor's office not have a scale? The nurse proceeded to try to talk me into paying for an STD test, even after I'd told her I'd just gotten one for free on campus a month ago. Finally, the gynecologist they had on staff came in the room. She berated me for not coming in a week ago before my period had started, and told me the birth control pills wouldn't take effect for another month, "and that's your own fault for not coming in sooner." When she was doing my pelvic exam (my very first pelvic exam), I flinched and she said, "What's your problem? Haven't you ever put a tampon in before? It's the same thing." (It's not the same thing at all, just by the way) I have never in my life been spoken to so disrespectfully by a healthcare professional. It was really rattling, and I was stunned into silence. When it finally came to prescribing the birth control, I told her I needed a generic so it would be covered by my insurance. Unbeknownst to me, she gave me one for a brand name. THEN the receptionist informed me they wouldn't be writing me a prescription, they'd be filling it there and it was going to be $50. Plus the exam would be $60, twice as much as they'd told me before. This seemed really off to me, and I wasn't sure what to do (I was a kid at the time), so I walked away for a moment and called my mom. She told me to make them write me a prescription, and not to leave until I had one. They wouldn't do it, so I called my mom again and she told me to just wait and not pay for anything, and she'd be right down (we only live a few minutes away). As soon as my mom (an actual adult) showed up, the receptionist's demeanor changed entirely. I don't think she was used to having adults there--Planned Parenthood is mostly frequented by younger people who can be pushed into getting their prescriptions filled on site, even though it's more expensive. They wrote me the prescription, and my mom specifically said, "this is for a generic, right? I need it to be for a generic so insurance covers it." They assured her it was, and we left. We stopped at Quick Chek on the way back to get the prescription filled, and the pharmacist informed us that this was NOT a generic, and we'd have to pay out of pocket. Both of us were about ready to explode, and we drove back to the clinic. My mom told the receptionist that she wouldn't be leaving until I was given a prescription for a generic, and the gyno came out and told my mom she'd speak to her in an examination room, since my mom was "upsetting the other patients in the waiting room" (she wasn't, and none of them were even paying attention to what was going on). They finally wrote me a prescription for a generic, and I called my mom's gyno that day to get on their waiting list.

I've had nothing but kind and warm interactions with the people who work here. The people who work…read morehere genuinely give a f*ck and it shows!

My recent surgical procedure was successful in all areas. Pre-Op staff was friendly and…read moreprofessional. The anathesiolist and doctor came by to discuss what was going to happen. The surgery started on schedule and I was in post-Op at the estimated time. Post op went smoothly and I was discharged timely. Everyone was was professional and made the entire experience pleasant (as pleasant as any surgical can be). I would recommend HMC to anyone. My doctor was Dr Gross. The best.

I've watched Hackettstown hospital evolve throughout the years from the 1970's until now…read more It's gone downhill. I'm sorry to be the one to point that out . Personally, in the year 2025, Hackettstown hospital is a great place to go to to die. That's about it. I've had several bad experiences with different nurses there. There is an ICU nurse in particular who I am absolutely horrified is involved in patient care at all. Outside of work, she drinks and drives and has a horrible drinking problem. The hospital should be monitoring her for alcohol use on the job. It's negligent that they just allow her to keep caring for patients. I wouldn't send the worst inmates in the state there, unless they were going there to die.

My massage was wonderful . The ladies here do a great job and aren't lazy with their hands if…read moreyou're looking for a quick way to relax. At an affordable price . This is the way to go . 100% recommend

I went here yesterday and when the tip screen pooped up I seen it for a split second and was handed…read moremy receipt. 1 hour massage $50 Tip $28 and change. The lady gave herself a 60% tip! That's ridiculous and not ok! I went back in and spoke to someone else. The 2 ladies were yelling at each other in their native language and the massage therapist was clearly mad! I was very polite to both of them. I asked how that happened and neither could give an explanation where that amount could be added in. No apology. I will continue to use them because they are wonderful at massage but I will use cash in the future. Please be careful when handing over a credit card!!

Hospital care is average... depends on what you are there to achieve and who is involved. My…read morecomplaint is about the administration-- particularly when it comes to any kind of difficulty getting a claim paid and dealing with insurance. They billed us for authorized services that should have been billed to the insurance company. I had to spend HOURS on the phone to track down the fact that despite the fact that the services were pre-authorized, they were NEVER BILLED to the insurance company. Lazy administration didn't bother to track down their own error and threatened us for MONTHS with collection. Horrible. Don't get sick, because the process of paying for being sick will kill you.

Saw Dr. In ER......discharge papers only referral to him as AZMD....hopefully I never have the…read moremisfortune of being his patient again. He is uncaring, dismissive, and discharged me while I was still recovering from a seizure. The discharge papers told me to go right back to the hospital if I was experiencing the symptoms that I was actually having at the time they rolled me out in a wheelchair....I think the hospital is an excellent place....but beware of Dr. AZ.

This was my first time coming to this Medical center to have…read moresome testing performed. I have the hospital app on my phone, so I checked in prior to going into the building , by doing that you receive a barcode that you can scan at the kiosk to let them Know your there for your appointment, which is much easier then filling everything out on the kiosk. I had to have some CT scan images of a couple areas Of my body, I was called in by technician Angela, who was so kind and caring. Medical facilities need more workers that care about the patients these days. Thank you Angela for making me feel comfortable during a scary time.

Very friendly and professional staff. We've use the lab, walk in center, and physical therapy…read moreservices here and have been very pleased.

I bumped my head on scaffolding and felt dizzy and out of sorts. My doctor suggested a CAT scan and…read morethey were able to accommodate me the same day. I was able to get An appointment, the receptionist was super helpful and the wait was within 15 minutes of my appointment even though there were many people in the waiting room. The tech who did my scan asked me questions, explained the process and asked me to wait after to ensure the scan was good and the initial reading didn't show anything concerning. I appreciated that very much. The results were uploaded to MyChart within the hour. Very efficient and nice people. Because I went in within 2 hours of my appointment, the insurance had not approved my test. They waited until the last minute to see If it would be approved and gave me the option to pay out of pocket or reschedule. I didn't have time or want to risk having a problem, so unpaid out of pocket and will working out with my insurance. They were very upfront about it and I liked having the option.

Well run hospital quite large but staff were very good to my mother…read more Accolades from staff to doctors.

Only come here if you want to wait a long time or if you want poor care. Or to die…read more Inattentive nurses. Presently with my 80 year old father here waiting in the ER 13 hours. He is in heart failure and waiting for 3 hours for an EKG so he can at least have water. He hasn't eaten in 16 hours and is thrashing but they can't do anything until this next test comes back. 3 HOURS!! It's dead here . No one checks on him. His heart monitor goes off... no one responds!!! HORRIBLE

Very caring nurses and doctors. Er is very organized and coordination among specialists is seamlessread more

As the result of a lapse in attention to our 6-month month old child while performing a routine…read morecheckup, Dr. Sandhu allowed our son to roll off the exam table, fall ~4 feet, and land on the side of his head. While this egregious error due to her negligence was bad enough, her lack of compassion while the baby screamed for the next 30 minutes, as well as her unwillingness to call an ambulance to take our child to the hospital for further examination, was perhaps even worse. We have submitted a formal complaint to the New Jersey Medical Board, and I encourage all parents to find an alternative provider for their child.

From the owner: While working in a robust inner-city medical center, Dr. Sandhu gained extensive experience in…read morefast-paced outpatient clinics, inpatient units, and urgent/emergency care areas in addition to a high-volume newborn nursery and Level IV NICU. Dr. Sandhu is fluent in four languages; English, Urdu, Hindi and Punjabi.

Excellent PA Samantha. Great listener, kind and understanding. Monica is great with blood work -…read morevirtually painless.

Can't get any worse than this place. I followed all the steps - submitted using their form, got a…read morecall back, accepted that I'd have to establish via a physical etc. instead of a simple medication refill. I made the appointment. I show up at my appointment time and I'm not on the schedule. So I drove here for what? Clowns at front desk asking what medication I need like it's the whole waiting room's business.

The nurse practitioner that I saw (Leema Mathews) was wonderful. She spent more than 30 minutes…read morewith me, and was kind, respectful, and thorough. In addition to three tests (Flu, Covid, and Strep), which all came out negative, she checked my lungs, my lymph nodes, etc. etc. She took the time to explain (and print out) what things I had been doing that I should continue, what I should change (and why). She also wrote out a scrip for an anti-biotic, for me to use just in case the new treatments do not have any effect after two more days. She even sent a scrip to my regular pharmacy for some things that are available over the counter, in case that would help me to get them with prescription coverage. So, overall: a great experience while I was feeling pretty crummy. She was professional and empathic. Much more than at urgent care locations, such as Carbon Health. My new go to plan will be to avoid "urgent care" places and go to CVS minute clinics instead.

Just feeling a bit run down so on a whim I dropped into the CVS Minute Clinic for a quick…read morediagnostic. No waiting, step right in. Damn if it isn't COVID. A mild case but the big "19" indeed. Where did I shove my stash of masks? What previously agreed to holiday mirth will now be foregone with (almost) regrets? I can't say I'm that broken up about it. It's a Dickensian Christmas for me, sipping soup swaddled in some moth-eaten blanket. Is that Jacob Marley I hear jangling up the stairs. Humbug. Oh yeah CVS, they were swell. Five easy stars.