We were so fortunate to happen upon this beautiful and exquisite hotel, The Windsor!
When I called in the evening to inquire about a room for the three of us, Daniele answered and was very professional, polite and kind on the phone! He said he would wait for us to arrive. I did not expect such a warm and hospitable greeting as we received from Daniele!
We were quite tired, and Daniele was very compassionate and recognizing that we needed a room that would accommodate all three of us. He said he would show us a few rooms with the first room being his favorite. It is on the first floor, just down the hallway from the lobby and it is perfect. We did not need to see any other room. Daniele explained the parking. Outside is 10 € and inside the garage is 15 €. Both are very nice.
Daniele processed our registration very quickly and asked if we were hungry. He ordered pizza for us, told us to get comfortable, he would let us know that it's ready and then asked us to come to the terrace to dine at a proper table with beverage, napkins, and ambience that was so wonderful. This was our first impression of the Windsor and the staff.
We slept very well in the comfortable bed and our extra friend slept very comfortably in the sofa bed that Daniele opened and made for her.
The next morning we met Claus, the morning manager, and he is also an excellent representative of the Windsor!! He greeted us with a bright smile and asked if we slept well. These little things mean so much when one is traveling
The Windsor is perfectly located in a quiet area.
Every morning we enjoyed the excellent breakfast (so European and delicious!). The staff are very thoughtful of the guests. Melina greeted us every morning and seated us in the terrace, at our favorite table. If the sunshine is too warm, the awning can be extended for shade.
The Windsor is the only hotel I will ever stay in when we visit Mercano again! Please see the photos of the breakfast buffet. I apologize for not having room photos. We were too excited and so tired when we checked in. The room (102) is very spacious and comfortable. The beds are perfect, as are the pillows. The bathroom is very clean, spacious and there is ample closet space. There is a hairdryer and an iron may be requested.
Housekeeping is wonderful.
Please make a reservation at the Windsor and enjoy your stay! read more