Beware. Terrible experience, they screwed me out of money. Do not shop here.
Was shopping in HK for the first time while on international business from the US. I own several Hugo Boss pieces and believing I could make returns if needed, I purchased an item. To confirm, I asked the sales associate if I could return the item if I changed my mind. He said "Yes, you may within 10 days" with a smile.
Returning it became a fiasco. The sales associate was no help, and the assistant store manager was equally unhelpful. I made many reasoned and level appeals, but they only offered an exchange and no apology for the associate's mistake.
I explained I was given bad information by the associate and I was now on the hook for that. That's not right. While staff mistakes happen, I really needed them to live up to the information they gave me, and they did not. There was no attempt to try an appeal to a higher manager or make an exception.
I do not trust the Hugo Boss brand and it has gone from one of my favorite brands to my most hated, because of this experience. I will take my business elsewhere and strongly suggest you do too. read more