(This is a view about branch service and by no means my commentary on large banks in general....that would be quite another review!)
This has been my bank since I was 8!
I have (somewhat surprisingly) never had a bad experience in this bank. I am totally clueless about most things financial and the staff in here have always been helpful, informative and in no way patronising. Its clean and warm with all machines (apart from a coin counter) you could wish for. They supply mineral water and sporadically they have supplied coffee too. I rarely find it too busy and I have the patience of a small child so that's a feat in itself.
Today my one year old went exploring and the staff moved deftly around him, smiling and went about their business. Just what a busy mum needed. read more