Statefarm overall is a rather structured company in the way that they deal with everything, and…read morethis includes the Mike Springer office in Carrolltown, and everyone that works there. They will help you with anything that you ask as long as it makes sense and is within reason, they'll reccomend you things that can help you greatly in the future, and they are very nice people to deal with. Only minor problem is Statefarm corporate, getting them to do things can take a bit of calling around to get the right person who's going to help, but nonetheless I've had decent experiences with corporate and above the stars experience with the Carroltown office.

Mike Springer constantly sends out junk mail trying to get more customers. There is no way for me…read moreto stop this junk mail. I've tried to contact his office on more than one occasion to try to get this resolved and yet the junk mail doesn't stop.

I'd like to thank both Tiauna and Jeremiah for helping me get better deals insuring my cars and my…read morehome. And special thanks to Tiauna for cancelling my policies with my previous insurance company for me.

From the owner: Like your favorite neighbor, we are dependable, and helpful. Delivering remarkable customer…read moreexperience while providing coverage from the unexpected. We pride ourselves on being a committed and engaged member of the community and work to keep Cresson a great place to live and raise a family. License #: PA-981643

L o v e this insurance company. It's the best price, and best coverage. They employ some of the…read morenicest, helpful agents I ever met.

From the owner: Saleme Insurance is an award-winning, third-generation insurance agency. We are proud to serve our…read moreclients with compassionate attention, expert guidance, and quality, affordable insurance policies.

We had the misfortune of working with Brett insurance over the past year. We held 2 business…read morepolicies, home, and auto insurance. We paid for all of these policies upfront and were billed additionally throughout the year... not sure why, no one could explain what the charges were for. We were encouraged to buy a $2,000 policy for a company we did not end up proceeding with and Jim Brett told us that we would be refunded if we didn't move forward with that business. We were additionally billed for this nonexistent company and our "refund" for the unused $2,000 was returned in the amount of $120. Our auto policy was paid upfront and randomly billed throughout the year with no explanation(see the pattern) but our new insurance agency couldn't find the previous policy, apparently it was never purchased??? This was scary to find out AFTER driving across the country twice. Save yourself a lot of money and worry, find someone else. Also, send a man to talk to Jim Brett because he is incredibly disrespectful in the way he talks to women.

Please BEWARE of the Brett Insurance Agency, Inc.. I have had a nightmare month with their…read moreunprofessional staff from all levels of the organization INCLUDING their insulting and disrespectful owner Jim Brett. My wife and I are moving. I thought, well this shouldn't be so bad since I use an agency I will just call them to see about how to transition from homeowners to renters. Shouldn't be hard, right? Since I have a pit bull, they were going to have to shop around to see if anyone would cover me. Whatever. Well, after several business days of no response I called back to get a status of my renters request and was just told that "we are busy and I haven't even started it yet." To which I replied, "We are moving very soon, and I need to confirm insurance in order to finalize a lease." Since I had all of this extra time to work with, I decided to shop my auto around. Well, it took me 15 minutes or less to find out that Geico was about $280/yr cheaper. Funny, when I had Brett shop it around a few months prior, I was told that they couldn't get a cheaper rate. I also decided at this point to start checking around for pit bull friendly rental insurance providers. SPECIAL NOTE TO PIT BULL OWNERS: STATE FARM doesn't care about breed. They were also very reasonable. Thanks State Farm!! I digress. Well, since I was going to be moving my auto, I started the process of cancelling my auto and umbrella through Brett. I did however call back and reiterate that I needed to make sure that my current homeowners could be rewritten to an empty dwelling to MAKE SURE that I maintain coverage until we sell our house. After being passed between Brandy, and a coworker and then back again, I was told that I would have a response on the rewrite details by Tuesday, a full 2 weeks after my initial contact. Big surprise, no call. So that brings us to today, Wednesday when I get a voicemail from THE Jim Brett. I'm thinking, wow, pretty cool, the owner reached out because his staff has been jerking me around. So picture my surprise when I call him back and he expresses disappointment in ME that I picked State Farm for my renters and moved my auto to another provider. No apology for awful response time, and no offer to get my homeowners to empty dwelling policy rushed out since I had been waiting for 2 weeks already and am moving in 11 days. Instead, he says "well since you already moved your other policies, I'm not really interested in writing your homeowners." I was shocked. The owner, telling me that after his company has already failed me on several commitments, that he will not be following through on writing the final piece to my insurance puzzle. Basically, the Brett agency was dropping me. Jim said "well, you're dropping me." I guess that is one perspective in an all or nothing world that Jim must live in. Thanks Jim, for pulling the rug out from under me 11 days before my move. Now I get to scramble and find another homeowners policy and set it up for payment through my Mortgage escrow account. UGH. Absolutely no value added by this company, but plenty of stress in an already stressful time for my family and I. I have to caution you to not support this organization. They are apparently only focused on new business development, and can't be caught up with re-shopping current accounts to seek lower rates or rewriting policies to accommodate life changes. Please do yourself a favor, don't engage them for your insurance needs. Seek out another provider that truly has your best interests in mind. And in this world of being able to obtain instant insurance quotes, DO NOT ACCEPT 2 week turnaround and slow response because your agent is 'busy'.

I just wanted to make sure the secretary gets the praise she deserves. She didn't have to help me…read morebecause I wasn't through that agent, but still printed out my insurance card through the telephone system, and I am very grateful. We're dealing with a death and that's one less automated pain-in-the-butt system I, or my mom have to deal with. So, thank you.

From the owner: Nationwide Insurance: Gary D. Shetter Jr. Lutcf is located in Altoona, PA. We provide car,…read morehomeowners, life and business insurance for residents in both communities. We provide outstanding customer service and our focus is to provide the right coverage at the right price. Feel free to call us today for more specific information.

You could not hang up on customers. It was Ted before you look for who it was. Ted hung up on me…read morewhen I was discussing insurance with him. Not professional.

From the owner: As Erie Insurance Agents we provide superior home, auto or business insurance to suit your needs…read more Not sure what you need Talk with your local Erie Agent to discuss how we can help. With award-winning service and great prices we give you confidence that you are well protected.