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    Hotel Saint Julien

    5.0 (4 reviews)
    ModerateHotels

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    9 years ago

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    Hotel Sofitel Biarritz Le Miramar Thalassa - SOFITEL THALASSA MIRAMAR

    Hotel Sofitel Biarritz Le Miramar Thalassa

    (7 reviews)

    €€€€

    The Sofitel Biarritz Le Miramar is obviously a renowned luxury hotel around Biarritz. We spent…read morethere 5 nights and enjoyed it. The staff is willing to have you enjoy your stay. However there are several weak points to be aware of. First weakness : the building itself is of a weird design, like a cruise ship : many of the rooms, if not a majority of them, except the suits, have barely a view. It is too bad given the beautiful location facing the ocean shore. Even with "room with partial ocean view", one can barely enjoy this view. Second weakness : the interior design of the entrance and bar area of the hotel makes it not intimate at all. It is much more like a hallway than a hotel. Thus, for people enjoying boutique hotels, this is absolutely not an hotel they would like. Third weakness : the "huge" feature of the hotel with service not always at the top. We had a service issue in our room and due to a bad coordination with the front desk and guest relation desk, our issue could not be dealt on a timely and satisfactory manner. We gave a precise feedback to the guest relation desk, and thought they would sort out this issue. They did not and did not provide us with a response, which was annoying when we found out that they did not sort out the issue we had been facing. Indeed, the hotel has a lot of staff on training : one has the impression these people on training are not well managed, while being too much on the front line with clients. This can give this impression of "à peu près", which is not acceptable for such a high-standard hotel.

    I'm generally a big fan of Sofitel, and this one didn't disappoint. The location is great--walking…read moredistance to almost everything in Biarritz. We asked if we could possibly get a room with a view and they accommodated! It was a partially obstructed view, but we were thrilled nonetheless, and spent much time on the balcony or with the patio door open, listening to the waves. The room was large and generally comfortable. The pool was big and fantastic. And as always, Sofitel service is phenomenal. This is an older property, and while the rooms have all been nicely updated, the hotel itself is in need of modernization. It looks quite dated. Also, I think they try a little TOO hard with the bedding, and the pillow tops and flourishes actually made the bed look awesome and inviting, but ultimately feel kind of uncomfortable.

    Hotel Saint Julien - hotels - Updated May 2026

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