Beautiful hotel, centrally located in downtown. Close to many restaurants, shops, and attractions. The breakfast restaurant downstairs is very nice and the staff puts out fresh baked goods as part of the meal. For those searching for the familiar, the lobby has a Starbucks, across the street is Acropolis. During our stay it was a bit loud since there is construction outside on the main drag--but nothing I couldn't sleep through. The hotel is clean and very modernly decorated compared to the old world feel of the area. While my husband worked, I went for a massage at the hotel spa. The room was nice and ended up being one of the best massages I have ever had. The hotel was kind enough to have a staff member that spoke very fluent English booked for the massage--without my request, the hotel anticipated I would be more comfortable with a dual lingual staff member. It was a very kind gesture. I would definitely recommend a stay here! P.S. If you drove to the city, the car port underneath the hotel is an experience! It's an actual car lift. Very unique experience. read more

The hotel was very, very nice. Very clean, comfy beds, delicious breakfast. The Spa was not good. The room was too cold, the massage tables were too narrow and my male massage therapist took off his uniform top which made me feel uncomfortable. He was wearing a white t-shirt underneath but still it made me feel uncomfortable. Kinda creepy place. Will not use their spa services if I return. read more

Hotel Santa Rita - View from our room (#104) - Zacatecas, ZAC

This hotel is a fraud. During the pandemic shutdown, I tried to get a date change for my reservation and the hotel would not honor it. I asked for a refund and the hotel would give it to me. We are in a global pandemic that I have no control of and at no fault of mine, so why not just give me a refund or date changed!? I tried with Profeco to get my refund and they doctored an agreement that I did not sign. I have the receipt that I signed and it is different from what they presented in court. You can clearly see both documents are different and their copy is not original. They took the signed receipt and copied it to a form I never seen before, to make it look like a contract I agreed to, that I did not agree to. I never got my refund and they pocketed the money. During my time there, I found out from some women protesters, that the hotel is used for sex trafficking minors. They will obviously deny it. SHAME ON THEM! I wouldn't even give them 1 star, but I had to, to post my review. read more

My husband and I stayed here on a mini getaway and it was a very nice hotel. Very clean and staff was very friendly. I would recommend it