Room still not ready at 7pm, bathroom never cleaned during our stay (incl. no toilet paper), third…read morenight room was double booked and we were forced to stay elsewhere. According to the manager of the new place, this was not uncommon. Manager of Sundern said he would pick us up in town and drive us to the second hotel as we were seeing a show, but never did - leaving us stranded at midnight. When we called to say we were ready to be collected, the lady who answered the phone simply hung up on us! Very unimpressed.