Realmente lo que no nos gustó fue la atención al cliente en el front desk, no tenía agua caliente…read morela habitación , llamé y la señorita que me tocó de mala suerte estaba de mal modo y con pésima actitud su nombre me parece es Jocelyn , algo así, estábamos pagando por la estancia como para no tener agua caliente , pésima actitud , 0 de 10 , aparte de eso el lugar limpio y la Sra que me tocó que me ayudara con la limpieza de la habitación , nada que ver , sonriendo a pesar de lo pesado de su trabajo , excelente . Pero pues ojalá pudieran poner personal atento que si tienen problemas personales los dejen en su casa .

Great hotel with amazing volcano views. We got the large balcony room which there is only one on…read morethe third floor. I thought it would be one of the higher up rooms but it still has an amazing view. The restaurant serves good food but I which there was more traditional simple options. The prices are reasonable but that is for me. I thought the restaurants around town are fairly cheap at around 25 US dollars for two with one or two drinks each. The hotel is more like 35 US dollars for same.

This hotel is filthy and disgusting! The service is horrible and incompetent. I'm not sure how…read morethe Best Western brand includes this dump as part of their chain of establishments. Our room was filthy and odorous, and we were given the wrong key to our room (actual key, no card entry) and the bathroom had a disgusting and rusty industrial toilet. The lobby is about the only decent area. I cannot recommend this place at all.

I've been to several hotels in Mexico and in Puebla and this is by far one of the best…read more The beds are very comfortable, the service is great and even better: the food is amazing. If it's cold outside but you feel like swimming for few minutes, the hotel has a warmed pool. We had a 3 day conference with my company in this hotel and believe me: except for the work part, this was almost like a little vacation.

I came here for a business trip. I have to thank myself for selecting this hotel. Great service…read more Good wifi connectivity. Breakfast is a very good selection. Two restaurants on site that are pretty good, if you do not want to or have time to go out into Puebla. I usually do not eat a restaurants in hotels unless the restaurant is known for good food not just being convenient. Now... this is the one thing you have to do. Make sure your room is not near the elevators. It isn't the sound of the people that will keep you up. It is the mechanical sounds coming from the elevator. I learned from this experience. Décor: 4 out of 5 Food: 4 out of 5 Drinks: 4 out of 5 Service: 5 out of 5 Cleanliness: 4 out of 5

This hotel completely serves its purpose: it is an efficient, convenient, business-oriented…read moreestablishment. The beds are comfortable, the service is great and if you need to get anywhere, you can ask the front desk to arrange it for you. If you need a little exercise, try the indoor pool around 7 in the morning: it's not very large but except if I'm around, you will be by yourself. The breakfast is not the best I've had but this is good enough for an Holiday Inn Express.

From the owner: Servicio de Hospedaje Internet y desayuno en cortesía…read moreLa opción de hospedaje inteligente en la ciudad Alberca techada y climatizada Gimnasio las 24 Hrs.